MTS support service operates around the clock, accepting calls from subscribers. You can dial here using three telephone numbers– for network clients, for calls from numbers of other operators, for calls from international roaming. To call the MTS operator, use our instructions for quick dialing.
How to call an operator from an MTS mobile phone
First, you need to remember that it is impossible to contact the operator’s specialists without an answering machine. There are no phones on the network that allow you to call directly. It is also impossible to order call back– this functionality is not implemented. For everything else there is free short number 0890, open 24 hours a day.
Number help desk MTS 0890 is multi-channel. Call center specialists process dozens of simultaneously incoming calls. The wait time for a consultant during peak hours is 10-15 minutes, sometimes longer. During free hours, a connection to a live operator is established in 1-2 minutes. The queue is formed automatically and cannot be influenced. Calls to the MTS operator number 0890 are free.
There is an opinion that priority in dialing is given to subscribers with the highest subscription fee. According to the same version, subscribers using tariffs without a monthly fee are moved to the end of the queue.
How to call from any mobile or landline
To call MTS from another operator, you should dial single number 8-800-250-0890.
It is available from both cell phones and landlines - from mobile phones for free, from landlines too, as well as to any numbers in the 8800 standard. Dial the number, go through the voice menu, wait for a connection with a live consultant and ask him the question you are interested in.
There is a small life hack - if the MTS 0890 phone does not connect to specialists, call 8-800-250-0890 from another phone (Beeline, MegaFon, Tele2, Tinkoff). A similar scheme is used on Beeline - clients of this network dial to hotline from numbers of other operators (as well as from landline phones).
Number for corporate clients and legal entities
The help desk for individuals is not suitable for solving problems of corporate clients. A separate hotline has been created for them at 8-800-250-0990. She works with individual entrepreneurs and legal entities. Do not use this number if you are an individual - only corporate clients are consulted here.
How to call an MTS operator in Crimea
Crimean MTS subscribers are served by the Krasnodar Territory hotline. Call 0890, go through the voice menu, wait to be connected to a help desk specialist. From landline phones, use the number 8-800-250-0890.
Call while roaming
To talk to an MTS specialist from international roaming, call +7-495-766-01-66. Dial the number in exactly this format – without the eight and using “+7”. The system will connect the subscriber with the consultant as quickly as possible. Calls from MTS numbers are free.
How to quickly call a “live” operator
The MTS 0890 telephone number is the same for all subscribers who are individuals. And all callers are forced to wait their turn. You won't be able to get past the voice menu - there are no workarounds or direct phone numbers.
To connect with MTS specialists as quickly as possible, call in the late morning and afternoon or late in the evening. During peak hours (morning, lunch, evening) the hotline is busy, the waiting time for an answer reaches 15-20 minutes. If the problem is urgent, go to the nearest service office.
Combinations for connecting to a “live” operator
All MTS subscribers can call the operator from their mobile phone by dialing the short number 08460 or 0890. Both phones work in Russia.
An online call to technical support is free.
To contact the MTS operator:
- you should listen to the voice menu;
- according to the prompts, press 2 first at the right moment;
- then 0;
- After these manipulations, you will be switched to the direct number of a “live” MTS help desk operator.
Other ways to contact MTS technical support
Another way to contact MTS hotline specialists is via chat on the website or in your personal account. Log in and ask your question. The answer will arrive in your personal account or chat within a few minutes. You can also use the mobile application. The feedback form on the MTS website is closed.
It’s easy to call MTS - use numbers 0890 and 8-800-250-0890 for this and forget about calls without an answering machine. Call at the times indicated above to avoid long waits. And some tasks are most conveniently solved through your personal account - here you can take details, change the tariff, disable paid options, deal with subscriptions once and for all.
The use of mobile communications has long been an everyday activity. Even children can now call, send a message, or access the Internet from their phones. But sometimes questions arise that users cannot find answers to. In this case, you need the help of an MTS specialist.
Certainly, huge amount questions and answers are on the website. If you look hard enough, you can often solve the problem yourself. But sometimes it is necessary for your question to be answered not by a robot, but by a real, live interlocutor. What to do in this case?
Methods of communication with the MTS operator
It would seem that a completely obvious solution to the question “how to call the MTS operator” is to dial the number 0890 and wait for the connection. But reviews from people who tried to call the MTS office show that this is not always easy to do. Their experience shows that if you want to communicate with a live interlocutor, you don’t even have to look in the direction of the short number. You need a "long" number federal format. There, a living person will answer you 100%, and you won’t have to wait long.
Just don’t try to call there from an MTS number, use any other number, there are many sources claiming that it’s easier to get through using this method. Here is a simple dialing algorithm:
- We dial the number 8-800-250-08-90, the phone can be any other than MTS.
- We wait a little while a pleasant sound is heard in the speaker of your device. female voice. You don't have to listen to it, just press 1, then 0.
- Do you want to evaluate the operator's performance? If you want to spend even more time, then press 1, if you need to solve the issue faster, press 0.
- At this stage, nothing else depends on you; you just need to wait for the operator to answer.
If for some reason you cannot call from another SIM card mobile operator, you will have to call through the MTS short number
We call the MTS operator using a short number.
A large number of people leaving reviews on the Internet agree that it is very difficult to reach a live operator using a short number. Sometimes it’s almost impossible to do this, but if you don’t have the opportunity to use another method, you can try.
How to call an MTS operator using a short number? To do this you need to do these simple steps:
- Enter the key combination 0890 on your device.
- Next, press 5 and 0 successively.
- You can put the phone near you, turn on the speakerphone, and go about your business, for example, drink a cup of tea. Sometimes the wait reaches 20-30 minutes or more. But perhaps you will be lucky and get through earlier.
