Apple device users sometimes encounter problems when downloading, installing, or updating applications via App Store. There are ways to get rid of errors that appear.
Problems with the App Store
While using the official game store and Apps Store the following problems may occur:
- the program is updated, installed or downloaded endlessly;
- the process is interrupted before reaching completion.
The causes of such problems may be:
- Internet connection problems;
- unstable operation of App Store servers;
- shortage free space;
- occurrence of conflicts in the system.
Ways to solve problems
If you encounter the problems described above, you can get rid of them yourself by doing one by one: instructions below. The most radical options will be offered at the end of the list, so try all the other methods first.
Memory test
First of all, you should make sure that you have free space on your device.
If the amount of free space is approaching zero, figure out how to clear the device memory.
Checking your Internet connection
Open other applications and check if they work stably. For example, test the Internet in a browser. If you realize that your network connection is not working correctly, resolve the issue. First of all, disconnect your device from the network and reconnect to the Internet. If this does not help, contact technical support your mobile operator.
Reconnecting to the Internet Activating Airplane Mode
You can try rebooting the SIM card. To do this, activate airplane mode for about 20 seconds, and then turn it off again. If your SIM card has a PIN code, you will have to enter it. After deactivating Airplane mode, connect to the Internet and try again in the App Store.
Turn on and then turn off airplane mode Stopping the process
If you download an application or an update for it, an icon will appear in the device menu notifying you that the process is not completed. Click on it to pause the procedure. Wait a minute and tap the icon again to continue the process.
We pause the process, and then continue again Log in to the App Store and start downloading some other application. It will queue up. Perhaps this will encourage the store to finish installing the first application.
Let's start installing the second application Redesignating the task and reinstalling
Abort the process completely and start again. If possible, then delete the application that is not updating, and then download it again, this way you will get latest version remote application.
Delete the application and download again Press and hold the Home and Power buttons for a few seconds until the screen prompts you to restart your device. Move the slider to the right and wait for the restart to complete. Once your device is fully turned on, try the App Store again.
Reboot the device Account reset
Performing synchronization
Firmware update
Problems with the store may be caused by outdated version IOS. To get the latest version operating system, being in the main settings, click on the “Software Update” section. After this, the system will automatically find available updates and offer to install them, agree and complete the process.
Updating the iOS version Device recovery
The cause of problems in the App Store may lie in system errors. To get rid of them, you must first enter recovery mode, and if this does not help, then restore from a backup:
Reset the device
You can also restore your device if you roll it back to factory settings. To do this, you need to go to the device settings, go to the “General” section, select the “Reset” subsection. First, reset your network settings. Perhaps this will restore the Internet, and you won’t have to reset the rest of your data. If resetting the network does not help, perform a factory reset. The programs and information on the device will be retained, and the settings will be reset to default values.
We reset the network and device settings one by one Video: what to do if the App Store is not working correctly
What to do if nothing helps
If none of the methods helped get rid of the problem, then there is only one thing left to do - reset the content and settings. In this case, you will lose all data and programs installed on the device, so copy them to a safe place in advance. After all necessary information will be saved, go to the device settings, to the “Basic” section, to the “Reset” subsection and in it select the “Reset content and settings” function. Once the reset is complete, you will receive a clean device in the same condition that the store gave it to you, which means that the App Store will work correctly.
Resetting the content and settings of the device How to prevent similar problems in the future
To prevent such errors from occurring in the future, do not load your device with unnecessary games and programs. Try not to clutter up your memory, and don’t forget to update your backup stored in iCloud or iTunes so that you can roll back the system to a stable working state at any time.
The process of updating, installing or downloading applications from the App Store sometimes has problems. To get rid of errors, it is recommended to check your Internet connection, IOS version, and availability of free memory. After this, restart the process, reboot the device, or restore and roll back the system to factory settings.
The iOS operating system is characterized by high performance, stability and reliability. But, despite all these qualities, she also has problems, because the more difficult it becomes mobile platform, the higher the likelihood of errors occurring.
Sometimes iPhone and iPad users, when trying to download an application or update from the App Store, encounter a freezing problem: the download suddenly stops, and the app icon stops showing signs of life. The failure occurs in iOS environment 7, although it also occurs on earlier versions of the software. There are several ways to combat this problem.
