Menu of the MTS online self-service service. MTS services: paid and free options

For the convenience of self-service for MTS mobile subscribers, this operator offers the use of a service such as an electronic Internet assistant. You can log in and use this service absolutely free while in the Russian Federation, Belarus or Ukraine. But changing tariff plans and connecting services, for example, in St. Petersburg or Pskov, may differ from the user tariff.

Why do you need an electronic Internet assistant from MTS?

If you quite often use the service of replenishing your mobile balance through a payment terminal, which is currently popular in Belarus and Russian countries, then the MTS Internet Assistant service is just for you.

Once logged in, you will be able to:

Find out about the status of your current account and its amount after replenishment;
Always be aware of all new products and promotional offers, and activate them yourself;
Change your tariff plan to a more profitable one;
Use the service in terminals of any region, city and country.

How to use the MTS electronic Internet assistant

For the assistant to work correctly, use the following algorithm:

We connect the MTS electronic Internet assistant service in a convenient way for you:

Using the settings of your Personal Account;
By calling the short number 111;
By dialing the special command *111*2163#;
By sending an SMS message with the digital text 2136 to the short number 111.

Connecting to such a service is absolutely free for the subscriber, without monthly tariffs or expiration dates.

We send a request to receive a password that will protect your phone from fraudulent transactions through the assistant service, in any convenient way:

By sending an empty SMS message to number 6262;
Through the payment terminal menu item “order a password” in the assistant service settings.

Within a few minutes, your unique password will be sent to your mobile phone via SMS message.

To make a payment or make changes, you must select the “service from MTS” menu item on the terminal screen.

What is important to know when using the MTS electronic Internet assistant

If for some reason you enter an incorrect password, the payment terminal system will certainly display an information window on your screen.
If the password is entered incorrectly 3 or more times, the system automatically blocks work with the service for 15 minutes.
After this time, you can try to log in again using the old password or order a new one if you don’t remember it.
Corporate tariff plans do not support this service.
Authorization and use of the assistant is free for all tariffs in any region.

Information SMS assistant from MTS

Another popular self-service service for MTS subscribers is the SMS alert service. Now service and tariff management is available even without an Internet connection. The cost of changing or connecting services will be paid in accordance with your current tariff plan.

Using SMS assistant MTS

To make the required changes you just need to send an SMS message with the short code for the required service:

If you are in the home region of your tariff, then all SMS sent to the short number 111 are free;
To find out the list of services, send an SMS message with the number 2 to the short number 111;
You can check any other codes for connecting services or changing tariffs in their detailed description or with the operator;
If the service you need is activated, you will receive an SMS notification message about a successfully completed request;
If for technical reasons or when you re-request an application, the required service is not connected, you will receive a notification with a text stating that the request cannot be completed;
In case of an erroneous request to connect the service, payment for connection is not charged from the subscriber balance.

The largest mobile operator MTS is introducing a new service with which modern network users will be able to communicate with each other for an unlimited amount of time on popular social networks. Communication of this kind occurs through instant SMS messages received on the subscriber’s mobile device. The service is available to all private clients and social network users.

MTS Online service

Clicking on links from SMS messages and using mobile Internet traffic will be paid separately at the prices of the user’s current tariff. The cost of SMS messages received and sent while roaming will be paid additionally at the rates of standard SMS services outside the home region. You can find out your tariff and prices for additional service services from a contact center consultant.

The new service from the operator allows you to:

Actively use social networks and have constant access to them;
Regularly maintain communication with friends and update your information;
Always be aware of the latest events and news from your loved ones;
Connecting to the service is absolutely free;
Use the service for only 1.5 rubles. per day;
Receive your notifications from social networks for free;
Reply to all notifications on social networks for free;
Use the trial version of the service for free for 30 days from the moment of activation and sending or receiving the first message.

How to connect MTS online

By making a call to the operator's toll-free number.
Through the individual assistant service on the MTS operator website.
100640 with the content "REG".
Using Direct Numeric Command *111*1006# from the keyboard of the subscriber's mobile device.

