The return of railway tickets in Ukraine is carried out on the basis of the "Rules for the carriage of passengers, baggage, cargo luggage and mail by railway transport of Ukraine", according to which the Ukrainian Railway.
How to return a railway ticket in Ukraine?
You can return a railway ticket purchased at the station ticket office as unnecessary at the place of purchase by contacting the return office. To issue a refund, you must present the ticket itself and an identity card. In this case, the identity of the passenger and the person who applied for the refund may not match. If the return of the ticket is issued after the departure of the train from the starting station, then the person for whom the travel document is issued must apply to the ticket office.
At the box office, you must fill out a return certificate and receive funds for the ticket, from the amount of which a commission will be deducted. Its value depends on the conditions under which the document is submitted.
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How to return a train ticket purchased online?
Online ticketing is available on the official website of the Ukrainian Railways booking.uz.gov.ua, as well as on various travel Internet services. The return of railway tickets purchased via the Internet can be done in your personal account on the website of the Ukrainian Railways, in which the order was placed. Return procedure electronic document over the internet would be:
- enter the office and click the "Actual tickets" tab;
- select the orders to be cancelled;
- press the "Return" button;
- confirm your choice.
With this function, you can return e-tickets some of the passengers for whom the order was made. When calculating the amount to be returned, penalties are taken into account in accordance with the Return Rules of the Ukrainian Railways.
You can return the order form in this way only if it has not yet been printed out at the station ticket office. According to the rules for returning the order form, all documents that were issued under it are returned (one online order can contain up to 4 tickets). An already printed order form can only be returned by contacting the ticket office of the station. In this case, you will also have to pay a fine in favor of the railway.
To return a train ticket online, issued through any other booking system, you need to go to Personal Area, select the return function and enter:
- UID - order identifier, consisting of 20 digits, which is located in the top line of the travel document;
- fiscal number of the document (abbreviated as FK, located in the upper right corner);
- surname and name of the passenger indicated in the travel document.
Then you need to use the "Return" option and confirm your choice.
Funds spent on the purchase of electronic tickets are returned by the same payment systems (bank card or electronic money wallet) through which the payment was made. Reimbursement terms - from 5 to 30 banking days when returning tickets online, or from 10 to 15 banking days when returning through the railway ticket office.
Video instruction:
Conditions for the return of railway tickets
When handing over travel documents, some part of the funds is always withheld from the passenger as penalties for the railway. How to return a train ticket bought via the Internet with minimal losses? Depending on the time period for applying for a refund, the amount subject to compensation may vary. When returning tickets purchased via the Internet, you need to know that their final price consists of:
- fare;
- reserved seat prices (reserving a seat in a carriage for a specific passenger);
- insurance fee;
- commission fee;
The price may include services - these include payment for bed linen.
The refund procedure for a ticket, depending on the time of delivery, looks like this:
- By submitting a ticket at the box office or online a day or more before the train departure, the passenger is entitled to a refund of 100% of the fare and reserved seat.
- By submitting a document less than a day, but more than 9 hours before the departure of the train, you can recover the full fare and 50% of the price of a seat in the car;
- If you return less than 9 hours before departure and within an hour after the departure of the train from the station, only the fare is reimbursed.
- The possibility to return an e-ticket or an online order form disappears 1 hour before departure.
The passenger is also compensated for the insurance fee and the full cost of services. Commission fees of the Ukrainian Railways and the price of services of online ordering systems are not refundable.
Privatbank service "Guaranteed return"
At the end of February 2018, Privatbank launched a unique service on the Ukrainian market - Guaranteed Return. It is relevant only for existing clients bank and allows you to make a 100% refund for train tickets. In order to use this service, you must purchase tickets through Privat24 and indicate the return service:
The guaranteed return service from Privatbank is optional and is activated only at the request of the client. Its cost is equal to 11% of the ticket price and is included in the total amount for payment. For example, if the cost of a first-class Intercity train ticket "Kyiv-Konstantinovka" costs UAH 550, then the return service will cost you only UAH 55. You will need to pay 605 hryvnia. In the future, Privatbank plans to launch a similar service for air travel.
