Today, the majority of residents of our country use a variety of communication services. Without Internet access, interactive television, landline and mobile communications It’s already difficult to imagine work or leisure. In most cases, these services are provided on an advance payment basis.
Situations are different, and sometimes you may not have time to top up your account or technical feasibility. In this case, the “Promised Payment” service will come in handy for Rostelecom subscribers. Rostelecom is one of the universal operators in Russia. Millions of customers use the services of this company.
Who can use the service?
How to make a “Promised payment” (Rostelecom)? First, let's look at who the service is available to.
“Promised payment” (Rostelecom) is available to all subscribers of the company who have been using prepaid services for more than 3 months. However, there is one more limitation. Having a positive balance of more than 20 rubles will not allow you to take " Trust payment".
Important! Organizations and others legal entities service promised or may not be available.
"Promised payment" for mobile subscribers
The temporary balance replenishment service is especially relevant for mobile subscribers. You may need to call urgently, and your account may not have enough own funds, and the nearest ATM or terminal is quite far away.
Let's look at how to take the "Promised Payment" (Rostelecom) to subscribers cellular communication:
- via USSD command;
- using your personal account.
The easiest way to activate the "Promised Payment" service is to send special team. To do this, enter *122*1# on your phone and press the call button. Within a few seconds, Rostelecom will activate the “Promised Payment”, and the number will be replenished with 100 rubles.
Another option is to use your "Personal Account". After registering and joining, the “Promised Payment” (Rostelecom) service can be activated in the “Payment” section.
"Promised payment" for Internet and IP-TV subscribers
Rostelecom has recently been most actively promoting Internet and interactive television services on the market. Sometimes their users forget to pay the bill on time and access to the network or channels is suspended. In this case, to resume the service, you need to top up your account or activate the “Promised payment” option. The most convenient way to connect the option is through the “Personal Account”.
It is worth remembering that activation of the “Promised Payment” service (Rostelecom) for Internet and TV subscribers is only available with a negative balance. If there are funds in the account, then the option will not work.
Let's look at how to activate the "Promised Payment" (Rostelecom), and in this case, using the "Personal Account":
- go through the registration procedure on the site;
- log in to your “Personal Account”;
- activate "Promised payment" in the "Payment" section.
The registration procedure is quite simple and consists of filling out a small form on the operator’s website. In it, the client needs to indicate his personal data (full name, telephone number), e-mail, and also select a convenient login and password for easy access to service management in the future.
After registration, you need to log in to your “Personal Account” and connect the available services, following the system prompts. After the services are added to the “Personal Account”, the subscriber will have the opportunity to view information on them, a set of options and tariff plan and also make payments.
Activation of the "Promised payment" service is carried out in the "Payment" section. To do this, you need to select a payment method, indicate which service the “Promised Payment” is connected to, and its amount.
Terms of service
Despite the fact that “Promised Payment” is available to most of the company’s subscribers, there are some requirements that must be met to activate the service; let’s consider the main ones:
- The service contract must be concluded more than 4 months ago. Subscribers who connected a number, Internet, etc. from Rostelecom less than 120 days ago will not be able to use the “Promised Payment”.
- No blocking. If a subscriber has used voluntary blocking of Internet access or phone number over the past 3 months, the company will refuse to activate the service by notifying him about it.
- Negative balance. Internet and TV users can activate the “Promised Payment” only if their account balance is minus; for cellular subscribers it is permissible to have a small amount on their balance, not exceeding 20 rubles.
- No debt. If subscriber accounts have a negative balance long time, then it will be impossible to activate the “Promised Payment” service.
How to pay off debt?
After activating the service, subscribers must replenish their account with the amount of the “Promised Payment” within 5 days. If this is not done, then in the future the company may refuse the “Promised Payment”.
Important! This is a paid service. Its cost is 7-10 rubles, which will be automatically deducted from the next payment.
Where should I go with questions?
If the activation of the "Promised payment" option cannot be completed in automatic mode, then you can contact help desk by calling 88003001800 or one of the company’s offices.
Employees will quickly be able to help you activate the service or perform it immediately.
It is worth considering that during a telephone consultation the operator will need to identify the client by finding out the passport details or keyword which was specified at the conclusion of the contract. When contacting the company’s office, it is necessary to provide the employee with an identification document; in addition, some information can only be obtained by the subscriber in person.
The "Promised Payment" service from Rostelecom allows conscientious subscribers to always stay in touch with their friends or colleagues. It is important to understand that this service is intended for emergency assistance in case of insufficient funds on the balance sheet and do not forget to repay the resulting debt on time.
