2013 Macbook Air users are complaining about crashes wireless connection Wi-Fi. A lot of assumptions are being made in search of answers to a number of questions. Is this flaw inherent in this model at all or did it affect only one batch of goods? Is the problem in OS X or just in the operating system's network protocols?
PC Magazine reviewed some known problems and offered owners MacBook Air who have difficulties, recommendations for solving problems.
Lost Internet connection and slow data transfer
First of all, it is unclear whether most of the complaints relate to loss of Internet connection or internal glitches. home network, such as when connecting to a router or other network devices such as a NAS. Judging by posts on the Apple forum, a significant number of users are complaining about Internet connection failures. Several technical commentators and analysts note in their articles low speed data transfer of the new MacBook Air. This points to a more local issue - perhaps within OS X or, as some observers believe, related to network protocol, used by the operating system.
However, the true cause of the failures is still unknown. Apple has not made any announcement about the problem, although there have been reports that Apple Genius Bar staff have been instructed to collect information... and MacBook Air computers that their owners are complaining about. But until we know more and receive confirmation from Apple, it is premature to look for someone to blame.
We spent several days testing the new 13-inch MacBook Air with the latest 802.11ac AirPort Extreme Base Station. There were no connection interruptions during testing.
Possible solutions to the problem
Update your router firmware. Make sure that the router has latest version firmware is the first step to eliminating communication failures. Visit your router manufacturer's website, download the software for your model, and follow the update instructions.
Disable some router features. Some browsers have reported problems with TCP window scaling. This usually happens automatically in operating system in order to increase network speed. There is no clear indication that the cause of the problem is window scaling. However, it makes sense to disable several network traffic functions that may be involved in the router.
Double NAT. For example, it is useful to check if your network is running double conversion network addresses(NAT). Sometimes ISPs provide users with a cable or DSL modem that already does the conversion. You could add a wireless router with NAT to it. Only one device must be configured for NAT.
Quality of Service (QoS) and other features. Try disabling Quality of Service features or program prioritization rules (if enabled). It is also recommended to do backup copy router configuration (many devices have this option), and then disable features such as port forwarding rules, DMZ, and any others that can be dispensed with without compromising security. In particular, do not disable firewall or wide area network (WAN) security, but try to disable firewall rules for specific applications.
Of course, you shouldn't disable all these features at the same time! If QoS or any other traffic-shaping feature that improves video streaming or the performance of other programs is enabled, disable it, use your MacBook, and see if that fixes the problem. If not, disable something else. A step-by-step approach is the only possible one in this case.
Restore the router to factory settings. Most users probably won't like this recommendation because it involves completely reconfiguring the router. However, sometimes it is useful to start with clean slate. If you have the time and desire to configure your router again, try resetting it to factory settings and see how this affects the quality of your connection.
Switch the network to 802.11n mode. Many complaints come from users new MacBooks, working with pre-release 802.11ac routers. Owners of 802.11ac routers who perform MacBook connection in 802.11ac mode, we would recommend replacing this mode with the old 802.11n with a 40 MHz channel. This may solve the problem for a while, at least until new information comes to light.
Try the new Airport. In our tests, there were no connection dropouts when using the 13-inch MacBook Air and the new AirPort Extreme. This does not mean that the new AirPort will solve some of the problems that the MacBook Air may have. If you are looking to purchase a new router and work on a network with many Apple devices, then the new 802.11ac AirPort is worth considering.
You've probably already checked the functionality of the router and made sure that everything is in order with it, but just in case, let's remind you. This must be done first in order to eliminate problems with the wireless network and make sure that other devices connect to it without problems and the Internet works on them.
2. Install system updates
Sometimes problems with wireless internet occur due to macOS software glitches. Typically, Apple quickly finds and fixes them, releasing system updates that contain corresponding fixes.
To check and install the update, go to “Settings” → “Software Update” and click the “Update Now” button. On macOS High Sierra and earlier, start your Mac App Store, go to the "Updates" tab in the top panel and install the available ones.
