No matter how well thought out a social network is, possible lags and bugs cannot be avoided. This situation does not bypass Facebook either. And this is not surprising, because this network is billion-dollar, and a huge staff of employees works to maintain its vital functions. It is quite difficult to provide for every little detail. But if a problem arises with the account, in any of its manifestations, users have access to a feedback function. In this article we will talk about how to write to Facebook support, as well as how to contact the Help Community.
Filling out the form
If you encounter difficulties using Facebook, you can write to technical support.
We go to Facebook, click on the question mark, which is located in the upper right corner.
In the pop-up menu, select the line “Report a problem”. 
A window opens in which you need to select one of the options. Select the line “Something is not working.” 
In the new window, you need to indicate where the problem occurred (click on the inverted triangle, select from the proposed options), describe it, check the “attach photo” checkbox, and upload it. Click the “Submit” button. 
To see the answer to a question, you need to click on the question mark, which is located in the top right corner. 
A menu opens in which you need to select the line “Inbox from support”. 
You can go another way. In the upper right corner, click on the question mark. 
Select the “Help Center” tab. 
On the new page you need to click “Rules and reports”. 
In the pop-up menu, select the line “Complaints about violations”. 
There are sections on the left side of the page; select the one that affects our problem. 
Complain about a fake page
Let's figure out how to contact technical support if a fake page has been detected.
Select the button with a question mark, which is located on the right in the top panel of Facebook. 
In the stack that appears, select the “Help Center” button. 
On the page that opens, select the “Rules and Reports” tab. 
A menu pops up in which we select the line “Complaints about violations”. 
On the left side of the page, select the “Hacked and fake accounts” section. 
We go down to the “Complaint about the page” section, click on “fill out this form”. 
A new page opens on which you need to provide a link to the official page of the public person, as well as to the unofficial (fake) one. You can also check the box next to how exactly the fake page impersonates a public figure. Click the “Submit” button. 
Breach of confidentiality
Select the question mark, which is located on the right side of the top panel of Facebook. 
In the menu that appears, select the line “Help Center”. 
Open the “Rules and Reports” tab. 
Select the line “Complaints about violation”. 
On the left side of the page that opens, select the section “How to complain about a violation of confidentiality.” 
In the section that opens, select “I want to report photos and videos on Facebook that violate my privacy.” 
The description opens, in which we select “fill out this form”. 
In the window that appears, check the boxes next to what we want to report. For example, pointing to a photo, then mark “profile photo” or “other”. Then we mark the line providing a URL link to the corresponding photo and indicate that we live “Outside the USA”. 
A new window automatically opens in which you need to indicate whose privacy is being violated. For example, set “My privacy”. Next, indicate the URL of the photo, your first and last name. Please check the box to confirm that the information provided on this form is accurate. Click the “Submit” button. 
If the page is blocked
Many users are faced with the problem of account blocking. There can be many reasons for this. For example, on Facebook, excessive activity in correspondence, which can be regarded as spam, is not encouraged, adding a large number of friends in a short period of time.
When your account is blocked, you cannot log into your page to write to technical support. The only option is to follow the link https://www.facebook.com/help/contact/260749603972907 and fill out the form.
Here you need to indicate which login you used to log in. This could be an email address or mobile phone number. Next, you indicate your name, but exactly the same as it was on the page. 
Next you need to attach a scanned ID. And click the “Submit” button. 
Contacting the Help Community
Additionally, you can ask questions in a special community, where answers will be given to you by other users who may have previously encountered a similar problem and found ways to solve it. Let's look at how to connect with the help community.
Click on the question mark, which is located on the right side of the top panel of the Facebook page. 
In the pop-up menu, select the line “Help Center”. 
Once on the new page, scroll down to the “Visit Help Community” section. 
Having found the desired section, click on it. 
On the new page, click the “Ask a question” button. 
The first step is to select a topic and additional data regarding the problem of interest. 
Next, you need to enter your question in the field provided for this. Click the “Next” button. 
In the second step, we are asked to view publications that may address the issue of interest. 
Select the Instagram icon and check the box. Click “Delete”. 
We confirm our action by clicking the “Delete” button. 
Now you know how to fill out forms with a question to technical support. Don’t immediately get upset when problems arise on a social network; many users experience this. Facebook support is often necessary, but it is worth considering the possible disadvantages of its work, in particular, slowness in response cannot be ruled out. Before submitting your request, you should consider whether you have time to wait for a response or if you can resolve the issue in another way, for example, by asking other users in the help community.
In the age of modern technology, contacting your friend, who is, say, thousands of kilometers away from you, is very, very simple. There are many applications for smartphones and services for personal computers for this purpose. But in some cases it is much more convenient to make a video call on Facebook, because you don’t even have to install additional programs.
