Some issues are difficult to solve without help help desk MTS, but it’s not always possible to get through on the first try, so the MTS company has provided several options for communicating with the MTS Russian operator:
Ask a question to the MTS operator by phone by dialing the support number or choose another method of communication - it’s up to you.
How to call from a mobile?
We have already briefly described the main method of communication with the MTS network operator - using a call from a mobile phone. Now it’s worth taking a closer look at this method and some of the others listed - additional information will help you avoid a lot of problems that tend to arise when moving “from words to deeds.”
So, we are talking about ways to contact a “live” operator, that is, not with a robotic system, but real person, whose job is to listen carefully to your problem and help solve it, focusing on the characteristics of a specific situation. Now step by step.
As for waiting on the line itself, it is best to resolve your problems with the operator in the first half of any weekday, ideally before the lunch break. At this time you will hardly have to wait more than 2-3 minutes. In the afternoon, and even more so on weekends, the network is overloaded. Everyone wants to resolve their issues at this time, because it is the most convenient, but this is precisely what prevents a speedy resolution. The network is simply overloaded at one time, and idle for a long time at another.
How to contact from another network?
Now let's look at the situation when you are not an MTS subscriber, but you really need to call the MTS operator. This happens, for example, when one of the family members wants to restore a phone number whose SIM card was lost along with the phone. 
There can be many situations, but the essence is the same - you are not an MTS subscriber, but you need to call the support service of this operator as soon as possible (preferably without spending money).
The way out of the situation is very simple - dial with mobile number 8-800-250-0890, and press the call key. For subscribers of other networks, by default, redirection to a queue to a “live” operator is provided, but the algorithm of the service is regularly updated, so you may encounter, for example, a command menu. 
As a rule, there is nothing complicated: you just need to select the command called “Technical Support”, after which you will be redirected to the operator.
Please note that calls to 8-800-250-0890 are possible for all subscribers existing networks, but only on the territory of Russia - a different number is provided for communication with the MTS operator outside the Russian Federation. Call fee the specified number is not charged by MTS, withdrawals are possible only at the initiative of your network operator, but most large companies they don't do this.
How to call from a corporation?
If you are the owner or person responsible for a corporate number and want to contact the operator, there is no point in waiting extra time! You can combine accounts, carry out basic operations, find out current data and much more using a special corporate number. Everything is very simple: dial 8-800-25-00-990 from your mobile phone and press the call key.
Support centers are created by operators to provide the client with the most convenient assistance when communication problems arise. But center operators can solve almost any issue. Calls to them are made completely free , and employees work around the clock.
Question: “How to call the MTS Russia operator?” may arise in other cases, for example, when it is required detailed information about the tariff. It is useful to call the operator and, if necessary, connections additional services or internet settings. After all, it’s much faster to take advantage of the MTS opportunity call the operator for free than going to the office for every action or looking for commands on your own.
How to call the MTS operator for free
Usually clients no questions arise with how to call the MTS operator. You can find the support center number on all packages and documents included in them. If for some reason paper from SIM card were lost, then it’s worth writing down how to call the MTS operator directly free of charge. For these purposes, the company has allocated a special number 0890 . Regardless of region connection is the most convenient way how to call the MTS operator.
Before the MTS operator answers, the phone number support center allows you to view the menu where you can find it yourself many useful information. It is likely that this will be faster, since you will be able to talk to the MTS operator only after a long wait.
Important! For MTS subscribers free call available to the operator in any region of Russia. In addition, you can reach a specialist even if your SIM card is blocked due to a low balance.
The most frequently asked questions related to how to quickly call to the MTS operator, specifically to users mobile communications. Them recommended to use single number support 0890 . Also call the MTS operator from mobile for free subscribers can use the phone 8-800-2508-250 . This number allows you to call the MTS operator for free from any home and mobile Russia.
Important! While in intranet roaming better use the number 0890 to contact the operator. This will help avoid billing errors.
Today, MTS's services are very diverse. Among them there are not only cellular communication
, but also the Internet, television and even banking. If the subscriber no possibility
call from cellular MTS, then he should dial the number 8800250-0890
.
When you find outside Russia Toll-free 800 series numbers will no longer be available. Nevertheless, a person may need to both call MTS and resolve urgent issues . In this case, federal MTS telephones are available for communication with the operator +7-495-7660166 .
Important! Call the number+7-495-7660166 free only for MTS clients. In other cases, you will have to pay for the call according to the terms of the tariff plan.
Phones for communication with mobile operators of other operators
Short number available only to subscribers , registered in the MTS network. The rest will have to For free communication dial the phone with the operator 8800250-0890 . This number is available from all mobile and landline phones that are registered from Russian telecom operators , you won’t be able to call it from other countries.
MTS Customer Application Processing Center
Service legal entities differs significantly from providing services to private clients. They need to record their requests through a specialized service . Let's look at its main features:
- Activation or deactivation additional options, services, etc. are performed based on requests within 1 day .
- You can use the service only after submitting written statement to link the organization's mail. It certified by seal, signed by the director of the company and on paper transferred to one of the nearest salons.
- Applications can be submitted via branded email address or by fax +7-495-7660058 . In this case, the papers no longer need to be certified by the head of the organization.
MTS support for organizations
The company service center is ready to help clients and legal entities at any time. persons. Through it you can do following operations :
- Transfer money And options between accounts, as well as their combination.
- Order and receipt financial documentation, including a variety of reports in paper or electronic form.
- Ordering new numbers And services, as well as turning them off.
- Tariff changes And numbers, as well as installing and removing locks.
