The user comes up with the password for the State Services portal independently. However, if you do not use the resource for a long time or access the saved cache data, at some point you may encounter the problem of a forgotten password. In this case, there is no need to register on the portal again. It is enough to recover your password using a convenient method.

To recover your password on State Services, you must enter the authorization form, but instead of filling in the blank fields, click “Recover Password.”

They may be:

• E-mail;
• Mobile phone;
• SNILS.

Email and mobile phone are interchangeable logins, since one common column is allocated for entering this data. When restoring, you must specify one of these details. It does not matter whether the user accessed the portal in previous sessions via email or mobile phone.

After specifying your login, you must click “Continue”. If an additional security measure in the form of a security question was specified in the settings, a box will appear for entering the answer. In other cases, the user immediately proceeds to the next step.

At the next stage, a code is sent to the specified email or mobile phone. It must be entered into the empty column that appears, as a result of which a block will appear for entering information about the new password.

Password recovery using SNILS

Recovery using SNILS largely repeats the actions of the previous recovery method. But after clicking on the “Recover Password” link, under the form you must select the “By SNILS” item. Next, the SNILS number is indicated and the system independently generates a verification code and opens a block for specifying new password data.

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It often happens that when you rarely visit a site, the password for your personal account is forgotten. And if the password has not been written down anywhere, restoring it becomes a big problem for the user. In this article we will talk about restoring access to the personal account of one of the most popular portals in our country -.

Where and how to get a new password

You can obtain a new password to enter your personal account on the State Services website either independently, via the Internet, or through special service centers. To obtain a password through service centers (for example, or MFC), it is enough to come with an identification document to one of the offices and receive a recovery code.

It should be noted that if your account has not been linked to either a cell phone number or an email account, you will not be able to access your personal account on your own.

How to log into the State Services website yourself

Open the login window to the State Services portal and click “Recover Password”.
We indicate your cell phone number or email address, depending on what you linked your account to.

To identify your identity, you must enter your SNILS number.

If, when setting up your personal account, you set a security question to protect personal data, we will provide a full answer to it.

A confirmation code will be sent to your phone number (or email). It is important to have time to enter it on the State Services website 5 minutes before its validity period expires. We come up with a new password. To avoid errors, enter it twice. Click “Create” and get access to your account.

To avoid having to restore access to the State Services portal in the future, it is better to write down a new password and save it in a safe place. It should be added that owners do not need to recover their password, since their identification occurs in a slightly different way.

To enter the Unified Portal of Public Services, you need to know your username and password. The login can be:

— mobile phone number;

— email address;

If you have forgotten the password for the Portal, you can restore access to the Portal.

How to restore access to the Unified Portal of Public Services

— independently on the portal.

— in Rostelecom

In the last two cases, you must personally appear at specialized service centers with an identity document and SNILS.

Let's consider a way to independently restore access to the government services portal.

To do this you need:

2. Click the “Login” button in the upper right corner of the screen.

4. Next, you will be asked to choose a password recovery method: using email, using a mobile phone or using SNILS. In the window, indicate your phone number or email address. To recover your password using SNILS, follow the link “Recover using SNILS” (Fig. 2)

If you have chosen the method of recovering your password using email, a message will appear on the screen stating that the recovery code has been sent to your email address and a letter will be sent to the specified address with a link (Fig. 3), which you should follow and enter a new password in the window. .

After this, you will be shown information about the successful password change (Fig. 4).

If you have chosen the method of recovering your password using a mobile phone, you will receive an SMS message with a code on your phone. After entering the code in the window that opens, you should set a new password and click the “Save data” button (Fig. 5).

After this, you will be shown information about the successful password change.

If you have chosen the method of recovering your password using SNILS, you will receive a message containing a link to your email address (specified in your profile). By clicking on the link, you will see a window in which you will need to set a new password and click the “Save data” button.

After this, you will be shown information about the successful password change.

If contact information is not linked to your account, you will not be able to recover your password on the portal yourself; in this case, you should contact specialized customer service centers (Rostelecom, MFC).

There are often situations when you urgently need to use the government services portal, but your personal account login information is lost. You can recover your password to the government services portal by clicking on the link
https://esia.gosuslugi.ru/recovery/.

You need:

• know your passport number, SNILS or INN;
• have access to a mobile phone or email address to which the portal’s personal account is linked (a recovery code will be sent to them);
• If a security question was set in your personal account to recover your password, remember the answer to it.