How does this work?
A video call is an online conversation with a friend using a webcam. To make a call on Facebook, all you need is a valid social network account and a device with a built-in or plug-in webcam. If necessary, video can be turned off, leaving only the possibility of voice communication.
The main convenience of Facebook video chat is that you don’t need to install any plugins or programs. The main thing is that the Internet connection is stable, and the webcam and microphone function without interruption.
How to launch?
Actually, the video call itself will not cause any difficulties. You can launch it in a matter of seconds. We do the following:
All. The video call is on! Now you can chat with your Facebook friends in real time for hours. A great alternative to Facetime and Skype!
Useful information
If you have already tried to make a video call on Facebook, you probably appreciated the quality of the broadcasts. Naturally, a lot depends on the speed of the Internet connection for you and your interlocutor, as well as the quality of devices for transmitting video and audio messages. For high-quality video chat, the following conditions are required:
- Internet connection with a speed of at least 150 kbit/s;
- current versions of web browsers Google Chrome, Opera or Mozilla Firefox;
- working high-resolution webcam;
- stable computer operation.
Video calls may be slow or interrupted due to poor computer performance. In these cases, disconnect USB devices, pause other programs and download files.
And some more interesting facts about Facebook video calls:
- not a single video chat is recorded by the system, so it is impossible to add a conversation to the archive;
- You can only communicate via a webcam with one social network user at a time;
- If you don't have a webcam, you can still make a video call, but your friends will only be able to hear you.
By providing Facebook messenger with a video chat function, the management of the social network has made life much easier for many users. Now you don’t have to create an account in separate video services. You can directly chat with your friends directly through FB.
Today on Facebook, some of the difficulties that arise in the process of using the site cannot be solved on your own. In this regard, there is a need to create a request to the support service for this resource. Today we will talk about methods for sending such messages.
We will pay attention to two main ways to create a request to Facebook technical support, but they are not the only way out. In addition, before continuing to read this manual, be sure to visit and try to find a solution in the help center of this social network.
Method 1: Feedback form
In this case, the procedure for contacting support is reduced to using a special feedback form. The problem here should be described as accurately as possible. We will not focus on this aspect in the future, since there are many situations and each of them can be described in different ways.
- On the top panel of the site, click on the icon «?» and through the drop-down menu go to the section "Report a problem".
- Choose one of the options presented, whether it is a problem with the site's functions or a complaint about the content of other users.
Depending on the type of request, the form of feedback changes.
- The easiest option to use is "Something isn't working". Here you must first select the product from the dropdown list "Where the problem occurred".
In the field "What's happened" enter a description of your question. Try to express your thoughts clearly and, if possible, in English.
It is also advisable to add a screenshot of your problem, after first changing the site language to English. After that, click the button "Send".
- Incoming messages from technical support will be displayed on a separate page. Here, if there are active discussions, you can respond via the feedback form.
When contacting, there is no guarantee of receiving a response, even if the problem has been described as accurately as possible. Unfortunately, this does not depend on any factors.
Method 2: Community Help
Additionally, you can ask a question in the Facebook help community using the link below. The same users as you are answering here, so this option is not actually a call to support. However, sometimes such a approach can help resolve a difficulty that has arisen.
Facebook is a social network with an incredible number of users and is the most popular in the world. The monthly number of active users reaches about one billion and four hundred and forty thousand people. This is significantly more than on any other social network.
Of course, having such a huge audience, the site’s creators had to foresee that they would receive a very large number of different messages from users asking for help and various questions. In addition, they receive messages with expressed dissatisfaction, certain comments and complaints.
It is difficult to imagine that, despite the huge number of letters, they must answer every one of them. The developers of this social network have provided possible messages that do not contain much meaning and which there is no point in considering and spending time on. Surely, if users had such an opportunity, they would inundate Facebook representatives with messages that would be pointless for developers to read.
So, in order for people to ask questions, complain or ask for help, Facebook, like any other social network, website, game, application, etc., has a support service. We will talk about it further.
To prevent users from contacting Facebook support for the slightest reason, representatives of the site have created a section that contains answers to the most frequently asked questions, where the most common problems are listed and their solutions are outlined. This means that users don't have to contact support right away, and often just need to read what's in the issues and questions section. But still, not every problem you may have is already in that department. In this case, you should contact support.
How to apply
In order to write to Facebook support, you must click on the downward arrow, which is located to the right of all the buttons on the main panel of this social network. By clicking on it, a small list will open in front of you, and among all the items at the very bottom there will be the item “Report a problem,” which you need to select. Next you will be asked to choose what you want:- report a broken function;
- report the presence of prohibited materials;
- leave a general review about the social network.