How to disable MTS Online

Through a direct call to the MTS operator help desk.
Using the self-service menu on the company website.
By sending an SMS message to a short number 100640 with the content "STOP".
By typing a direct command of the following content from the user’s keyboard - *111*1006# and selecting the automatic menu item number “3”.

How to set up the “online” option

To receive detailed instructions on making individual settings, the user can contact the MTS operator help desk or use the following algorithm of actions:

Go to the services tab on the operator’s official website;
Go to the settings section and check the necessary boxes for each connected social network;
Save your changes by clicking the appropriate button;
To activate, send or receive the first message from any social network on your mobile device.

Temporary suspension of SMS messages for the online service

To temporarily block incoming SMS notifications, the client needs to dial the combination *111*1006# and select the blocking function from the list that appears;
When notification blocking is activated, all personal information and individual settings of the subscriber are saved by the system;
When you enable the message blocking feature, a daily service fee will be charged to the subscriber;
To unblock and resume receiving SMS messages, type the above command and select the item corresponding to the request.

Who can use the online service?

The function of subscriber notifications from social networks is available to all private clients of the operator’s network;
The service is mutually exclusive with the content ban service;
A 30-day trial version is provided to the subscriber only once and cannot be activated by service users who are prohibited from receiving information notifications from the operator.

The MTS operator has introduced new self-service systems for individuals and legal entities.

For individuals

Mobile TeleSystems (MTS) has introduced a self-service service that combines management of a wide range of telecommunications services in a single web interface, which can be accessed using popular social networks.

MTS “Personal Account” is a subscriber’s personal page on the website www.mts.ru, which combines the main MTS self-service services - “Internet Assistant”, “MTS Bonus”, “Easy Payment”, “Auto Payment”, “Idea Board” , “MTS Search”, voice mail and many others. The service is available to all MTS mobile subscribers; you can also log in to your “Personal Account” using an account on popular social networks such as Facebook and Vkontakte. Users of social networks will be able to install a special MTS “Personal Account” widget that displays the balance, the number of bonus points, and the client’s current tariff plan, which will allow them to monitor the status of their mobile phone account from their page and keep abreast of news and offers from MTS.

For legal entities

The Mobile TeleSystems (MTS) company announced the launch of a new self-service service for corporate clients, “Virtual Manager,” which allows you to manage all corporate numbers, services and company communications expenses at the federal level from anywhere in the world where there is Internet access.

“Virtual Manager” is a free self-service Internet service for MTS corporate clients, which allows users to manage their corporate contract for communication services. MTS clients have the opportunity to independently order a remote replacement of a SIM card for any employee of the company, regardless of which territorial division he works in, replace telephone numbers in any region, generate summary analytical reports with graphs on traffic, payments and other analytics.

“More than 91% of companies in Russia use mobile communications, and for a business of any size it is critical to use all the opportunities that cellular communications provide as efficiently as possible. The Virtual Manager service fully meets the basic needs of business users. This is a convenient tool for monitoring and managing a contract for communication services both for small enterprises that do not have a personal manager at MTS, and for large corporations with an extensive regional structure, for which it is important to maintain round-the-clock centralized accounting of expenses in all areas of activity,” noted the director Department for Work with Large Businesses of MTS Ilya Alpatov.

The main feature of the new self-service system is its centralized architecture, thanks to which MTS clients can quickly manage local and regional contracts for communication services through a single web interface with minimal effort.

The “Virtual Manager” service is provided free of charge and is available for connection to any MTS corporate client throughout Russia.

Contact information and telephone numbers of the MTS subscriber service for residents of all regions of Russia, access to the MTS “Personal Account” and other methods of contacting the operator’s help desk.

Unified toll-free MTS customer support number:

8800 250 0890 /

Calls to the MTS help center number 8800 250 0890 are not charged from city and mobile telephone numbers in Russia.

How to call MTS?

