The mobile operator MTS has tens of millions of subscribers not only in Russia, but also in the CIS, so the company’s specialists tried to simplify as much as possible the process of providing information on questions of interest to users when they contact the support service by phone. As a rule, most of your questions are now answered by a robot, which, in the first seconds of the conversation, offers information about your tariff, balance, and available services. It's the same with speed dial keys, where each number corresponds to a separate section, subsection.
But what if you need to reach a “live” operator? After all, robots often cannot solve the issues that arise and a dialogue with a live specialist is needed who would understand the essence of the problem and tell us how to solve it. If you are faced with such a problem and cannot contact a live person, we offer everything possible ways which are described below.
It is assumed that you have an MTS SIM card, with which the call will be made. You need to call the number 0890, which, as a rule, is known to many network subscribers. But in addition to it, there are two more short and unfamiliar numbers, namely 08460 and 0605. The operator’s website contains information that 0605 is intended only for VIP clients, however, as practice has shown, they answer everyone!
So, here's what you need to do:
- Dial any of the numbers listed: 0890, 0605 or 08460;
- Wait until the system tells you about all the company's news and offers and as soon as the robot offers to enter keys in the voice menu, press 2 and then 0;
- At this stage, the robot will inform you that a specialist will respond within a few minutes. All you have to do is wait the specified time and tell us about your problem.
Call the MTS hotline from any numbers
If you need to urgently solve a problem, you can use the MTS hotline, which is available via a federal toll-free number. The only drawback is that you can only get through from other operators, for example, Tele2, Beeline, Megafon. If you make a call from MTS, you will be notified that this number not serviced.
Follow these steps:
- Call the specified number 8-800-250-0890 (it is completely free). You can call from both mobile and landline. The main thing is that it is not MTS, otherwise you won’t get through;
- Ignore messages about quality of service. Just press 1 or 0;
- At this stage, the robot will tell you how long you will need to wait for a specialist’s response. Wait for the specified time and tell about your problem.
Calling an MTS operator in roaming
Even if you are abroad and the roaming system is in effect, you can also call the MTS support service to be connected to a specialist.
To do this, you need to dial the number +7-495-76-60-166. Calling this number is free, so you don’t have to worry about being charged.
If all the specialists are busy, you will have to wait a while. The system will notify you of the current waiting time.
For corporate clients
For corporate clients mobile operator provided a separate number so as not to load the main line.
You can only call on the specified federal phone number 8-800-250-0990, but the call is free.
Call the MTS operator in Crimea
Despite the fact that Crimea is now a subject of the Russian Federation, many subscribers still do not understand which number to call to get to an MTS specialist. In fact, all the same rules apply here as for Russia. You can dial short number 0890, 0605 or 08460. You can also use federal phone 8-800-250-0890 .
But, if you come to Crimea, but at the same time you have a Ukrainian SIM card, then you will need to call +38-050-508-1111 or the short number 111, since you are abroad. Just keep in mind that calls to these numbers are paid!
Additional ways to communicate with MTS operators
If you need to solve a problem, but you can’t contact a specialist, for example, you are out of coverage area or MTS employees take a very long time to respond due to workload (very often happens on holidays), you can use other communication methods. After all, your main goal is to resolve the problem, clarify the information, so it doesn’t matter in what form it will be provided.
We have prepared several for you alternative ways contacts with MTS specialists:
Online chat on the site
You just need to go to the official website mts.ru and click on the chat icon in the lower right corner. The system will prompt you to log in to your personal account to identify your number.
Call the MTS Help Desk and get an answer to your questions! Support is available through several free and 24-hour numbers. But before you start calling, we recommend using online self-service in the system from the operator’s official website. So, MTS has several support numbers, each intended for a specific purpose:
The main ones among them are the short number 0890 , and universal 8 800 250 0890 . There are also separate numbers for calling MTS support if you are in another country (roaming), a separate help desk for corporate clients, and other highly specialized numbers. You will learn about all of them below in the article.
