Literally at every step, wherever you look, we are asked to just send an SMS to a short number, and in return they promise untold riches. Or, conversely, the phone notifies you of a received message from a number very similar to the bank’s service number, which informs you about account blocking, money transfer, or other transactions. With these or similar actions, scammers have literally taught us to doubt every message that comes from short number.
A similar situation occurred with Sberbank clients who filled the network with questions: “I received an SMS from number 9000, what is it?” This happened when, instead of the usual number 900, messages began to be sent from number 9000.
Who sends SMS from number 9000
Absolutely all numbers by which contact with bank representatives is possible are in the public domain. For example, on the official website this information is located in the “Contacts” section. To be fair, it is worth noting that number 9000 was included there relatively recently. The fact is that previously this number was internal and was used for corporate communications, but a little over a year ago it began to be used to collect statistical information. Most often, SMS from number 9000 contain a request to evaluate the quality of services provided or to answer whether you would recommend Sberbank to your acquaintances and friends.
Contact with the bank
Are you receiving an SMS from number 9000? There is no reason to worry! From number 9000 an SMS came from Sberbank of Russia and only from it. In addition, in some cases, mailing is possible from numbers 9001, 8632, 6470 or with the signature SBERBANK. Confirmation of information is on the official website.
It is not necessary to answer. However, remember that customer surveys are not just for show. Each response will be taken into account, and depending on the overall assessment of the service, improvements will be made to the quality of service.
Messages from Sberbank of Russia will never contain the following information:
- request to go to the client’s personal account;
- a form for submitting any personal data;
- requirement to update client information;
- requesting a password to confirm financial transactions;
- please install unknown application;
In addition, the person who called and introduced himself as a bank representative will not ask questions to verify the client’s identity, request passport data, bank account number, card expiration date and CVV code.
You cannot call the short number 9000. It is only used to receive calls.
There are two numbers to contact support. One is free and 24/7, designed for communication within the country. The second is used to receive calls from clients located outside the country. In this case, calls are paid and are charged according to local rates. mobile operator.
What does the message from number 9000 contain?
To eliminate the situation when the phone notifies you of a new message, you look at the screen and the thought flashes in your head: “I received an SMS from number 9000, what is this?” Here are the requirements that a message directly from Sberbank must meet:
- Addressing the client by name, and in some cases, patronymic.
- The last 4 digits of the client's bank account may be included.
- The text encourages you to evaluate the quality of services, express preferences, wishes and comments about the work of the bank.
- The message does not contain links, since the latter are sent only to client's email, registered in the bank's system.
In all other cases, if an SMS arrives from number 9000, but does not comply with the above rules, we can assume that the message was sent by a scammer.
Cost of participation in the survey
Answering 9000 has a cost based on your calling plan.
However, a message to a number disguised as a Sberbank contact can cost a round sum, which is instantly debited from the account in favor of the scammers. Therefore, before sending an SMS, you should make sure that the number is actually listed in the bank’s contact list.
How to spot a dangerous message
If you receive SMS from Sberbank from number 9000, there should be no reason to panic. In other cases, if doubts arise regarding the reliability of the phone number, you should first check its relevance on the official website and in the client’s personal account.
You need to understand that if the bank has all necessary information to carry out financial transactions on your account, then the attackers do not have this data and will try in every possible way to get it.
- recommendations to install an unknown application on your phone or a program on your computer;
- request for login and password from the user’s personal account;
- request for card number, expiration date, CVV code, card PIN code;
- an empty form for filling out and sending any personal data.
To avoid becoming a victim of scammers, you just need to identify a dangerous message in time and delete it. In addition, it is recommended to inform the support service of your mobile operator telephone number, from which the fraudulent message was sent.
What to do if you become a victim of attackers
If, through negligence, you nevertheless sent scammers some information about yourself, information about bank accounts, or remittance, you need to follow these steps:
- contact the bank's support service and block the account, information about which has fallen into the wrong hands;
- contact the operator's support service mobile communications, according to the number of which the transfer was made;
- report the criminal act to the police.