A call to the MTS support service using the Hotline numbers from anywhere in Russia, including Moscow and St. Petersburg, will always be free. To contact the operator's customer service from mobile phone connected to the MTS cellular network, please use the free short telephone number of the help desk and technical support (only for MTS subscribers in Russia).

To call MTS from a mobile phone of another operator (Megafon, Beeline, Tele2, Rostelecom, Yota) or a landline phone, to contact an MTS support operator for free, use the phone number 8800 250 0890.

To obtain personal information, manage services and change the established tariff, please be prepared to provide your passport information to the Hotline employee. Please note that some additional services may be charged according to your operator's tariffs. MTS call center operator?

Single toll-free support number for the MTS group of companies:

8800 250 8 250

This number provides support for MTS cellular communications, MTS Internet and television clients and "". All calls to the number 8 800 250 0890 paid by MTS. Calls to line number 8800 are absolutely free for callers from landline or mobile phones registered in Russia.

Support number for calls from Moscow and abroad:

+7 495 766 0166

When you are in MTS roaming outside of Russia, you can call the operator at +7 495 766 0166 from your mobile phone completely free of charge.

Calls to the contact center landline number +7 495 766 0166 from phones of other cellular operators (including Megafon, Beeline and Tele2) and from local numbers are paid in accordance with the tariffs of the telecom operator. Use this number if you are in international roaming or want to call MTS from a foreign number. Be sure to dial the help desk number in international format from +7 and check the cost of international calls. This is especially important if you are calling from a phone in a hotel room.

The MTS subscriber service provides consultations and support to customers on issues of connecting and disconnecting services (both paid and free), changing the tariff plan, providing account information, blocking a SIM card and other requests. You can contact support 24 hours a day.

MTS subscriber personal account

The MTS group of companies combines three areas: MTS Mobile Communications, and. Each of them has its own separate Personal Account. Please select your personal account depending on which MTS division you are a client of.

Client's personal account available on the official website of the MTS Russia operator. To obtain information about the possibility and procedure for connecting a personal account, with any requests and comments on its operation, please contact the “Mobile Tele Systems” support number 8800 250 0890 or 0890 from mobile MTS.

MTS online customer support

Couldn't quickly get through to the MTS operator help desk? Then contact us through the special feedback section on the MTS website. In this section, you can ask any question of interest, complain, express gratitude, or leave a wish regarding the work of the cellular operator and service in official offices and showrooms. You can also ask any questions regarding the MTS cellular network (claims, services, tariffs) in an email to the official address This email address is being protected from spambots. You must have JavaScript enabled to view it.. The company's specialists will try to answer your request as soon as possible.

MTS subscriber service employees are always available to communicate with subscribers on the most popular social networks: MTS groups VKontakte, on Odnoklassniki , V Facebook And Google Plus . You can count on a prompt response through these communication channels with MTS.

Do you prefer to follow the latest news from the MTS operator in a more concise form? In addition to accounts on social networks, MTS maintains an official micro-blog in Twitter where all the latest news and useful information for subscribers are regularly published in a concise form.

Cities in which MTS operates

MTS customer support operates in the following regions and cities of Russia:

Moscow (Moscow) and St. Petersburg (St. Petersburg), Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir Region (Vladimir), Volgograd Region (Volgograd), Vologda Region (Vologda), Voronezh Region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Trans-Baikal Territory (Chita), Ivanovo Region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma Region (Kostroma), Krasnodar Territory (Krasnodar, Sochi , Novorossiysk), Krasnoyarsk region (Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region (Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola) , Republic of Mordovia (Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region ( Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Oryol), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov) ), Republic of Altai (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov region (Rostov-on-Don), Ryazan region (Ryazan), Samara region (Samara), Saratov region (Saratov), Sakhalin region (Yuzhno-Sakhalinsk ), Sverdlovsk region (Ekaterinburg), Republic of North Ossetia - Alania (Vladikavkaz), Smolensk region (Smolensk), Stavropol region (Stavropol), Tambov region (Tambov), Republic of Tatarstan (Kazan), Tver region (Tver), Tomsk region ( Tomsk), Tula Region (Tula), Republic of Tyva (Kyzyl), Tyumen Region (Tyumen), Udmurt Republic (Izhevsk), Ulyanovsk Region (Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl Region (Yaroslavl) .

