In practice, customers are often faced with the inoperability of the UIS. System errors are especially inopportune when the period for posting information in it is coming to an end. What to do in such situations - read on
The unified information system in the field of procurement is constantly being improved. However, failures and errors occur in its work. Probably every customer has at least once experienced problems associated with accessing the EIS website.
What most often interferes with a customer’s work in the UIS? For example this:
- unable to log in to the site;
- no access to personal account;
- it is not possible to publish information about the purchase;
- it is not possible to place a schedule or make changes to it;
- EIS sections do not work.
Interference in the operation of the UIS may occur when the portal version is updated. Problems often occur on weekends and holidays. Often the site simply cannot withstand high load when the number of requests goes through the roof. But it also happens that the EIS works, but problems arose specifically for you.
As a rule, the system generates an error in such cases. What does the customer need to do? First of all:
- contact 24/7 hotline UIS support for the indicated telephone numbers and report the problem;
- take screenshots of the inoperative UIS;
- write a request to technical support and attach screenshots.
Sometimes the problems are related to outdated version browser, its settings and the need to clear the cache memory. If this does not help, then request to create an incident again. The problem will be resolved as soon as possible, and you will be notified.
Prompt action is necessary because Article 7.30 of the Code of Administrative Offenses of the Russian Federation establishes administrative liability for violation of the deadlines for posting information and documents in the Unified Information System. The customer may be fined, and the amount of the fine depends on the method of purchase and how late the placement was:
|
Competition or auction |
|
|---|---|
|
The deadline was violated by no more than 2 working days |
The deadline was violated by more than 2 working days |
|
5 thousand rubles - to an official |
30 thousand rubles - to an official |
|
15 thousand rubles – legal entity |
100 thousand rubles – legal entity |
|
Request for quotations, request for proposals, purchase from a single supplier |
|
|
The deadline was violated by no more than 1 working day |
The deadline was violated by more than 1 working day |
|
3 thousand rubles - to an official |
15 thousand rubles - to an official |
|
10 thousand rubles – legal entity |
50 thousand rubles – legal entity |
Screenshots, a recording of a telephone conversation with the support service and the incident registration number will be needed when the control body has questions about the violation of deadlines.
This way you can explain the reason for untimely placement in the Unified Information System, prove that you took all the necessary measures and protect yourself from penalties.
Read the latest news and expert explanations on hot topics in the field of public procurement in magazine "Goszakupki.ru"
After changing the technical functionality of the official website of the unified information system www.zakupki.gov.ru (hereinafter referred to as the Site), many customers, people who directly work on the Site, face problems that they cannot solve on their own.
So we encountered the following problems:
The OKTMO code was incorrectly indicated in the consolidated register (the relevant documents were sent a month ago);
There is no integration of the regional system with the EIS system.
By force of will, you have to contact the technical support service of the Site; telephone numbers are posted on the main page:
But! It is impossible to reach this service by phone!
You have to listen to an answering machine for hours, repeating the same phrases “ All operators are currently busy», « ", then followed by " The expected wait time for an operator response is 1 minute", then time goes down again " The expected wait time for an operator response is 50 seconds», « Please stay on the line, the first available operator will answer you"... These phrases are repeated for half an hour, an hour... endlessly!
At the end the call is dropped and there are short beeps...
Here is a recording of one of the unanswered calls:
After sending requests to the Site technical support service by email: This address email protected from spam bots. You must have JavaScript enabled to view it., using a special request form, the situation does not change...
Having sent 4 requests via email, not a single response confirming any information was received!
The next day, a response came to the appeal, which was supposedly sent on our behalf, but not on our question. This letter contained the following information:
Having called the contact number indicated in the letter (also after a half-hour wait), indicating that this request was not sent by our organization, that we were sending information about a completely different problem, we were told that we had contacted the wrong address, and we should contact the technical support service of the official website of the unified information system in the field of procurement...
At the same time, the contact information of our institution was indicated correctly.
Based on this, we can only conclude that most likely there was some kind of failure in the support service system of the official website... But this does not make it any easier for us!
I have been unable to reach the Site support service again for the second day now. The problem still remains unresolved!
On the Site, apart from the telephone numbers of the technical support service, there is not a single telephone number that you can call... There are neither contacts of the organization supervising this Site, nor telephone numbers of the management to whom one could “complain”...
No contact addresses...
I, like thousands, and maybe tens of thousands, of contract managers have questions:
WHO IS RESPONSIBLE FOR THE MESS THAT IS HAPPENING IN THE SUPPORT SERVICE?
WHERE TO GO IF THE QUESTION IS IMPOSSIBLE TO SOLVE ON YOUR OWN?
WHO CONTROLS THE OPERATION OF THE OFFICIAL SITE OF THE UNIFORM INFORMATION SYSTEM IN THE FIELD OF PROCUREMENTS?