What questions can be resolved in the MTS help desk?
By calling the MTS contact center, you, with the help of a support specialist, can receive both advice and certain services.
MTS call center services (only for individuals):
- block your phone for a certain time
- change without changing number
- issuance of PIN code and PACK code
- changing your phone number
- connecting or disabling certain Mobile TeleSystems services
- technical support for other MTS services - Internet, television and others.
MTS help desk specialists will give you advice on the following issues:
- details of tariff plans, including yours
- ways to pay for services
- get a detailed summary of your conversations
- disconnecting or connecting numbers
- about debiting funds (money) from your MTS account
- about splitting or merging your personal accounts
MTS help desk from mobile for free
Call to MTS help desk With mobile phone It’s best to call the short number 0890 . This helpline is available 24/7 and is toll-free for MTS subscribers. The algorithm for contacting technical support is simple - dial the number, place a call, then listen to the tone menu of the answering machine, press button 2, and then button 0 (zero). After this, wait to be connected to a consultant.
MTS: support phone number for calls from a landline number and numbers of other telecom operators
If you are unable to call MTS help from your phone (perhaps something happened to it), then for this there is a universal all-Russian MTS support number - 8-800-250-0890 .Its main feature is that you can call this support number from any phone in Russia, and it’s absolutely free!
This is useful: Fast
Toll-free MTS support numbers
Many users are concerned about the cost of a call to the MTS helpline. We dare to reassure you that calls to the Mobile TeleSystems support service are usually free. Why "usually"? Because it still exists certain cases when fees may apply. This is, for example, calls to a support phone from another country NOT from an MTS SIM card. But when calling in Russia (as well as Belarus and Kazakhstan) to numbers 0890 and universal 8-800-250-0890, you will be served free of charge.
This is useful: Correct
MTS Russia reference number abroad
If you are in another country (except for Kazakhstan and Belarus), and you need to contact the MTS help desk (and for free), then no best option than call the MTS support service at +7 495 76 601 66. The algorithm for dialing a consultant is the same as on other phones - press 2 in the answering machine, and then zero.
Also note: calls will be free only if you call while roaming with an MTS SIM card. Otherwise, payment will be made according to the terms of your tariff plan
What to do if MTS support service does not respond
If this is not your first time calling the MTS helpline, then you probably know that you can’t always get through, plus sometimes the waiting time for a connection with technical support takes too long. What to do in this case? Of course, first of all, you need to try calling Help several more times - at a different time. Read about it directly. Maybe then the line won't be so busy. You can also use alternative ways to contact support.
Alternative methods of communication with MTS support
Feedback on the official MTS website.. Go to address https://anketa.ssl.mts.ru/ind/feedback_mob/, and then follow the menu and write appeals to the company
MTS personal account. Log in to the online service system and resolve your issues without contacting! This is both convenient and fast - after all, you can log into your Personal Account at any time of the day.
MTS email. You can also write a request to MTS by email:
Go to the service center branch. One of the most reliable ways To get the support you need, contact the MTS branch directly in your city. If you don’t know exactly where it is, send an SMS with the text “MTS” (without brackets) to 6677.
FAQ - private customer questions about MTS support service
What is the MTS Help Desk number for calls from a mobile phone?
MTS reference number No. 1 - 0890
MTS reference number No. 2 - 8-800-250-0890
How to call MTS Help Desk for free
The toll-free MTS support number is 0890, 8-800-250-0890. Also know that all numbers that start with 8800 are toll-free.
How to call MTS support service abroad for free
Abroad, you can call the MTS help desk from +7 495 76 601 66 . However, free calls will only be available if you call from an MTS SIM card.
