The State Services portal is actively used by residents of the Russian Federation to receive various services from government agencies. Each user has a separate account created on it. Login using it is only possible if the password is successfully entered.
But if it is forgotten, then the person has a question: “How to recover the password on the State Services website?” This is not difficult to do. In addition, there are several options for restoring access. It is recommended to know them all and use the most appropriate one.
Recovery methods
Content
State Services is a single portal that combines services from various Russian government agencies. An account is created for each user upon registration. This allows you to enter the personal section of the website (“Personal Account”) and directly submit applications to the selected government agency. The user is prompted to authenticate using a login and password.
Phone, email or SNILS are used as a login on the State Services portal. The user can create the password himself. Experts advise writing it down. But most rely on their memory. As a result, quite often on the Internet you can find messages from users “I can’t log into personal account Public services, what to do?” In this case, there is no need to worry. You can always recover a forgotten password.
There are 3 main options for how to recover your personal account if you have forgotten your password:
- by passport;
- according to SNILS;
- by TIN.
Additionally, you can restore access through the MFC. Sometimes this is the only possible option.
What do you need to recover your password?
You can restore your State Services account yourself if you have access to a phone number or email linked to your personal account. Additionally, you will need to know your passport details, SNILS or INN.
Important. If a security question was asked in your profile to restore access, you will also need to know the answer to it. Otherwise, create it yourself New Password will not work out and you will have to contact the service center, which will take additional time.
If you do not have access to your linked phone number and email, State Services will not allow you to recover your password on your own. In this case, the user will have to visit the service center in person. You must have your passport and SNILS with you. You will have to do the same if you set a secret question, the answer to which was forgotten.
Restoration by passport
If you have a passport at hand, then you can use it to reset your password and gain access to the State Services account again. To do this, you need to open the login page on the portal and follow the “I forgot my password” link. The system will offer to check that the request is not being executed by a robot and then provide a choice possible options code reset.
After selecting the “Passport of a citizen of the Russian Federation” link, you will be asked to indicate the series and number of the main identification document. Using it, the system will automatically find the account and send a code to the linked phone. It must be entered into a special field on the screen. After this, you can immediately set a new password.
Recovery according to SNILS
If you have your pension insurance number or a green card with SNILS on hand, you can restore access without any problems. On the service login page, you need to follow the “Forgot your access data” link and then select the “SNILS” item. The system will prompt you to indicate your pension account number.
Using SNILS, the service will find your account and then send a unique SMS code to your phone. It must be entered on the screen and you can set new data to log into the portal.
Restoration by TIN
TIN is a taxpayer number. Almost all Russians have it and are a unique prop. Using the TIN, you can also return access to the State Services portal. To do this, go to the password recovery page and select the “TIN” link. After this, you will need to indicate your taxpayer number.
If the system finds an account using the TIN, an SMS code will be sent to the phone associated with it. After entering it, you will be able to create a new password.
When restoring via email, the code is not sent to SMS. But on email An email is received with a link to reset your password and create a new one.
Restoration through the service center
In almost all cities and many small populated areas provision centers are open public services. They are called multifunctional centers. In addition to accepting documents and forwarding them to government agencies, MFCs also provide services for confirming profile data on the State Services portal. You can also contact them to reset your password.
When contacting the MFC, you must show the SNILS employee, your passport and, if necessary, provide a new phone number. After identifying the user, an SMS with a temporary password will be sent to his phone. It only applies to 1 input and will need to be changed immediately.
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Recover the password to your personal government services account
In this manual we will walk through the entire process in detail. How to recover a password on the government services website online A special password recovery form on the official website is located at https://esia.gosuslugi.ru/recovery/. You can also get to this page by clicking the “Recover Password” link in the form for entering credentials to enter the portal:
2) Enter your real last name, first name, mobile phone and email address.
3) At the next stage, to your cell phone You will receive an SMS message with a confirmation code.
On the State Services website there is special function password recovery.
Registration for public services of an individual
Registration on the portal Go to the main page of the portal - https://gosuslugi.ru/. On home page of the public services portal, on the right side, click on the “Register” button and go to the registration form on the ESIA page - https://esia.gosuslugi.ru/registration/.Enter your last name, first name, mobile phone number or email by clicking on the “Register” button and agree to the Terms of Use and Privacy Policy.
How to change a password on a government service website
AAA – mnemonic of the user's country of citizenship.BBBB – document series. The value entered in the Series field. CCCCCC – document number. The value entered in the Number field. DD – The last two digits of the user's year of birth.
In this case, the length of the user login is not fixed and depends on the values of the AAA, BBBB, CCCCCC fields.
The main thing is that when recovering your password, enter all the above data correctly and then use the “Forgot your password?” service.
This takes about 15 days.
Reasons for replacement How to change a driver's license through ""? As soon as the user has a verified account, you can begin to take decisive action.
But first, it’s worth finding out under what circumstances a citizen needs to replace his driver’s license.
How to restore access to the Unified Portal of Public Services
- independently on the portal.In the last two cases, you must personally appear at specialized service centers with an identity document and SNILS.
