Some problems with cellular communications can only be resolved with the help of technical support specialists. These specialists have access to the billing system, and, if necessary, can send one or another application to one or another technical or financial service. Each operator has its own hotline cellular communication, including MTS. Our review will tell you how to call technical support specialists from certain phone numbers.
MTS hotline phone number
0890 or 8-800-250-0890
Hotline phone number for MTS subscribers
The MTS hotline can solve almost any subscriber problem. Anyone with a mobile or landline phone can reach here. The hotline number is indicated on each connection kit - just take the SIM card packaging and twirl it in your hands. The number will be indicated on one side help desk(not indicated on new SIM cards). By the way, everyone Calls here are absolutely free.
One of the very first help desk numbers - 0890 . Remembering these numbers is not difficult, but if you have difficulty remembering, you should enter them into your phone book. Another place where the MTS subscriber service telephone number is indicated is subscription agreement- the same piece of paper that everyone signs without looking. This is where you can find the help desk number.
Not so long ago, the MTS company introduced a universal number in a format familiar to many, dialed through the “eight” dial. It is a duplicate of the short number 0890. It is dialed like this: 8-800-250-0890 . By dialing this number, we get to the same help desk, which operates using the short number 0890. Calls from MTS phones to this number are carried out completely free of charge. When making a call, you need to be prepared to navigate through the branching voice menu - listen carefully to the prompts voice assistant and follow his instructions.
Calling on hotline MTS, you should understand that all consultants may be busy - this often happens during peak hours when trying to call the help desk huge amount subscribers. You need to be patient and wait for the operator to respond. If you don’t have the strength to endure and wait, try calling later - it often happens that after half an hour the waiting time for a response from specialists does not exceed one minute. IN
Are you in international roaming and are having problems with communication or tariffs? There is no point in contacting local telecom operators - they do not solve the problems of guest subscribers. You need to call the MTS hotline. But you can forget the numbers 0890 and 8-800-250-0890 that have become familiar - they are useless in roaming. If you are going on a long trip, write down the number in your phone book +7-495-766-0166 .
Calls to it are made completely free from anywhere in the world– call and ask the questions you need.
MTS hotline for subscribers of other operators
In order to call the MTS hotline from phones of other telecom operators (from other mobile or landlines), you need to use the number 8-800-250-0890. As for the short number 0890, it is available exclusively from MTS numbers - calling it from numbers of other operators is useless.
Online technical support for MTS clients
You can also get answers to your questions via the Internet, on the official MTS website. There is a Help and Maintenance section where answers to the most frequently asked questions are published. It also highlights some confusing questions that can be difficult to find answers to. If this section didn't help, maybe click on the “Ask a question” button and fill out the appropriate form. Here it is indicated:
- Type of appeal;
- Region;
- Subject of the question (from the list);
- Text of the question (in no particular order);
- Contact information (including email address).
When using this form, describe your problem in full to receive the most detailed answer. You also need to remember that this is not an online assistant, and it is impossible to get an instant answer here - wait, they will definitely answer you!
If you try to call the MTS operator, you will very soon discover that the company has done everything possible to avoid “live” communication with its subscribers. Apparently, they believe that MTS clients can solve all problems with the help of an autoinformer or on the official website mts.ru.
How to call a “live” operator from a mobile MTS?
All subscribers of the MTS operator are well aware of the free short number 0890 . Everyone is also well aware of how difficult it is to reach a live person on the phone: the waiting time on the line can be 30-40 minutes or even more.
But few people know that the operator has two more free short numbers for connecting to the customer support center. This 08460 And 0605 .
You may have already come across the number 08460 when you pressed the help button in the mobile application. And you probably had doubts: “is this a paid number?” We hasten to dispel them: call the MTS operator using a short number 08460 it's completely free.
Number 0605 The operator does not advertise at all. Moreover, the official website says that it only works for VIP clients. But in fact, absolutely all subscribers can call the support service on this phone number for free.
Regardless of which of the listed numbers you call the operator, you will first have to listen to the autoinformer. Good news The problem is that the voice menu for all three customer service phones is the same. Therefore, to connect to a “live” operator you need to follow one algorithm:
- Call one of the short numbers.
- Listen to the company's news and offers and wait for the voice menu to start. You don’t have to wait for the autoinformer to announce the entire menu, but immediately press the key 2 , then 0 .
- Now you will be asked to rate the quality of service. You can agree or refuse by pressing the appropriate keys - 0 or 1 which one doesn't matter.
- After these steps, the autoinformer will inform you that an operator will answer you soon and all conversations will be recorded. All you have to do is wait for the connection.
How to call the MTS hotline from other phones
It has been noticed that if you call the operator at “8-800...” from any other phone, be it Megafon, Beeline or a landline number, the connection to a “live” specialist is much faster. But if you try to call this phone from mobile MTS, you will hear that this number is not in service. So this option for communicating with support is only suitable if you have a SIM card from another operator.
Instructions:
- Call toll free number 8-800-250-0890 from anyone's phone mobile operator (not MTS) or from a landline phone.
- Wait for the voice menu to start and press the key 1 , then 0 .