WHY ARE THERE NO “LEVERS” FROM THE GOVERNMENT TO HELP EMPLOYEES OF STATE AND MUNICIPAL ORGANIZATIONS AND INSTITUTIONS?
But the Customer, for failure to fulfill certain obligations, is subject to certain sanctions, and not small sums...
And the next question, perhaps in such a short period of time, is already rhetorical:
WHEN WILL NORMAL AND PRODUCTIVE WORK BE ESTABLISHED BETWEEN CONTRACT MANAGERS OF STATE AND MUNICIPAL INSTITUTIONS AND THE OFFICIAL SITE OF THE UNIFORM INFORMATION SYSTEM IN THE FIELD OF PROCUREMENTS?
I hope that the information presented in this article will be read by the “right” people who can at least somehow contribute to solving our problems.
Complaint about incorrect work
Unified information system in the field of procurement
Dear Mikhail Borisovich!
Joint Stock Company "Yargorelektrotrans" (TIN 7602082331) (hereinafter referred to as the Company) carries out procurement activities in accordance with the norms of the Federal Law of November 18, 2011 N223-FZ "On the procurement of goods, works, services of certain types legal entities"(hereinafter - Federal Law of November 18, 2011 N223-FZ.
From 07/02/2018 to the present, due to the occurrence of the following problems in the operation of the Unified Information System, the Company is not able to publish the protocol for considering applications for participation in the competition (notice No. 31806461513 dated 05/08/2018) (hereinafter referred to as the Competition), the final protocol such a competition, which is a threat to disrupt the Company’s production processes caused by the inability to timely provide its services with the necessary services, and may also lead to the Company’s violation of the deadlines established by the Federal Law of November 18, 2011 N223-FZ for posting information on the ongoing procurement in the Unified Information System.
On July 02, 2018, the Company carried out a procedure for reviewing, evaluating and comparing applications for participation in the Competition (hereinafter referred to as the Protocol). On the same day, an attempt was made to publish the protocol generated based on the results of this procedure in the Unified Information System, during which the following problems were identified in the operation of the Unified Information System that prevented the placement of such a protocol:
When forming the Protocol on the UIS website in the “Consideration of applications” section, after indicating information about the rejection of applications for participation in the competition, the grounds for making such decisions in the “Reason for refusal” fields, and clicking on the “Save” or “Next” buttons provided for by the UIS functionality, the system message is displayed:
"Required fields must be filled in:
- Reason for deviation
- Grounds for deviation."
The specified system message blocks further actions of the Company to attach the Protocol file, publish the generated protocol and only allows you to cancel previously performed actions. Subsequent attempts by the Society to re-formulate the Protocol and indicate information about the results of consideration of applications led to a similar result.
During the period from 07/02/2018, 07/03/2018, 07/04/2018, the Company sent requests describing the problems that arose in the operation of the UIS with the attachment of all necessary information to the email address of the EIS technical support service ( [email protected]), in response to which the Company has not yet received notifications about registration of applications, or other information about the status of consideration of applications. In addition, during the specified period of time, the Company made daily calls to the UIS technical support line, and the support service operators were informed detailed information about problems that had arisen, in response to which only recommendations were received written request contact technical support and clear the browser cache, which did not solve the problem. Upon completion telephone conversations With the operators of the UIS support service, messages were sent to the Company's e-mail address about the registration of requests under the numbers SD200417608, SD200422814, SD200436856 with a priority level of “4 - Low” and the termination of work on these requests from the Company.
In view of the above, we ask you:
1. Register this complaint and take appropriate measures to eliminate the problems that have arisen by the EIS technical support service;
2. Explain the order of actions of the customer in a situation where the publication of information about ongoing purchases in the Unified Information System within the established time frame is impossible due to the inability to fully work in personal account UIS associated with technical problems in the system;
3. Explain the regulatory period for consideration of customer requests by the EIS technical support service.
Please send your response to this complaint to the following email addresses:
[email protected], [email protected].
Today, a social catastrophe is approaching Russia. The website of the Unified Information System (EIS, website zakupki.gov.ru), through which customers throughout Russia publish competitive procedures, works through the stump deck. Due to constant technical failures, state-owned enterprises are actually unable to place orders, as well as enter into procurement plans and schedules. In this situation, Moscow came up with the initiative to allow customers to post procurement information in regional systems with subsequent transfer of data to the Unified Information System.
Customers want, but cannot
“More than one and a half thousand contracts were sent by Moscow customers for registration in the Unified Information System. However, technical failures in the operation of the site do not allow them to timely purchase necessary goods, works and services to fulfill social obligations,” said Gennady Degtev, head of the Moscow city department for competition policy at a press conference in Moscow the day before. According to him, Moscow’s annual procurement volume is 500 billion rubles. This is 10% of the total volume of purchases in the Russian Federation and this is 2.5 thousand customers. These government agencies today cannot order what is necessary for normal work, including medicines, food, and other necessary goods and services to fulfill social obligations to citizens. Degtev also drew attention to the problem of timely publication of procurement plans and schedule plans in the Unified Information System, which has been a mandatory legal requirement since January 1, 2017. In his opinion, procurement transparency begins from the moment of planning. Technical glitches on the site hinder transparency.