How to report a problem
To report a problem, click on the “Something doesn’t work” item. Next, you will need to fill out a form. In it, you will need to indicate where you found the problem (in messages, photos, etc.) and briefly describe what needs to be done for this problem to occur. You can also attach a screenshot.After you send a message containing information about the problem, all you have to do is wait for them to review it and respond to you. Don't expect a very quick response, as Facebook support receives a really large number of messages. For messages from the support service, this social network has a special section where you can read incoming or sent messages from Facebook representatives. By the way, active users of this social network should definitely read the article
Believe it or not, you can actually connect with Facebook. Moreover, you can receive letters from them within 24 hours, with detailed answers (though in English). Moreover, you can still get a reaction from them on some individual issues.
No, this is not another article with a detailed analysis of Facebook “forms” that do not help anyone. I'll just tell you my story.
About 3, or maybe 4 weeks ago, my client from Russia, for whom I was advertising on Facebook, had his advertising account banned. Naturally, I immediately wrote to support, sent a screenshot of my passport and all that, not really counting on a response. And everything would have been fine, but literally a day after that, Facebook provided another client of mine (also from Russia) with an identical service. In total, I ended up with 2 frozen accounts, which were hard to carry and a pity to throw away.
If you have encountered this, you know that a ban on an advertising account means that you cannot use the banned card (VisaMastercard,etc) somewhere in another account. That is, it’s still a pain in the ass. And linking a new card is not a problem at all. The problem is that a ban is a precedent. That is, it can happen again.
We began to think with our clients what to do. Well, one of them (the one who was the first to be sanctioned) says: “Try to contact Facebook and explain the situation. Surely they have a mechanism for account transfer.” I nodded, saying: “I doubt that they will help in any way, if at all.” Nevertheless, I wrote to support. But not the automatic support. I wrote a letter to the e-mail from which a live Facebook operator once answered a question for me a long time ago. So what would you think?
They answered.
Contact Facebook for real Translation of the first paragraph:
“I understand that you are having problems with different people logging into the same ad account from different places, this can be regarded as a potential risk and therefore your ad account has been blocked. In this situation, I suggest you use Business Manager. Business Manager is a tool that helps businessmen and agencies manage theirFacebook pages, advertising accounts and applications in one place. This will allow you to manage all yourFacebook pages and ad accounts, reduce the time it takes to set up and manage your ad accounts and pages, and clearly see who has access to your pages and ad accounts, as well as remove or change their rights.”
If at this point you asked yourself in bewilderment, “how come he didn’t use Business Manager during setup,” wait, my story is not over yet.
Ok, the client has registered as a Business Manager. And while this was happening, with the second client we were testing the second option for avoiding bans. Namely, proxy servers. The logic is this... If Facebook bans you for logging into one advertising account from different countries, let's log in from one.
For this purpose, I got myself a separate browser. I set a Russian entry point (for those who are not in the know, proxy servers are such transit points of communication on the Internet where you can confuse your electronic traces; for example, inform the receiving site that you came to it not from Ukraine, but from Brazil, for example). Well, I launched an advertising campaign (with a new card, of course).
She lasted a day and a half. Banned again. How Facebook realized that countries are different, I don’t know. But I know something else – you don’t have to experiment any further with proxy servers.
The next step, we launched with Business Manager. Everything is according to science. Again a new payment instrument, all access, permissions, etc.
What would you think? A day and a half and I’m banned again!
Yes, you read it wrong. I, along with the client, was banned even from Business Manager, despite having a full load of permissions.
In my heart, thinking quickly and obscenely, I again decided to contact Facebook (again, using e-mail, and not any forms). It looked like this.
Should I say that I was counting on something? Not really. I thought it would be the same hang-up as usually happens. But…
I translate:
“I want you to know that if you log in from different places, the system will automatically block your account. My colleague Isabella suggested that you use Business Manager, but all this is nothing more than beating around the bush. Unfortunately, this option does not always work. This is a problem for all advertisers who are faced with the need to log in from different countries. The only and final solution we have is to send a request to the Facebook police team to try to prevent these system bans.
I contacted them about the account with ID: ..., that is, we can turn it on again and make sure this doesn’t happen again. I will write to you again regarding this matter within 72 hours."
Well, pay attention to the response time. Less than a day later another letter arrived.
“I am pleased to inform you that the account... has been activated and advertising has resumed. The account should not be disabled again, but please let me know if this happens again."
Voila! They actually turned on the account. Today is already August 31st and so far (pah-pah-pah) the flight is normal - everything is working.
Let's summarize:
- If you have Facebook problems, don't try to solve them in a cookie-cutter way. Facebook help and numerous forms do not help. Write directly.
- Be specific, give reasons, show print screens.
- Well, if you don’t know English, use Google translator or a familiar teacher.
P.S. What you've been waiting for... You can contact Facebook using this link.