Let's consider the method self-recovery access on the government services portal.
To do this you need: 1. Open the Portal (gosuslugi.ru).
2. Click the “Login” button in the upper right corner of the screen.
How to recover your password on State Services, if you forgot - restore access to the State Services portal
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The information and reference portal of Public Services, which can be easily found on the Internet, was created for easier exchange of information between citizens of the Russian Federation and government authorities involved in the provision of municipal public services. The single portal gosuslugi.ru gives unique opportunity find full information on issues of physical and legal entities. Any Internet user can register on the State Services website without much difficulty, after going through a short procedure to verify his identity. There are times when the password to enter the portal is lost. What to do in such a situation and how to recover your password on State Services will be discussed in this article.
How to recover your password on State Services
Each user registered on the site undergoes verification of their data on a voluntary basis. All this is done so that subsequently the citizen can quickly select accurate information for the region where he lives. After completing extended registration once, you can simply write to address bar gosuslugi.ru and enter your username and password, then just go to your website.
Restoring access for foreigners
Foreign citizens register on the website according to the following scheme ААААВВВВССССССDD, where:
- the first 3 characters indicate the country of which the person is a citizen;
- then there are 4 characters deciphering the series of the document;
- The next 5 indicate the serial number of the document;
- the last 2 characters display the citizen’s year of birth.
To recover the password on the gosuslugi.ru website, foreigners will need to provide the data specified above. This procedure can be carried out by going to the “Recover Password?” service located on the Personal Account login page.
Restoring access for Russian citizens
Citizens of our country will also need to enter the “Recover Password” section, where they can get a new password for State Services if they lose the old one. For citizens of the Russian Federation, this procedure is greatly simplified. Recovering a password for the Gosuslugi.ru website similarly begins with the “Recover Password?” service, where you need to go first. Next, you will be offered various options for obtaining a new password for the Public Services portal:
- using an electronic mailbox;
- using a mobile phone number;
- You can enter your number and receive a special code that the system will generate.
Next, you just have to answer the security question that you personally indicated during registration. When using the first two options, the system will send a special code to your phone number or mailbox with a description of further instructions on how to change the password on State Services. This code will need to be entered on the site, and if it is correctly recognized by the system, you will be given the opportunity to enter a new password.
What other methods of restoring access to the public services system exist?
You can find out how to access State Services if you have forgotten your password by calling: 8 (800) 100 – 70 – 10. This phone number hotline A single portal of municipal and government services. If the user is unable to make a call, how else can he find out the password for the State Services resource?
In this case, there is another way. On the portal itself there is a section called “Reference Information”. The user will need to go there from his computer and then select the “Comments and Suggestions” subsection, in which he can write and send a message with his problem. After some time, support service specialists will send a response letter with information on how you can change your password to a new one on State Services.
This article covered as much as possible topics on how to change the password on State Services, how to obtain new login data and what criteria exist for restoring access. How to change the password on State Services by contacting the support service was also described above.
To avoid the hassle of losing your password, you should know how best to store your passwords.
Advice! You can always simply write down your password on paper and put it in a safe place, you can also save it in electronic form and store on a desktop computer or on any removable media (flash drive, disk, etc.).
In any case, specialists from the gosuslugi.ru resource will always help a citizen in a difficult situation and answer all questions regarding the storage and recovery of passwords.
The insurance number of an individual personal account does not change throughout a person’s life. Although the main purpose of using SNILS is to identify a citizen in the pension system of the Russian Federation, it has also begun to be used by other official institutions.
In particular, this unique code is used to confirm a person’s identity on the portal e-government. If problems arise with logging into the site, users can recover their password on Gosuslugi via SNILS.
Rules
Anyone can have difficulty logging into a website. Resetting the browser settings, losing the secret code, or breaking the hard drive where the data was stored often leads to blocking of the personal interface. Most online resources provide the ability to restore access to your personal account. The procedure does not take much time. Often all she needs is a phone.
Important! There are several ways to restore your account on the State Services portal. The user can choose the most convenient one based on personal preferences and available tools.
The client can strengthen the security of his personal account by installing additional barriers. However, tightening control sometimes adds problems to the owner, and not to the scammers. And messages: “I can’t log into State Services.” What to do?" — periodically contact the technical support service. In this article we will try to reveal all the nuances of the procedure for restoring access to a pension number.
Process Features:
- If you have forgotten the answer to your security question, you will not be able to recover your password online.
- When changing authorization data, you can do without a phone.
- Registration again will not solve the problem.
You can resume using your personal account on the portal in a couple of minutes. But in some cases, a personal visit to the certification center is mandatory.
Instructions on how to recover the secret code using SNILS
The service for restoring access to State Services is traditionally in the form of authorization. To access it, you need to click on the “Login” button on the main page. Another way is to click on the “Personal Account” link in the upper right corner of the window.
The e-government portal, like other sites, if you lose your password, offers to change the old code. It is not possible to restore the code value. Before changing information, you can try to remember already set password. The site does not limit the number of attempts. You can change your identification information at any time.