Additional information on special MTS tariffs and on our website. Subscribers with premium tariffs are served out of turn, on a priority basis.

Changes are possible in contact details, tariffs, addresses of official websites and geography of presence of the mobile operator. Check current reference information by calling the 24-hour Mobile Tele Systems hotline (reference and information service of the telecommunications company) 8800 250 0890 or on the company’s official website www.mts.ru. Information about multi-channel phone numbers. and links are current as of April 2019.

To control the quality of customer service, all conversations with operators of the MTS subscriber service consultation center are recorded. We ask you to be understanding when recording, as this is necessary to control the quality of customer service. All your additional questions, including “ ” or, for example, “What is the MTS operator number,” will be considered and will receive a prompt response from the MTS support service as well as on the official website of the telecommunications company.

MTS Russia can be considered a customer-oriented company that offers subscribers a whole range of paid and free services. Some of them are connected automatically when purchasing a package, some are activated by the user. In most cases, the self-service system supports deactivation of a paid service. Operators offer customers to configure their own capabilities. This means that you can disable any paid or free service at any time.

The easiest way to obtain information about options is to use the “Details and Services” function in the Internet Assistant. Typically, fees for such services are charged regularly once a month or daily when used.

In your MTS Personal Account, you can disable paid services in the “Tariffs and Services” section and then select “Service Management”, for example, the most popular and well-known of them:

“Gudok” service with music instead of beeps;
“Everywhere is like home” – allows you to save on calls when calling between regions;
“Child under supervision” – tracks the location of children via mobile phone.
“All Russia” – discounts on calls for “Smart Business” plans;
“Bit” – connecting Internet traffic;
entertainment content, such as weather forecasts or dating.

Paid services include subscriptions, music, news and entertainment channels, caller ID, etc. Free services are free serviced support numbers, SMS, a self-service office, as well as a balance information service, credit connection, etc. A complete list of connected services available for free can be obtained in the My MTS web application interface or in the Personal Account section described earlier.

MTS self-service services: how to find out about connected services

Many MTS subscribers do not think about the fact that they can manage their budget and control costs for telecommunications services. For example, in addition to the subscription fee as part of a promotion, plan, or as a result of self-activation, a whole range of paid services can be activated for which there is no particular need.

You can manage your service package in different ways, the most obvious of which, of course, is the My MTS web application account; your personal account can be used at any time, if you have a smartphone, it is accessible from a mobile device. In the MTS account in the Personal Account, periodic services paid once a month will be reflected in the account details. This report can be requested and received directly from the main page of the self-service office by clicking on the “Details” link.

Managing connected services in the My applicationMTS

My MTS is a customer support portal that provides extensive capabilities for managing the services provided by the provider. They can be connected and disconnected independently by the user at any convenient time.

As for paid and periodic services that are activated on the user’s phone, a comprehensive list can be found in the “Tariffs and Services” section, then select “Service Management”. The entire list of available services will appear on the screen, which can be deactivated without additional contact to the provider’s office. In the same way, they can be activated as needed, so as not to pay for unused features.

Service managementMTSthroughsms

You can receive a list of services provided to you free of charge via SMS by sending the text “0” to 8111. To highlight opportunities that require payment, the message “0” is sent to the same number. After receiving the list, all unnecessary options can be disabled in one of the following ways:

via SMS;
when entering short commands;
through a call center;
in the MTS Self-Service Office account;
in the salon.

Service managementMTSby usingUSSD

USSD is a specialized service provided free of charge by all telecommunications operators, which involves managing service plan options using short commands. To obtain information about all available services, enter ✶152#, and when you enter ✶152*2#, services for which money is charged are displayed. The same can be done using the mini-menu that appears when the command is activated. This service is intended for subscribers who do not have the opportunity to use free web access.