Business will be hit by a ricochet
The fact that the site is “cracking up” is not news for a long time. But in 2016, the system exhibits catastrophic failures.
“Problems with the Unified Information System have been observed for more than a month. If we take the figures for January 2015 and 2016, then customers placed approximately 10 thousand procurement procedures worth 20 billion rubles annually. In January 2017, only 1,600 procedures were announced with a volume of less than 9 billion rubles,” said Anton Emelyanov, General Director of JSC "United Trade electronic platform" In his opinion, unplaced orders (worth 11 billion rubles) will damage the business. The direct costs to contractors are quite obvious. Businesses will be forced to either reduce staff or borrow from banks in order to “wait” for new orders,” Emelyanov summed up.
EIS and EAIST: will the federal and regional authorities become friends?
Problems with placing orders on the EIS are also confirmed by the official contract relations forum (fko.msk.ru). Lately there has been an endless stream of complaints: they write from Khanty-Mansiysk, from the Magadan Territory, from Sevastopol, from Siberia, in general - from all corners of our vast Motherland. The system doesn’t work, it crashes, customers complain. According to Ivan Begtin, General Director of the Bureau of Contract Information, Moscow is in a unique and still favorable situation, because the regional procurement system has been preserved there (EAIST, market.zakupki.mos.ru). It should be understood that many regions have liquidated their local systems and there is no alternative for customers. “Since the beginning of 2017, state-owned enterprises have not been able to place orders. And here the acute question arises: why did the EIS contractor allow such a collapse? Such “failures” should lead to criminal liability,” Begtin outlined the problem.
Why did the EIS fail? According to experts, it was originally designed incorrectly, and its “collapse” was only a matter of time.
EIS - an attempt to enter into electronic system the work of absolutely all government customers and at the same time combine information disclosure systems on the same site. “The idea is good, but in practice it turned out that it is more or less possible to publish information, but it is not possible to arrange simultaneous work for all customers,” said Ivan Begtin. In his opinion, customers should be able to work in regional systems. At the same time, the EIS as a portal will not go anywhere. The main task is to ensure that government customers can fulfill their function: place tenders on time. “Procurement is the (financial) lifeblood of any government structure. Now this blood flows poorly: the patient is sick. In a month or two, or at most a quarter, if the problem is not resolved, the state-owned company will face “paralysis.” For example, in the same hospitals there will be no medicines,” Begtin warned.
The rules of the game will not change for business
It should be noted that the participants in the press conference assured suppliers that when Moscow switches to the regional EAIST system, nothing changes for business - businesses will not need to switch to the Moscow site. “The most important thing for business is that just as there was one entry point to zakupki.gov.ru, there will remain one entry point,” summed up Elena Dybova, Vice President of the Russian Chamber of Commerce and Industry. “Procurement information will be displayed both in the Unified Information System and on the Moscow supplier portal (market.zakupki.mos.ru),” Gennady Degtev also clarified.
, unfortunately, do occur. Each participant in public procurement at least once in his work experience has encountered the problem of access to information base. The issue is especially acute when the deadline for submitting documentation expires. What is the right thing to do in such a situation? What to do to avoid being subject to administrative penalties and breaking the law? Read on.What errors are most common in the work of the EIS?
Changes in information about the procurement object cannot be published;
The schedule does not load or it is impossible to adjust it.
This situation may arise when updating the site version. On holidays and weekends, failures of the UIS are also common. The government procurement portal cannot cope with a large number requests and the system freezes. This is a common case where problems affect all users. But there are times when access errors occur only for you.
What is the right thing to do when a problem is discovered?
First, you need to check the version of the browser you are working in; it may be outdated, and also clear the folder with temporary files (cache memory). If this doesn't help, then:
You need to make a support request(works 24 hours a day), call the phone numbers listed on the website and report an error.
Send an official appeal to technical support with screenshots attached as proof of the problem.
Portal administrators will promptly respond to your request and help resolve the situation. You will receive a notification in a short time, and no time will be lost.
Responsibility for violation of the deadline for submitting information to the Unified Information System
The Administrative Code of Offenses of the Russian Federation, in particular Article 7.30, provides for liability for both individuals and legal entities for violation of deadlines for the publication of documentation.
The gradation of penalties is distributed as follows:
Submission deadline missed by less than two days:
when participating in an electronic competition or auction, 5,000 rubles are collected from an official, and 15,000 from an organization
when requesting quotes or proposals, as well as when purchasing from a single supplier - 3,000 and 10,000 rubles, respectively.