If all attempts are unsuccessful, then in the login form you should click on the “Forgot your password” link.
The government services website will open a service to restore access.
There are two options for changing identification data on the portal:
- by phone or email;
- according to SNILS.
Pay attention! By default, the Government Services portal opens a window for restoring access by phone or email. To go to the “according to SNILS” option, you need to click on the appropriate link at the bottom of the form.
In the window that opens, enter the insurance number of the owner’s individual personal account.
After clicking on the “Continue” button, the service will prompt you to select a client verification method:
- by telephone;
- by email.
If your mobile device is at hand, it is more convenient to choose the first option. Otherwise, the second one. Then move on to the next step. We will consider separately how to recover your login and password in “State Services”, depending on the chosen option.
By mobile number
When choosing the “via phone” method, the service will send an SMS message with an access code to the number associated with the account.
In the next window you need to enter the received numbers and come up with a new password. The verification code is valid for 5 minutes. After the specified time has passed, you will need to request access again.
The new password is entered twice so that the user avoids errors at the input stage. The cipher must correspond to the complexity level set by the system.
After filling in the fields, click the “Create” button. The new data will be linked to the profile. With their help, you can log in to the system immediately after changing your identification information. The site will automatically open an authorization form in which you must enter your login and updated secret code. SNILS or the user's phone number is indicated as the login.
By email
The user does not always have a number associated with their account. Therefore, it is useful to know how to recover your password on State Services if your phone number has changed. In this case, after indicating SNILS, you need to select the second option for gaining access - via email.
The site will send a message with an attached link to the address associated with the account to change the authorization data.
By clicking on the highlighted line in the letter, the user will be redirected to the password change service. Here you will need to indicate new code to log into your account, then repeat it.
The service will instantly change the information. You can log in to your Gosuslug personal account immediately after changing the secret code.
Other ways to change your site login information
You can change your identification code without using SNILS. To do this, by clicking on the “Forgot your password” link, you should immediately proceed to filling out the field in the window that opens.
You must indicate the phone number or email associated with your account. Then, depending on the selected option, change the password:
- in a new window after entering the verification code sent to the specified mobile number;
- after clicking on the link in the message sent to your email.
Login to your personal profile will be available using the new secret code and old login.
Password complexity requirements
In order to protect personal information, the state portal has tightened the rules for the use of identification information. Secret code To enter the site must contain:
- uppercase and lowercase Latin letters;
- Arabic numbers;
- punctuation marks.
The minimum length of the cipher is 8 characters. If at least one of the conditions is not met, you will not be able to proceed to filling out the next form field.
Healthy! The service contains a built-in generator that will independently create a password of the required level of complexity. The user can use the program and not rack his brains over creating a complex cipher. The resulting code must be copied and pasted into both fields. It should also be written down. It is very difficult to remember an arbitrary set of letters, numbers and symbols.
Additional account protection
If the user’s settings provide additional control over the change of identification data, before proceeding to the access restoration service, the client must answer a security question, given by the system. The question and answer are formulated by the account owner, and it is almost impossible for an outsider to solve the problem.
But, if the user is “too clever” and provides information that he himself may be mistaken about, no one will be able to help him. If you answer a question incorrectly, the remote service for restoring access to account will not be available. Calling the hotline with the question: “Why can’t I go to State Services?” is also useless.
Reference. You can change your profile settings only after visiting a certification center and confirming your identity. You need to come to the company office with a passport to prove that you are the owner of the account. You may also need a phone number or SNILS.
After verifying the user’s identity, the center’s staff will remove the security question from the profile settings and help restore access to “Government Services.”
Users can contact customer centers if other problems arise. For example, if there is a simultaneous lack of access to telephone and email, technical problems on the site, or unwillingness to deal with the difficulties that have arisen on their own.
Conclusion
The user comes up with the password for the State Services portal independently. However, if you do not use the resource for a long time or access the saved cache data, at some point you may encounter a problem forgotten password. In this case, there is no need to register on the portal again. It is enough to recover your password using a convenient method.
To recover your password for State Services, you must enter the authorization form, but instead of filling in the blank fields, click “Recover Password.”
They may be:
- E-mail;
- Mobile phone;
- SNILS.
Email and mobile phone are interchangeable logins, since one common column is allocated for entering this data. When restoring, you must specify one of these details. It does not matter whether the user accessed the portal in previous sessions via email or mobile phone.
After specifying your login, you must click “Continue”. If the settings have specified an additional security measure in the form security question, a box for entering your answer will appear. In other cases, the user immediately proceeds to the next step.
At the next stage, a code is sent to the specified email or mobile phone. It must be entered into the empty column that appears, as a result of which a block will appear for entering information about the new password.
Password recovery using SNILS
Recovery using SNILS largely repeats the actions of the previous recovery method. But after clicking on the “Recover Password” link, under the form you must select the “By SNILS” item. Next, the SNILS number is indicated and the system independently generates a verification code and opens a block for specifying new password information.