When returning a ticket using Privatbank's Guaranteed Return service, the client receives a full refund on his card within three days. The main thing is to have time to make a return no later than one hour from the moment the train departs.
Therefore, if you are late for departure, then this is not a problem, unlike a similar service from Ukrzaliznytsia, where a progressive refund system operates, in which the earlier the ticket is returned, the more the passenger receives a refund. If in more detail, then one day before departure - 100% refund; more than 9 hours, but less than 24 - 50%; per hour - 10%. In time, the return of railway tickets can take up to 10 working days, which can cause some inconvenience.
Using the service of returning train tickets from Privatbank, you get the following benefits:
- no need to provide any applications and documents, bank employees will do everything on their own;
- refund of the full fare, regardless of the fines of "Ukrzaliznytsya";
- the ability to return a ticket in several ways: by calling the bank, visiting a branch, at a self-service terminal or at Privat24;
- fast return of your money - no more than three working days!
Exceptions to the rules for the return of railway tickets
There are several nuances in the rules for returning tickets, which regulate the return in force majeure situations. These include:
- if the train did not leave the starting station at the scheduled time or was canceled and the passenger is forced to return the ticket, the full cost of the journey and reserved seat is compensated;
- if the refund is issued an hour or more after the departure of the train from the station due to a sudden illness, accident or other force majeure circumstances, the passenger receives the fare without taking into account the reserved seat. In this case, it is necessary to present documentary evidence of a sudden illness or incident;
- when changing the route of the train after buying a ticket in such a way that the train does not go through the station the passenger needs, he has the right to return the ticket with full compensation for travel and reserved seat;
- if the train arrives at the transfer point after the departure of the train to which the passenger planned to transfer, he can return the ticket with a full refund of the fare and reserved seat.
How to change a railway ticket?
If, when placing an order, spelling errors were made in the spelling of the passenger's first or last name, then there is no need to change the ticket if there are no more than 3 errors and they do not affect the sound of the first and last name.
If it is necessary to change documents for another date or choose other places, tickets cannot be exchanged online on the Ukrainian Railways website. You must first return electronic tickets online and then place a new order through the site.
Traveling by train is one of the most common forms of transportation between settlements. As a rule, the ticket is purchased a few weeks before the trip. In this case, unforeseen circumstances may arise at the time of the trip, and the person will be forced to refuse the ticket.
Can I return a train ticket?
An unused travel document can be returned before the start of the trip and after the departure of the train. In each case, there are certain conditions for refusal.
You can cancel a ticket both through the Russian Railways ticket office and via the Internet. If the purchase was made through the ticket office, then the refund is made there.
Travel documents issued through the Russian Railways website can be returned back in the same way or through the cash desk (if you have a passport and details of an electronic order).
Conditions for the return of Russian Railways tickets
Refunds are subject to the following conditions:
- At any time, but no later than 8 hours before departure. The fare and reserved seat are not lost.
- From a couple to 8 hours before departure. ½ of the fare and the full cost of the reserved seat are returned.
- Less than a couple of hours before departure. The fare is paid in full, but without a reserved seat.
It is possible to reissue a travel document for earlier departing trains if less than a day is left before departure. Returns and reissues will incur an additional fee.
The return of a travel document for international trains is carried out:
- Not later than one day. The passenger has the right to claim the fare and the reserved seat.
- In the period from 6 hours to 1 day, the cost of the ticket and ½ of the cost of the reserved seat are paid.
- Less than 6 hours before the departure of the train, only the fare is paid.
Refusal to travel by train, next to the cities of far abroad, is carried out:
- No later than 6 hours before the start of the trip. Travel and reserved seat are paid in full.
- Less than 6 hours before departure, no refunds will be made.