How to call the MTS operator from a landline phone?
Sometimes it is not possible to find another person's mobile phone mobile operator. How to call the MTS operator in this case? This is not scary, since you can get through by phone using a regular landline phone. The method is the same as described earlier, with the number 8-800-250-08-90.
If you need to call the support service while traveling abroad, then you need to use the number +7-495-766-0166. Just be sure to dial the number using the +7 prefix. Such calls will cost significantly more as they occur while roaming.
What to do if you can’t get through to the MTS operator?
What to do if you can’t reach an MTS employee using any of the methods described above? There are several options. All of them are less convenient, take more time and require some effort. Here are other ways to get in touch with MTS representatives:
- On the official website of MTS www.mts.ru there is a feedback form with which you can leave a request. Through it you can provide your contact information and briefly outline the essence of the issue. Some time after you submit your request, you will be contacted.
- Not all questions require specialist help. For example: you can get call details, find out your account balance, find out details about your tariff plan and much more in your personal account at https://login.mts.ru. Sometimes this can be even more convenient than calling customer support.
- If all the described methods cannot solve your problem, and the call center cannot be reached, you can simply go to the nearest customer service center and resolve all your issues there. Face to face, communicating with a specialist.
When you try to call an MTS operator, you understand that the company has provided all the options to limit as much as possible the possibility of a “live” conversation between the client and the operator. Many issues can be resolved by visiting the MTS website or receiving information from an auto-informer. Sometimes you find yourself in a situation where you need to call the MTS operator number and only a living person can understand the problem, but a robot cannot do this. This is where the need to communicate “live” arises.
How to call a “live” MTS operator
If you have already tried to contact the MTS operator, you may have come to the disappointing conclusion that this is not easy to do. However, there are options to call the hotline and talk to a support representative, although you will have to be patient and wait for a connection:
- Call one of the short numbers.
- Listen to the company's news and offers and wait for the voice menu to start. You don’t have to wait for the autoinformer to announce the entire menu, but immediately press the key 2 , then 0 .
- Now you will be asked to rate the quality of service. You can agree or refuse by pressing the appropriate keys - 0 or 1 which one doesn't matter.
- After these steps, the autoinformer will inform you that an operator will answer you soon and all conversations will be recorded. All you have to do is wait for the connection.
- Call toll free number 8-800-250-0890 from any mobile operator ( not MTS) or from a landline phone.
- Wait for the voice menu to start and press the key 1 , then 0 .
- Agree or refuse to evaluate the operator’s work by pressing the appropriate key.
- Wait to connect with a specialist. Typically the wait on line is 10-20 minutes.
"Call on official phone operator for MTS subscribers" If you are a client of the company in Russia, Uzbekistan or Belarus, you can call two toll-free numbers 08460 or 0890.
To connect to a support representative, wait for the voice menu and press button 2, after 0. You will be connected to an operator, but you will have to wait a while. But if you really need it, be patient.
If you try to call the MTS operator, you will very soon discover that the company has done everything possible to avoid “live” communication with its subscribers. Apparently, they believe that MTS clients can solve all problems with the help of an autoinformer or on the official website mts.ru.
How to call a “live” operator from a mobile MTS?
All subscribers of the MTS operator are well aware of the free short number 0890 . Everyone is also well aware of how difficult it is to reach a live person on it: the waiting time on the line can be 30-40 minutes or even more.
But few people know that the operator has two more free short numbers for connecting to the customer support center. This 08460 And 0605 .
You may have already come across the number 08460 when you pressed the help button in mobile application. And you probably had doubts: “is this a paid number?” We hasten to dispel them: call the MTS operator using a short number 08460 it's completely free.
Number 0605 The operator does not advertise at all. Moreover, the official website says that it only works for VIP clients. But in fact, absolutely all subscribers can call the support service on this phone number for free.
Regardless of which of the listed numbers you call the operator, you will first have to listen to the autoinformer. Good news The problem is that the voice menu for all three customer service phones is the same. Therefore, to connect to a “live” operator you need to follow one algorithm:
How to call the MTS hotline from other phones
It has been noticed that if you call the operator at “8-800...” from any other phone, be it Megafon, Beeline or a landline number, the connection to a “live” specialist is much faster. But if you try to call this phone from mobile MTS, then you will hear that this number not serviced. So this option for communicating with support is only suitable if you have a SIM card from another operator.
Instructions:
Please note:
You can only reach the operator at 0890, 08460 and 0605 using an MTS SIM card. For calls from phones of all other providers, the number is 8-800-250-0890.
MTS operator number for corporate clients
If you are the owner corporate number MTS, then to contact the support service, call federal number 8-800-250-0990 .
How to contact the MTS operator in roaming?
IN national roaming, that is, when traveling around Russia, you can call the customer assistance service on the same numbers as in home region — 0890 or 8-800-250-0890 . See above for how to reach a live specialist using these numbers.
For subscribers located abroad (in international roaming) hotline number is working +7-495-766-0166 . If you call from an MTS SIM card, the call is free. Please note that this number must be dialed in international format - via +7 .
How to call an MTS operator from Crimea?
Since Crimea is a subject of the Russian Federation, the same numbers are valid on its territory as throughout Russia. It doesn’t matter whether you purchased a SIM card on the peninsula or came here from another city in the Russian Federation. To contact a call center specialist, dial 0890 or 8-800-250-0890 . The call will be free.
If you find yourself in Crimea with a Ukrainian MTS SIM card, then you are in international roaming. To call your operator - MTS of Ukraine, you need to call +38-050-508-1111 or to a short number 111 . Calls to both numbers are paid.