- Agree or refuse to evaluate the operator’s work by pressing the appropriate key.
- Wait to connect with a specialist. Typically the wait on line is 10-20 minutes.
Please note:
You can only reach the operator at 0890, 08460 and 0605 using an MTS SIM card. For calls from phones of all other providers, the number is 8-800-250-0890.
MTS operator number for corporate clients
If you are the owner corporate number MTS, then to contact the support service, call federal number 8-800-250-0990 .
How to contact the MTS operator in roaming?
IN national roaming, that is, when traveling around Russia, you can call the customer assistance service on the same numbers as in home region — 0890 or 8-800-250-0890 . See above for how to reach a live specialist using these numbers.
For subscribers located abroad (in international roaming) there is a hotline number +7-495-766-0166 . If you call from an MTS SIM card, the call is free. Please note that this number must be dialed in international format - via +7 .
How to call an MTS operator from Crimea?
Since Crimea is a subject of the Russian Federation, the same numbers are valid on its territory as throughout Russia. It doesn’t matter whether you purchased a SIM card on the peninsula or came here from another city in the Russian Federation. To contact a call center specialist, dial 0890 or 8-800-250-0890 . The call will be free.
If you find yourself in Crimea with a Ukrainian MTS SIM card, then you are in international roaming. To call your operator - MTS of Ukraine, you need to call +38-050-508-1111 or to a short number 111 . Calls to both numbers are paid.
MTS support service operates around the clock, accepting calls from subscribers. You can dial here using three telephone numbers– for network clients, for calls from numbers of other operators, for calls from international roaming. To call the MTS operator, use our instructions for quick dialing.
How to call an operator from an MTS mobile phone
First, you need to remember that it is impossible to contact the operator’s specialists without an answering machine. There are no phones on the network that allow you to call directly. It is also impossible to order call back– this functionality is not implemented. For everything else, there is a free short number 0890, working around the clock.
The MTS help desk number 0890 is multi-channel. Call center specialists process dozens of simultaneously incoming calls. The wait time for a consultant during peak hours is 10-15 minutes, sometimes longer. During free hours, a connection to a live operator is established in 1-2 minutes. The queue is formed automatically and cannot be influenced. Calls to the MTS operator number 0890 are free.
There is an opinion that priority in dialing is given to subscribers with the highest subscription fee. According to the same version, subscribers using tariffs without a monthly fee are moved to the end of the queue.
How to call from any mobile or landline
To call MTS from another operator, you should dial single number 8-800-250-0890.
It is available from both cell phones and landlines - from mobile phones for free, from landlines too, as well as to any numbers in the 8800 standard. Dial the number, go through the voice menu, wait for a connection with a live consultant and ask him the question you are interested in.
There is a small life hack - if the MTS 0890 phone does not connect to specialists, call 8-800-250-0890 from another phone (Beeline, MegaFon, Tele2, Tinkoff). A similar scheme is used on Beeline - clients of this network dial the hotline from numbers of other operators (as well as from landline phones).
Number for corporate clients and legal entities
Help desk for individuals is not suitable for solving problems corporate clients. A separate hotline has been created for them at 8-800-250-0990. She works with individual entrepreneurs and legal entities. Do not use this number if you are an individual - only corporate clients are consulted here.
How to call an MTS operator in Crimea
Crimean MTS subscribers are served by the Krasnodar Territory hotline. Call 0890, go through the voice menu, wait to be connected to a help desk specialist. From landline phones, use the number 8-800-250-0890.
Call while roaming
To talk to an MTS specialist from international roaming, call +7-495-766-01-66. Dial the number in exactly this format – without the eight and using “+7”. The system will connect the subscriber with the consultant as quickly as possible. Calls from MTS numbers are free.
How to quickly call a “live” operator
The MTS 0890 telephone number is the same for all subscribers who are individuals. And all callers are forced to wait their turn. You won't be able to get past the voice menu - there are no workarounds or direct phone numbers.
To connect with MTS specialists as quickly as possible, call in the late morning and afternoon or late in the evening. During peak hours (morning, lunch, evening) the hotline is busy, the waiting time for an answer reaches 15-20 minutes. If the problem is urgent, go to the nearest service office.
Combinations for connecting to a live operator
All MTS subscribers can call the operator from their mobile phone by dialing the short number 08460 or 0890. Both phones work in Russia.
An online call to technical support is free.
To contact the MTS operator:
- you should listen to the voice menu;
- according to the prompts, press 2 first at the right moment;
- then 0;
- After these manipulations, you will be switched to the direct number of a “live” MTS help desk operator.
Other ways to contact MTS technical support
Another way to contact MTS hotline specialists is via chat on the website or in your personal account. Log in and ask your question. The answer will be sent to personal account or chat within a few minutes. You can also use mobile application. Form feedback on the MTS website is closed.
It’s easy to call MTS - use numbers 0890 and 8-800-250-0890 for this and forget about calls without an answering machine. Call at the times indicated above to avoid long waits. And some tasks are most conveniently solved through your personal account - here you can take details, change the tariff, disable paid options, deal with subscriptions once and for all.