How to call the MTS helpline from a landline number
MTS help desk from a landline number is available via a single toll free phone 8-800-250-0890
How to call MTS support from a number of another Russian operator(Beeline, Megafon or other)
Over the past few years, companies providing Russian market services cellular communication, made serious adjustments to the work of customer support services. MTS was no exception. If previously subscribers relied mainly on the staff of the consultation center to resolve issues, now more and more often they have to find answers on their own using social media and Personal Account (PA). Nevertheless, today you can easily call the MTS operator if you know about some nuances. So, how to call the MTS operator - we have collected all the current communication methods below!
One cannot but agree with the statement that there is huge amount issues that artificial intelligence, presented in the form of chat bots and auto-informers, cannot solve. Sometimes only a person can understand the essence of the problem and help quickly solve it. Below are several effective ways, thanks to which you can call the operator on a mobile or landline phone, as well as alternative methods connection with the MTS help desk.
- Call to a short phone number for MTS operator users. Finding themselves face to face with questions, the first thing subscribers do is try to resolve them through the call center by calling the service number 0890. But if previously a call in total took no more than 5 minutes, now you can wander through the voice menu for a long time or listen to a melody while waiting for the operator to answer. To speed up the process of connecting with a “live” consultant, it is recommended that while listening to the autoinformer, press the number 2 and after a couple of seconds 0. In addition, it is worth trying another variation: first 5 and then 0.
- Call the MTS operator from any mobile phone. Recently, cases where it is impossible to quickly contact a consultant using a short service phone number have become a common occurrence. Therefore, you always need to have a number in reserve that you can call from a SIM card of another operator. To communicate with the MTS contact center, this is toll free number 8-800-250-08-90. By calling it from a Megafon, Beeline or Tele2 SIM card, the subscriber is taken to the voice menu, in which he should press 2 and then 0. After this, you just have to wait for the operator’s response.
- Call MTS from a landline number. To call a “live” operator from landline phone, you should dial the phone number 8-800-250-08-90 and perform operations similar to the previous paragraph. In this case, outgoing calls are also not charged.
- Calling an MTS operator from a mobile phone while roaming. Before traveling abroad, each subscriber must write down in his phone book number contact center+7-495-766-01-66 to contact the MTS technical support operator in roaming. If necessary, you can call it both from neighboring Belarus and from distant Vietnam. Regardless of the country you are visiting, contacting the operator at the specified number is free of charge. By the way, on the official website of MTS it is said that this number is also available for subscribers who find themselves in national roaming.
Alternative ways to contact the MTS operator
It is not always possible to call and get through to the operator’s technical support, therefore, as an alternative, MTS offers its customers to fill out a form feedback, located on home page site. Here you can not only ask a question, but also report fraud or leave a complaint. Before asking a question, you will have to fill out a short form and choose a response delivery method: in the form of a call from an operator, an SMS message or an email. By the way, the first option for getting an answer is a great way to chat live and ask a few more questions.
Through your personal account
Everyone who uses the services Personal account and the “My MTS” application, have the opportunity to independently resolve the situation. The user's personal account serves powerful tool user in managing their tariff plan, connected services and other functions.
By mail
To get technical support, it is not necessary to be an MTS subscriber. Just send a letter to [email protected] With detailed description problems.
Social networks and MTS
Company Mobile Telesystems provides quality service and a wide range of exciting offers to reduce costs and increase efficiency cell phone. Sometimes the consumer has situations or questions that he cannot solve on his own. For example, how to call the MTS operator?
What to do in this case? The provider found a way out. The company has organized a convenient and high-quality feedback system - a hotline.
Let's look at all the effective methods.
MTS single short number
Often, while using a mobile phone and cellular communications, the user encounters problems that he cannot solve on his own. In this case, the right way out would be to contact a qualified specialist from the provider company.
For this purpose, a simple and short telephone number for the provider “0890” has been implemented.
You can contact the call center (MTS support service) in any situation related to cellular communication services, for example:
- Ask the operator for advice on service and terms of service additional services or tariff plans.
- Disable MTS paid subscriptions.
- Get accurate information about the provider's current offers on current time.
- Solve problems with blocking, loss phone number or his change.