1. Check for Internet access
The reason for the loading freeze can be the most trivial - lack of Internet connection. Make sure your device has Internet access by opening any web page in mobile Safari. If everything is fine with the Internet, we move on.
2. Click on the icon
Often, users accidentally touch the icon during loading, which causes the process to stop. Tap the app icon to resume downloading.
3. Restart your iPhone or iPad
If the previous methods do not help, force a reboot of your gadget, which will reset temporary data. To do Hard Reset, you need to simultaneously press and hold the top “Power” button and the “Home” button. You need to hold them together until the Apple logo appears on the display.
4. Uninstall and redownload the application
To remove an application that freezes during installation, hold down the icon for a few seconds. After it goes into move/delete mode, click the cross in the upper left corner of the icon. Reinstalling the app from the App Store may resolve the issue.
5. Download any other application
6. Log out of your account and reboot your gadget
To finish what you started, that is, to complete downloading a game, application or update, you should exit from under account in the menu " iTunes Store, App Store" operating system settings. After this, you need to restart your iOS device and log in again with your account. Now clicking on the icon of the waiting application will restart the download process.
7. Sync your data with iTunes
To avoid the problem with downloading the application, you can uninstall it from mobile device, and then download via iTunes on your computer. Thus, using regular synchronization, you will transfer the program to your iPhone or iPad.
8. Wait
Sometimes the problem is caused by temporary problems with the Apple server. In this case, none of the above methods will help. Just wait a while and the problem will resolve itself.
Have you seen an interesting application or game in AppStore, and now you want to install it on your iPhone or iPad? This is quite easy for anyone, even someone inexperienced in handling technology. But what to do if the download itself is simply frozen on the icon and does not move? This happens quite often, even in our experience it was repeated 3-5 times, especially if one application is loaded on several devices at once under the control of one Apple account ID. In addition, the cause of the problem may be backup, which you recently restored. However, the circumstances of the problem that have arisen are, in fact, not as important as the problem itself. In this article we will tell you how you can deal with it quickly and without nerves in order to successfully download the desired application or game.
- Make sure your Internet connection is active
First of all, before you start solving the problem of the icon freezing during loading, you need to make sure that your Internet connection is OK. at the moment actively. Otherwise, the reason will be extremely clear and simple. You can check it very easily by launching any web page in your browser.
Most often, it happens that the user overlooked or did not notice that the Internet connection with Wi-Fi or GSM was turned off. If this is not the reason, feel free to move on to the next point.
- Try clicking on the icon of an application that has stopped downloading
Another common problem is spontaneous stopping of the process. app downloads. To solve it experimentally, a very effective way– you just need to click on the icon itself and wait a few seconds. In this case, the reason may be that you or someone else accidentally paused the download. One click on the icon will restart the download process.
- Reboot your device
Advanced Users devicesApple know that most pressing problems with iPhone or iPad can be resolved with a single reboot (in some cases, an emergency reboot). There is a normal and a forced reboot. In your case, you will need the second option, which is done as follows: press simultaneously Home buttons and Power for 3-5 seconds, after which a white Apple logo will appear on the black screen. Only after rebooting the device, check whether the download continued or not.
Most often, this method is the most effective, but even if it doesn’t help, move on to the more radical point No. 4.
- Delete the application and download it again
If the three methods listed above do not help you, try simply deleting the application from your device and installing it again immediately. Anyone who has used at least a little should probably know the removal procedure. gadgetsApple: you need to hold down one of the icons on the desktop for 2-3 seconds, after which they will shake and a cross will appear on the corner of each. To delete unnecessary application, click on the cross in the upper right corner and confirm your intentions by clicking “Yes”.
- Check if this problem exists on other applications
The fifth method is by no means as straightforward and effective as the others, but you shouldn’t give it up either. It consists of simply downloading any other program from AppStore and subsequent verification of the problematic application. If even after this it has stood still and is still standing without any progress, it is worth moving on to much more radical and complex measures.
- Sign out of your Apple ID account
Frankly speaking, it is quite rare for people to get to this point, having resolved all their issues more in simple ways. However, if you still had to reach it and the problem requires a completely different solution, try to get out of your accountAppleID, then log in again or log in with a different login. Don't know how to do this? In that case, follow step by step:
First you need to go to Device Settings and find the item there iTunes Store, App Store; Next, you will see your login at the top as email; When you click on it, you will see the “Exit” button - we need to use it.