Recover by phone number or email.

Protect your account

To prevent attackers from gaining access to your account, protect it as much as possible. Set a more complex password. Under no circumstances use simple combinations of numbers, dates of birth, or easy words. Use combinations of uppercase and lowercase letters, numbers, and special characters. You can choose a complex password for yourself directly on the State Services website. Be sure to write down your password and keep it in a safe place.

Set up two-step verification in your account settings. Each time you log in, you will receive a message on your mobile phone with a code that must be entered along with your login and password when logging into the portal. This is not at all difficult and will reduce the chances of your account being hacked to zero.

Specify and confirm as many documents and contacts as possible in your personal account: SNILS, INN, mobile phone, email address. More contacts and documents mean more chances to regain access to your account.

Users have a large number of accounts on various networks and platforms. It is difficult to remember all the details of each Personal Account. And if you set the same security key for all pages, then there is a high probability of hacking. The State Services Portal is no exception. Users very often contact support with the question of how to recover their password on State Services if they have forgotten it or some initial data in their profile has changed (for example, phone number, email, etc.).

Data recovery by phone number or email

The State Services website is a very popular and necessary resource. On it you can find out information about certain services of various government organizations via the Internet. Using this platform, you can also order the necessary certificates, submit applications, that is, do everything that could be done in a branch of the organization. The site itself is organized and systematized, has an intuitive interface, so most users do not have problems working with it. A technical support service is available to promptly resolve user issues.

Many people do not know how to recover their password on State Services. To regain access to the Personal Account, the user must go to the authorization form. After this, a window will open on the page in which two fields to fill out will be displayed, and under them the inscription: “Forgot your password.”

The user needs to click on it and then follow these steps:

1. Enter your mobile phone number or e-mail;
2. Add the series and number of your passport or details of one of the proposed documents;
3. Answer the security question, the answer to which was indicated during registration;
4. Enter the key, which should be sent to the phone or email entered when creating your Personal Account;
5. Come up with a new security key for your personal profile and repeat it twice.

The new password for State Services should be quite complex; it is not recommended to associate it with your name and date of birth. In order for the security code to be reliable, it should use uppercase and lowercase Latin letters along with numbers. Only in this case can you be sure of a high level of data protection. New login information must be written down in a place inaccessible to others.

Data recovery when there is no access to the phone

It often happens that the mobile phone is not linked to the account or the user has lost it, that is, it cannot be used to restore access to the account. How to change the password on State Services in this case? To do this, you will need other documents: passport, SNILS and identification code.

The first steps are still the same. In the window to indicate a phone number, you need to click on the button located under the form. After this, a new window will open in which you need to enter the SNILS number or other document. Then the process follows the same plan: a new security code is specified and repeated twice. As mentioned above, capital Latin letters in the password for State Services are a prerequisite for its creation.




This method can only be used if one of the documents is linked to its own page on the resource. If this condition is not met, the system simply will not find your Personal Account and the opportunity to update the information will be lost. If none of the above methods help, then you need to contact the service center. To do this, you need to come there with personal documents, and specialists will quickly create a new account or update access to the old one.

Account protection

A personal account is a very important resource that should not be accessed by fraudsters. It stores a lot of confidential information that can be used for various illegal activities. Criminals can act on behalf of the user, so the Personal Account should be very securely protected. If you forgot your password for State Services, you need to immediately return it and make a new one. Also, to protect information, you need to create a complex security code, which must contain numbers, as well as capital and uppercase Latin letters. If you can’t come up with a password yourself, then it’s best to ask the service for help. An example of a good password for State Services: GH4fyu58Tfq63O.




The service offers to protect your account using your mobile phone. To do this, check the security settings so that an authorization code is sent to your device every time you log into your Personal Account. This is a simple process, but it will completely secure your data. It is recommended to indicate as many documents as possible in your own profile. In this case, it will be easier to restore access to information, and the system will quickly verify that you are the owner of the page.

To summarize, it should be said that if you have forgotten the password for State Services, then you need to quickly return access to your profile. There is an important part of the user's life that scammers can use for their own purposes.

The mechanism for restoring access to data itself is not that complicated. As a last resort, you can simply contact the service center, where qualified specialists will help, who will tell you what the cause of the problem was and answer other questions.