Support for legal entities persons by fixed numbers
Organizations also can 24/7 contact support. They have access to information, including on fixed-line services. Support center operators will answer all questions by services offered, will tell you about long-distance communication services, help you connect or disable additional options, and also accept an application for concluding a contract.
Do you need to contact an MTS support specialist? In this section you will find contact information mobile operator for subscribers of all service regions.
Unified toll-free MTS customer support number:
8800 250 0890 /Call MTS for free from any mobile and landline phone in Russia. Short number 0890 - for free calls from MTS.
How to call the MTS hotline?
To contact directly MTS support operator, call the toll-free number 8800 250 0890, stay on the line and listen to the end of the automatic message voice system. You will be transferred to the first available employee of the mobile operator's hotline.
Please note that during peak hours when MTS help desk a significant number of subscribers are dialing at the same time, there may be delays in the operator’s response. For your convenience, the system will announce the approximate waiting time for an employee to respond.
For free calls to the MTS help desk, you can use either the operator’s service intranet number - 0890 (calls to which are completely free from mobile phones within the MTS network coverage area) or a single free number 8800 250 0890, which you can call without a doubt from any landline or mobile phone of another operator. At the same time, the call will be free for you, even with mobile phones operators - Megafon, Beeline or Tele2.
Other MTS help desk numbers
The MTS group of companies unites not only a cellular operator, but also a financial organization and an Internet provider and offers its customers additional federal number to communicate with help desk staff and technical support all divisions. Use the phone number below if you are a client of one or more divisions of the MTS group of companies.
Calls to the unified help desk number 88002508250 are not paid for by subscribers of any Russian operator communications (including MTS, Rostelecom, Megafon, Beeline and Tele2). For calls from MTS use short number hotline 0890 (free).
Number for calls to MTS from abroad
If you are outside the Russian Federation, the above telephone numbers will not work, because they are intended for calls from numbers registered in Russia. Use the phone number listed below to call MTS from roaming or from a phone registered in another country.
+7 495 766 0166
When in an international and national roaming MTS, calls to +7 495 766 0166 are free of charge. If you call contact center MTS from the phone of another telecom operator (both mobile and landline), payment will be made in accordance with the tariffs for international communications. We recommend that you check in advance how much a minute of conversation will cost, especially if you are calling from a hotel phone.
Technical support specialists work for customers in all popular social networks and answer questions about email. Additional information you will find in the main section.
Geography of MTS work
Contact center of JSC " Mobile TeleSystems" and the technical support service for subscribers work for the operator’s clients in the following regions of Russia:
Moscow and St. Petersburg, Republic of Adygea (Maikop), Altai region(Barnaul), Amur region (Blagoveshchensk), Arkhangelsk region (Arkhangelsk), Astrakhan region (Astrakhan), Belgorod region (Belgorod), Bryansk region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir region (Vladimir), Volgograd region (Volgograd), Vologda region (Vologda and Cherepovets), Voronezh region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Transbaikal region (Chita), Ivanovo region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad region(Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo region(Kemerovo), Kirov region (Kirov), Komi Republic (Syktyvkar), Kostroma region (Kostroma), Krasnodar region (Krasnodar, Sochi, Novorossiysk, Anapa), Krasnoyarsk region (Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk ), Leningrad region (Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola), Republic of Mordovia (Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk , Mytishchi, Shchelkovo), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region(Nizhny Novgorod), Novgorod region (Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Oryol), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov), Republic of Altai (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov region (Rostov-on-Don), Ryazan region (Ryazan), Samara region (Samara), Saratov region (Saratov ), Sakhalin region(Yuzhno-Sakhalinsk), Sverdlovsk region(Ekaterinburg), Republic of North Ossetia - Alania (Vladikavkaz), Smolensk region (Smolensk), Stavropol region (Stavropol), Tambov region (Tambov), Republic of Tatarstan (Kazan), Tver region (Tver), Tomsk region (Tomsk, former " Tomsk cellular communications"), Tula Region (Tula), Republic of Tyva (Kyzyl), Tyumen Region (Tyumen), Udmurt Republic (Izhevsk), Ulyanovsk Region (Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty- Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl Region (Yaroslavl).
Please note that communications with MTS Help Desk hotline staff are recorded. This is necessary solely to improve the convenience of the company's clients. If such a need arises, the service quality control service will be able to listen to the conversation and evaluate the competence and politeness of the operator’s hotline employee.
All phone numbers listed in this section are as of August 2018. You will find additional information on the official website of the telecommunications operator www.mts.ru. In addition to clients of the MTS operator, support is provided for A-Mobile and Allyo subscribers.
When you try to call an MTS operator, you understand that the company has provided all the options to limit as much as possible the possibility of a “live” conversation between the client and the operator. Many issues can be resolved by visiting the MTS website or receiving information from an auto-informer. Sometimes you find yourself in a situation where you need to call the MTS operator number and only a living person can understand the problem, but a robot cannot do this. This is where the need to communicate “live” arises.
How to call a “live” MTS operator
If you have already tried to contact the MTS operator, you may have come to the disappointing conclusion that this is not easy to do. However, there are options to call hotline and talk to a support representative, although you will have to be patient and wait for the connection:
"Call on official phone operator for MTS subscribers" If you are a client of a company in Russia, Uzbekistan or Belarus, you can call two toll free numbers 08460 or 0890.
To connect to a support representative, wait for the voice menu and press button 2, after 0. You will be connected to an operator, but you will have to wait a while. But if you really need it, be patient.