If your computer does not have an Ethernet port, then use an adapter or distribute the Internet via iPhone using USB mode.
3. Turn Wi-Fi off and on
Oddly enough, this banal advice helps. Turning off Wi-Fi completely deactivates the Mac's wireless module, and often this manipulation allows you to solve the problem if it arose due to some minor problem.
You can disable Wi-Fi by clicking on the Network icon in the menu bar or through the system settings in the “Network” section. Resumes wireless access by pressing the same button again.
4. Change network location
Using the Placement function, you can quickly switch between various sets Network settings, for example at home and in the office. In some cases, creating a new location can help fix Wi-Fi problems.
To apply this method, open Settings → Network and in the Placements list, select Edit Placements.
Click “+” and confirm creation by clicking “Finish”.
After this, macOS will automatically switch to the new connection and try to connect to the wireless network.
5. Delete the Network and connect to it again
8. Reinstall macOS
Finally, the last option you can try is reinstalling the system. If it is performed correctly, all previous errors that could have accumulated after macOS updates from previous versions are erased and if the problem was in them, then it should be solved.
IN this section Learn how to troubleshoot network connection problems on Mac OS.
First you need to localize the problem.
1. Is there this problem on other devices using Wi-Fi:
- if other devices (IPhone, iPad) connect to the Internet, then there is a high probability that the wireless router is working;
- if there is only one Wi-Fi consumer, then move on.
2. Now you need to make sure that the latest version is installed software:
- install all updates for Mac OS;
- update the router firmware or base station Apple.
3. Make sure the connections are secure:
- you need to check (carefully disconnect and also carefully connect) all Ethernet cables and power cables connected to the computer, router, modem. If there is any doubt about their reliability, replace them.
4. Restart network devices.
Now let's move on to troubleshooting.
My computer cannot connect to the Internet:
- First of all, you need to make sure that Wi-Fi is on this computer included. If this is so, then the icon on the screen should look like in the figure:
- if this icon looks pale or is not there at all, run “ System Settings">"Network">"Wi-Fi", click "turn on Wi-Fi" and at the same time check the box for "Show Wi-Fi status in the menu bar". It may happen that you will not find the Wi-Fi interface in System Preferences at all. In this case, you need to boot your Mac from installation disk or with Recovery HD (if you have OS X Lion) and try to connect to available networks. If in this case nothing works, the problem is in the hardware, you can also try connecting the computer to the router via an Ethernet cable;
- make sure that the correct network is selected for connection;
- If the network is selected correctly, but there is still no access to the Internet, you need to check the TCP/IP settings. To do this, open “System Settings”>”Network”> “Wi-Fi” and click the “Advanced” button, in the window that appears, open the “TCP/IP” tab. The settings window should look like the figure (IPv4 configuration and IPv4 address may not match your values):
Reading time: 7 minutes
Let's now look at the main reasons why your MacBook Pro or Air does not connect to WiFi automatically, although this network is familiar to it, i.e. The password is correct, but it still says that the time has expired.
This article is suitable for everyone MacBook models Pro and Air, released in different years. There may be some differences in the architecture or description of the Mac OS version.
Causes of the problem
First of all, you need to determine what the problem is. Various information about the error will help you choose the right solution.
Update your software
- For Mac computer install all available updates.
- If you are using a third-party Wi-Fi router, check whether the latest firmware version is installed on the device. If an update is available, follow the manufacturer's instructions to install it.
- Check that the firmware of the Apple Wi-Fi base station is up to date.
Do the symptoms appear on other Wi-Fi devices?
WITH Wi-Fi problems may be connected due to the network or computers connected to it that are equipped with a Wi-Fi module. If other devices connect to the Internet without problems, then most likely the Wi-Fi router is working.
Ask your question to a specialist
Don’t know how to solve a problem with your gadget and need expert advice?
Checking connections
Certain network problems can be caused by disconnected or loose cable connections. We check all power cables and Ethernet cables that are connected to Wi-Fi router. You can solve the problem by checking that the modem and router are turned on, disconnecting and reconnecting Ethernet cables, or replacing damaged cables.