You must understand if the message complies with all the rules presented above, and an SMS comes from the number 9000, that it is safe. In other cases, it is better to contact the bank’s support service and find out about the mailing.
Mobile banking from Sberbank is a special service that allows clients to track all actions performed on their card. Information about changes in card data is sent to the card attached to it. mobile number. In this case, a Sberbank client connected to the SMS service receives a message from number 900, which indicates the name of the operation, last digits cards, amount, time and other data. The information contained in the SMS depends on the operation itself.
However, clients’ mobile numbers may receive a message from number 9000, in which Sberbank asks to evaluate the quality of service or to clarify whether the client is ready to recommend Sberbank to other people. Is it worth answering? Who owns this number? It is not surprising that clients ask such questions, because becoming a victim of scammers in modern world quite simple. We will answer all questions in order.
Number 9000: Sberbank or not?
When you receive a message from number 9000 on your phone, do not be alarmed and think that they are scammers. Sberbank actually uses the 9000 number to receive the information it needs from clients.
You can verify this yourself. To do this, go to home page Sberbank website and at the top of the page click on the contact number (900 or +79455005550). On the page that opens you will see a list of all contact numbers for communication, as well as number 9000.
In what cases does Sberbank send messages from number 9000?
Sberbank sends messages from number 9000 for two main reasons:
- Checking the quality of service.
- Confirmation of changes in the client’s personal data.
Let's look at each reason in more detail.
Checking the quality of service by Sberbank from number 9000
Sberbank cares about the quality of the services provided, so it regularly asks for the opinions of its clients about the work of bank employees and branches. Using the 9000 number, Sberbank conducts surveys to find out whether the client is satisfied with the quality of the services provided and whether he is ready to recommend the bank to anyone else. Similar surveys are also conducted after the bank contacts the bank at the branch itself. However, to check the opinion more Sberbank conducts similar surveys of clients via SMS. It has approximately the following content: “Addressing a Sberbank client by name and patronymic,” taking into account your experience of interaction with Sberbank, please rate whether you would recommend the bank to your friends and acquaintances.” After these words, please rate the employees’ work on a ten-point scale and send your rating in a reply SMS. Is it worth answering such a request? Only the Sberbank client himself can answer this question.
Reply to this message from Sberbank will cost the client money. The cost is calculated based on tariff plan the operator whose number the client uses. Please note that you should reply to the message from the number to which it came. Otherwise, your vote will not be counted.
Why does Sberbank need to know the opinions of clients through the 9000 number and will it really affect the work of the bank?
Let's say the cost of a response message does not bother the client. This raises a question. Will the grade you submit actually make a difference? Is it possible that the voice of one person can change something in the work of the department? Maybe next time the bank employees will be more polite to you?
In order to answer this question, let's look at how quality of service is checked.
Specialists measure two main indicators:
- NPS (index of willingness to recommend the bank);
- CSI (channel-specific service satisfaction index);
The NPS index at Sberbank is calculated directly from the scores received from clients. As a result, specialists can accurately say what percentage of clients are satisfied with the level of service provided by the work and what percentage are not. Moreover, when measuring this index, experts can clarify some other details. For example, age category or the reason why clients are satisfied with the work of the bank. As a rule, specialists are able to obtain such information through telephone interviews. If we're talking about about messages from number 9000, the percentage of satisfied and dissatisfied customers is calculated here. For example, at the end of 2016 it turned out that 58% of respondents were satisfied with the work of Sberbank. Not only the percentages themselves matter, but also the dynamics.
As we see, the figure is growing every year.
The CSI index helps specialists understand how much a client liked the service in a particular branch.
As we can see, this indicator (like NPS) has only increased over time.
Based on NPS and CSI indicators, specialists evaluate customer loyalty and draw appropriate conclusions, on the basis of which decisions are made to improve the quality of service, optimize any processes, etc.