No matter how hard we try to monitor the state of our account, there are situations when money runs out at the most inopportune moment. It is for such cases that Rostelecom has provided the service of “promised” or “trusted” payment. It allows you to stay in touch until your balance is replenished, and in this article we will look at the question of how to take the promised (trust) payment from Rostelecom?
It should be noted that the promised payment is valid for 5 days from the moment it is connected. During this time you need to top up your account with any of available ways. Its size is 100 rubles, and for its connection you will be charged a fee of 7 rubles. You can take advantage of this offer only twice a month and subject to several requirements for the subscriber:
Promised payment for a Rostelecom phone
If you are a cellular subscriber from Rostelecom, then you need to check the availability of this service for you. To do this, dial the combination *122# and press the call button.
If the answer is positive, you can connect the promised payment using the combination *122*1# .
Promised payment for Internet Rostelecom
If you need a trust payment for the Internet, then you can connect it from your personal account on the company’s official website. To do this, you need to go to the "Costs and Payments" section. In addition, you can call the service technical support clients by toll free number 8-800-300-18-00 , provide your passport details and order connection to the service from the operator.
As soon as you activate it, the blocking of services will be automatically removed from you and you will be able to use your phone and the Internet to the fullest. When you top up your balance, the amount of the promised payment will be deducted from your amount and you will be able to use this service one more time per month. But do not allow your account balance to be less than 20 rubles, since in this case you will still have to top up your account in the usual way.
Rostelecom clients do not always have time to replenish their mobile balance in a timely manner or pay for the Internet and interactive television. Therefore, the next write-off of funds may be completely inappropriate, since it will lead to instant blocking of most of the functions previously available to the user. In order to maintain communication for a while in case of depletion of funds in the account, subscribers can use Rostelecom’s “Promised (trusted) payment” service.
The “Promised Payment” service by Rostelecom is provided under the following conditions:
- instant activation;
- validity period – 5 days;
- the amount of the loaned amount is from 10 to 100 rubles (the subscriber himself indicates how much money he needs within this range, which, subject to good faith cooperation with the company, can be increased);
- commission for activating the option – 5 rubles (debited on the expiration date along with the rest of the amount).
Only individuals, and only once a month, subject to full repayment of the debt after last used services. In addition, the option is not provided to everyone, but only to those clients who:
- have been using Rostelecom communication services for more than three months;
- managed to credit at least 200 rubles to your personal account while using the connection;
- do not have receivables lasting more than 15 days.
In addition, the duration of account blocking from the moment of debiting funds should not be more than 10 days. You can apply for payment again no earlier than 30 days from the date of payment of the last loan.
The funds received will be displayed in the general balance until the service is disconnected, which will occur after the end of its validity period or subject to repayment of the debt.
Attention! Subscribers using tariffs with credit payment cannot use this service.
How to connect the promised Rostelecom payment to the Internet and TV
To receive the promised payment on Rostelecom for Internet and television, you need to perform a number of actions:
- Register in your Rostelecom Personal Account (lk.rt.ru);
- After activation account Log in to the system (the provider’s website is accessible even with a zero balance) and open the section dedicated to self-management services in your personal account;
- Go to the “Promised payment” tab and indicate the required amount as a potential contribution (in cases where payment is made home internet, the total amount of debt cannot be less than the monthly fee for using the service);
- Confirm the application (after this, the promised payment for the Internet or TV will be credited to the account, returning access to the connected options).
If you forgot to pay for the services of Rostelecom, just take the promised payment.
How to receive the promised payment from Rostelecom remotely?
To use the service, dial “151” and order a service costing 5 rubles. at the operator.
Remember, the maximum amount of the promised payment is 200 rubles. for individuals. The deferment must be closed no later than after 5 days. Another way to apply for a mini-payment: take the promised payment on the Rostelecom website.
To do this:
- Please register.
- Log in to your personal remote account.
- Watch a video about this procedure.
- Click “Promised payment”.
If the current contract does not allow you to use it, you can change the tariff.
Number of the promised payment on Rostelecom for mobile
Enterprises can also use the designated service. Their credit line can be as large as 1000 rubles.
Number of the promised payment to Rostelecom:
- 111 23# "call";
- 5000131 – with voice prompts;
- 100 17*amount # – with SMS report.
If you are at a loss when choosing a team, you can call technical support (mobile 88003001802) and ask to activate the service. If the option is not activated, most likely it was disabled within the last 4 months.
Rostelecom “Promised payment” service: what commands exist?
The Rostelecom “Promised Payment” service can be activated in the following cases:
- Your balance is zero.
- You have been a customer for 4 months.
Basic operations:
- to check access, press *122#;
- to receive the service, select 122 1#;
- use Expenses and Payments remotely.
Advice from Sravni.ru: Remember the contractual obligations of the payer, and trust on the part of the provider of the operated network will be high.