Restarting network devices
Turn off the power to the router or modem for a few seconds, then turn it on again. This way you can solve a number of network problems without taking additional troubleshooting measures.
Checking TCP/IP settings
If the device is connected to Wi-Fi networks, but there is no access to the Internet, then you should check the TCP/IP settings. Select the “Network” area in the “System Preferences” window and perform the following steps:
Resetting Wi-Fi settings
In most cases full reset Wi-Fi settings allows you to solve the problem. We carry out the algorithm of actions:
Hardware shutdown of the Wi-Fi module
Increase
This will cause the Wi-Fi module to be disabled, which often solves the problem.
Hardware problems
The Wi-Fi module itself often breaks down, and the situation may manifest itself without visible reasons. Wi-Fi problems may be due to the following:
- Contact with moisture.
- Voltage drop.
- Factory defect.
In almost all of the above situations it is necessary to change Wi-Fi module. Even if a problem occurs, you need to check Wi-Fi antennas. They very rarely break on their own, since they are very securely placed in the display case and are almost not subject to wear.
The issue of connecting to wifi affects not only new users who are doing this for the first time. This also applies to experienced users who experienced a failure.
The Internet for a modern person is a necessity that can arise anywhere, at any time. For example, when you are in a city, you need to find this or that establishment. It is very important to be able to find the answer at any time.
Connection methods
First, it’s worth understanding what methods of connecting to the Internet are common, and also most often used in modern world. There are wired and wireless methods, which, oddly enough, depend on wired Internet.
You can connect your ISP cable directly to your MacBook through the Ethernet port. Not all models are equipped with this port, so check its availability in advance. Next to this port there is an image of three dots “...”. If your device does not have it, you will need to purchase an adapter. The adapter can fit both Thunderbolt and USB.
Now the OS automatically connects to the network. If this does not happen, and the MacBook does not see it, then contact your provider and find out whether you need to further configure the network. They will definitely advise you and help you with the setup.
Wireless network
Wi-Fi also depends on the cable that connects to the router. An AirPort device will help you provide for yourself and those around you. wireless communication. A reasonable question arises: “How is this actually done?” First you need to turn on the wire WAN port AirPort base station. Next, the device should automatically create wifi. Give away wifi network The device can now, next you need to connect a Mac to it.
Initially, go to the Wi-Fi menu, look for the created network and click on it. Next you need to enter your personal network name/password. If you want this particular network to be turned on by default every time you turn on your MacBook, you just need to check the “Remember this network.
MacBook Air and wifi problems
We will not consider all models, but will give an example of one. Users of the 2013 MacBook Air have been greatly concerned about connectivity issues and wireless network outages. The computer simply does not see the network or sees it, but with constant failures. This is a massive problem, however, even Apple itself does not really know what the problem is.
Solution methods
First, you should make sure that the latest version of all software is installed in your AirPort router. To update the software, go to the manufacturer's website and find the update. There's quite detailed instructions, so we will not dwell on this in detail.
Check the router for any “weighty” processes. This may cause problems. They are often the default, and turning them off will improve processes. What features should you disable first? We recommend starting with quality of service or the rules for assigning priorities to programs and double NAT. All this won't break safe work, but the wifi network is connected, and it works much easier. It's best to toggle features on and off from time to time, depending on your activity.
If the settings do not help and the problem is not solved, contact the consultation center. Perhaps they will help you there. However, if they didn’t help you, then you need to think about buying a new router. We recommend purchasing AirPort Extreme, because it is more new version, which works without problems with any new models of Apple products.
Bottom line
Wifi is a necessary thing, problems with it often arise due to intermediate devices. Check them before purchasing and enjoy Wi-Fi. If you are not good at tinctures and other things, turn to professionals or friends who understand the topic. If, without knowing the topic, you “climb” to configure the router, then it is unlikely to end well.
You can connect to Wi-Fi in any decent establishment, so don’t hesitate to contact the employees or administration.