Thus, the activities of the bank or its branch can be influenced by the assessments of only a certain group of people. If a Sberbank client is faced with a negative attitude towards himself, violations and other problems, it is advisable to submit a corresponding application to a Sberbank branch. You can also do this by calling a toll-free contact number.
Sberbank number 9000. Confirmation of changes in the client’s personal data
When receiving a debit or credit card, Sberbank (like other banks) enters into an agreement with the client, which specifies his personal data. All this information is stored in a special bank database. If any client data changes (registration address, last name, etc.), the bank asks to notify of the change personal information any in an accessible way. For example, when changing your last name, it is recommended to contact a bank branch and write an application to change your personal data. Immediately after this, a change request is received and the data is updated. However, between these two steps there may be another one. We are talking about confirmation of changes in the client’s personal data. To obtain this consent, the number 9000 is used. A message is received on the phone of the Sberbank client asking him to confirm his desire.
Please note that the message must indicate your first and middle name. The message itself arrives only after your application to change the data.
Sberbank number 9000. How to avoid becoming a victim of scammers
Despite this seemingly simple check of service quality, some clients may still become victims of fraud. Both new clients who have only recently started using the services of Sberbank and have not had time to familiarize themselves with all the intricacies of the work of this bank, as well as regular clients, fall into the risk zone. The latter may get used to the checks and not notice the intruders. How to protect yourself from scammers and not become their victim?
- Pay attention to the number from which the message came. Have some numbers been replaced with letters? Maybe instead of the number “0” the letter “o” is indicated and the number itself looks like “900o”? The number from Sberbank contains only numbers and original number should look exactly like this: “9000”.
- Pay close attention to the nature of the message. As a rule, scammers report that a card has been blocked or funds have been transferred. The purpose of such messages is to encourage the client to take action (for example, call back and provide some card information). Fraudsters may also pose as a bank employee and ask to send Sberbank client data, asking him to transfer funds to a specified account or e-wallet. Also, attackers, by deception, can ask the client to connect mobile bank to another number, after which money will be debited from the attached card.
Sberbank number 9000. The difference between scammers and Sberbank
- Messages about surveys are sent from number 900. Sberbank does not use contact numbers 88005555550 and +74955005550 for SMS surveys. These numbers are for incoming calls only.
- Sberbank does not send forms for filling out data. Do not communicate or send card information under any circumstances. Sberbank already knows all the necessary data on your card and does not ask you to provide its number, secret word or other information about the card.
- The message from Sberbank contains links only to the official application or to the Sberbank website. Do not under any circumstances follow links to unofficial or other applications and sites. This way, scammers have every chance of getting your username and password to log in. Personal Account Sberbank Online or card information.
- Sberbank addresses clients by their first name and patronymic (the last digits of the card number can also be used). If the message states “Dear Client”, “Client”, etc., check whether Sberbank actually conducts this check. This can be done by calling hotline. The operator must keep information about such surveys.
- Messages from Sberbank cannot contain requests to transfer money to a particular account or wallet. Only scammers act this way.
Sberbank number 9000. What to do if you become a victim of scammers?
- If you realize that you have transferred funds to scammers, call the contact center and ask to immediately block your debit or credit card. Inform the operator that the data was provided to scammers. You can also apply to block your card at the branch.
- If you know to which operator the funds were transferred, call the contact number of this operator and report the violation.
- A fraud report can also be filed at the police station. To do this, you need to provide employees with data confirming the fact of fraud (screenshots of correspondence, recordings of telephone conversations, etc.).
Number 9000 is assigned to Sberbank. If you receive a message from him, do not be surprised. So bank specialists want to know your opinion about the work of the employees of the branch or the entire bank. However, before responding to such a message, make sure that the message came from him. To do this, carefully check the contents of the message and the number from which it came. If you become a victim of fraud, report the incident to Sberbank employees or the police. If you transferred funds to a scammer number, notify your mobile operator.