- Order accurate data about connected options, contracts and subscriptions on your mobile device.
- Activate or cancel services and functions remotely.
- Resolve financial issues.
This is an incomplete list of problems being solved. Using the specified MTS service contact, you will be able to answer any question about the operation of cellular communications.
If you need to contact a MTS company consultant directly, dial this telephone combination. After this, you will hear the voice of an automatic informant in the handset, who will list personal information about your account status and offer interesting offers for connection.
Often users do not wait for a response from the manager and accept the help of an answering machine. To select a specific item and manage the menu, you must switch the device to tone dialing mode, and to switch to required section press the corresponding key.
If you don't want to listen information messages and immediately go on line with a specialist, you need to press the “0” button. Please note that during busy periods you will have to hang on the phone waiting for an answer. You will be asked to pay 20 rubles, for which you will be moved to the front of the queue.
Attention! Communication with the operator throughout Russia and in the MTS Belarus and MTS Ukraine networks is not subject to tariffs and is free.
The telephone combination is available only to MTS customers. Subscribers of other operators will not be able to contact a consultant using this number.
To resolve issues regarding changing the tariff plan, connecting or disconnecting paid subscriptions you will be asked to dictate your passport details and answer a number of additional questions.
If you have any questions about maintenance and use mobile communications, then in addition to a short service contact there is an additional digital combination to contact the MTS operator. It is a duplicate of the previous one, remember the following numbers “8800 2500890”. After dialing, you will hear the same voice of the automatic informant. To have a direct conversation with an operator, click on “0”. Outgoing calls to this contact are free in the region and throughout Russia.
Please note that all conversations with a specialist are recorded to monitor the quality of service, and after successful communication you will be asked to rate the work of the support service.
How to call from another operator to MTS
If you don't have access to your mobile device, but only SIM cards from other Russian cellular communication companies are at hand, then it’s okay. You won’t be able to call your provider from someone else’s phone number using a single short combination. For such cases, the following sequence “88002500890” was implemented. You can use it to connect with a consultant even from a landline phone. Outgoing calls on the line are not subject to tariffs.
MTS help desk for corporate clients
In addition to individuals, MTS actively provides services for corporate clients. Special offers have been implemented for them to normalize communications in their organization and increase business efficiency. To resolve any issues that arise regarding mobile communications services for legal entities, a special hotline has been implemented - “88002500990”. With its help you can solve the following problems:
- Issues related to mobile or fixed-line communications provider.
- Receive or order detailed information about the account status of yours or your employees.
- Connect, disable and configure additional services and functions.
- Blocking and exiting it.
- Tariff plan maintenance.
- Solving financial problems and tasks.
An MTS contact center specialist may request your personal data and ask several questions to confirm your identity. Corporate clients can order a code word, which will be used for identification.
If you are outside Russia in conditions international roaming and you have a question regarding mobile communications, then you will not be able to connect using the standard MTS 0890 contact numbers that we discussed earlier.
MTS Belarus support number - landline, mobile number
Therefore, the provider has created a single feedback channel for individuals and corporate clients. Remember simple telephone contact“+7 495 7660166.” No need to worry about time and time zone differences, help desk MTS operates around the clock.
When dialing from a mobile phone, be sure to enter “+7” in the international format. Voice communication with the operator is not subject to calculation when using this combination from an MTS SIM card.
If you are not satisfied with a live conversation with a consultant or your problem does not require an immediate solution, then use other methods:
- Run online chat with the provider on the official website in your personal account or through mobile application"My MTS." To do this, go to the appropriate section and describe your problem.
- For corporate clients there is a dedicated e-mail for consultation – “ [email protected]" In this case, you will have to wait until the system processes the application.
- Personally visit the nearest sales and assistance provider salon, ask for help from a free manager.
If you encounter problems using mobile communications that you cannot solve on your own, call the operator directly and ask for assistance. All listed technical support contacts are valid at the current time and work around the clock.