- Sync your device with iTunes
Many experienced users prefer to keep up with the times, synchronizing their Apple devices through cloud storageiCloud. True, the well-known multimedia “harvester” iTunes has not gone away; it still remains the most effective means of interacting with the system and all data on a device running the iOS operating system. The synchronization procedure with iTunes is extremely simple: connect your iPhone or iPad to your computer using a USB port and wait for the “Synchronization” sign at the top of the program window.
In the rarest cases, the cause of the problem described above (the loading of an application freezes) lies in Apple itself, namely, in the servers of the Cupertino corporation. It happens even less often that while downloading the application you need in AppStore There's a new update coming out for it. Based on this, even all seven of the listed methods may become useless. It's better to just wait a while and the problem will solve itself. If you are tired of seeing the hated icon, put it on the farthest desktop in one of the folders, and it will never catch your eye again.
Many iOS users have had this problem: app won't load from App Store. And few people know that there are several ways to “stir up” a stuck download. Today we will tell you which ones.
So the app won't load. It looks very recognizable - after pressing the “ Download“An icon of the future application appears on the desktop without the image itself and a dull color. And the slider, which usually demonstrates the process of downloading and installing software, remains motionless or does not even appear at all.
So, in such situations, you should perform several actions:
- Check the stability of your Internet connection. Maybe during the process you didn’t notice how your device disconnected from WiFi or turned off Internet access altogether.
- Put the program download on pause, simply by tapping on the application icon on the desktop. Then unpause. This may help solve your problem.
- There is an even more radical solution - delete the application, and then download it again from the Apple store. To do this, hold your finger on the problematic application and wait for the cross icon to appear in the upper left corner of the icon. Click on it and the application will be removed.
- Re-login to Apple ID. You can do this from “Settings”: go to the program, find the item “ iTunes and App Store”, tap on it. After that, click on your Apple ID and sign out of your account. After that, log in again in the same way.
- Restart your iPhone or iPad. After a slight “shake”, your device can resume normal operation without glitches.
- Reset your device, maybe even to factory settings. About how to do this.
- Start downloading the second application in parallel. Two identical tasks can revive your iDevice.
Here are 8 ways you can solve the problem with downloading an application on your iPhone or iPad. Let us immediately note that the problem may also be in the device’s memory, but iOS should report this when you try to load an application in excess of the available memory. In this case, the usual cleaning of the device in “Photos” and “Music”, as well as other “large-sized” applications, will help.
In this article we will tell you how to solve the problem with downloading applications if it is frozen.
Navigation
Operating system iOS characterized high speed of action, as well as stable and reliable operation. But even she has problems, since the higher functionality, the more in some cases users, when trying to download a program, suddenly encounter stops, and the Apple icon stops responding somehow. This problem mainly affects gadgets up to iOS 7. There are several options to solve the problem.
Check if your internet is working
The reason for the sudden stop of downloading may be a lack of Internet connection. See that it definitely works. To do this, you can load some website into Safari. If everything works, then try other options.
Click on the icon
Often people simply accidentally click on the icon when loading, causing the process to slow down. Click on the application icon to resume downloading.
Reboot
If the above methods do not help, then perform a forced reboot, which will reset all temporary data. To perform a full reset to factory settings, simultaneously hold down the power button and Home button. Hold them together until the Apple logo appears on the display.
Uninstall and download the app again
To remove an application that is stuck during installation, click on the icon and hold it for a couple of seconds. When the move or delete mode starts, click on the cross in the top left. Try installing the application again, as a rule, this helps solve the problem.
Download another app
When you start downloading the previous .
Log out of your App Store profile and reboot
In order to complete the operation, exit the iTunes Store and App Store through system settings. Next, restart the device and log in again. Now click on the application icon that is in “waiting” and the download process will restart.
Sync with iTunes
To avoid problems downloading applications, remove it from your phone and download it via iTunes on your PC. Next, perform synchronization, and the application will appear on the desktop.
Try to wait
If none of the above methods does not help, then try to wait. Sometimes Apple servers experience temporary problems or undergo technical work. In this case, the problem will be solved on its own.
Video: What to do if your iPhone or iPad freezes?