RZD ticket refund policy
The return of the travel document is subject to the following rules:
- The cost of the service (for example, bed linen) is returned in full.
- A fee equal to 192 rubles 70 kopecks is taken for a return or reissuance. The fee for international traffic is charged in the amount of 10 euros at the exchange rate for each ticket. It is not carried out in relation to children under 5 years old who do not occupy a separate seat.
- Cancellation of the trip is made according to the same documents as the order was made.
- The refund is carried out as one ticket from the order, and all at the same time.
- The return of the travel document to the "Sapsan" is possible only if all four seats are returned.
- Refusal to travel in the "Lux" class is carried out only with the simultaneous delivery of all tickets purchased in one compartment.
- When traveling on Sapsan at the round-trip fare, the return ticket is first returned, and then the return ticket. You can only return the travel document "back". Cancellation of the ticket "there" through the site is not possible (you need to contact the ticket office).
- If there are valid reasons (there is documentary evidence), the return of the travel document is possible within a period not exceeding 5 days if the trip was supposed to be through the territory of the Russian Federation. If the trip was planned to the CIS or Baltic countries - 10 days, to far abroad countries - 1 month.
- You can return the ticket to the box office within a period not exceeding 12 hours after the departure of the train. The money is returned after the deduction of the mandatory fee, fine, etc.
Important: if electronic registration was carried out via the Internet, and the ticket was printed on a special form at the box office or self-service terminal, then it cannot be returned through the Russian Railways website.
Refund of Russian Railways tickets purchased via the Internet
You can cancel the electronic registration of a ticket for trains in the near abroad and within Russia from the moment the coupon is issued, but no later than 60 minutes before the start of the trip. For non-CIS trains, the return is made within a period not exceeding 6 hours before the train's departure time.
Step-by-step instructions on how to return Russian Railways electronic tickets:
- Log in to the official website of Russian Railways. To do this, you must enter a username and password. If the user does not remember the data, then they can be restored using e-mail.
- Go to "Personal Account".
- Select "My Orders". From the proposed issued tickets, select the one you want to refuse.
- Click "Request ticket status".
- Then "Make a refund".
When making a return, a field with the rules and the amount to be returned will appear. The fixed fee is withheld regardless of when the order is cancelled. Its size is 192 rubles 70 kopecks.
It is advisable to print the coupon. It will come in handy if the funds do not arrive in the current account at the designated time. Travel documents issued via the Internet are returned in the same way or through the cashier. If the ticket was purchased via the Internet, but printed on a special form, then the refund is made only through the box office.
Refund of Russian Railways tickets purchased at the box office
Cancellation of a ticket purchased at the box office is carried out as follows:
- You should contact the Russian Railways ticket office. Moreover, it is possible to apply to any branch, and not only to the place where the travel document was originally purchased. After the departure of the train, the return is carried out at the station of the starting point of the journey. At large stations, there is a separate cashier for returns, at the rest you can contact the same cashier where the sale is carried out.
- Present an identity document: a general passport, for children - a birth certificate.
- Fill out an application.
- Transfer the ticket and application to the cashier.
- Get money back. If the payment was made in cash, then the money is issued on the day of treatment. If by bank card, then within a month.
Return of railway tickets by proxy
In the case of returning tickets to the box office not by the owner of the travel document, the procedure is carried out in the presence of a issued power of attorney.
In addition to the power of attorney, you must submit:
- the passport;
- travel document.
The power of attorney must necessarily indicate the authority to return the ticket and receive Money. The document is issued on a special form or on A4 paper.
- data of the passenger and authorized person (full name, information from the passport with a photo and residence permit);
- time and place of departure;
- power itself;
- validity period of the power of attorney.
The funds are returned to the card or in cash, depending on the method of purchase.
When can I return a train ticket?
The travel document can be returned at any time, but no later than 12 hours after the departure of the train.
Important: the later the ticket is returned, the less money can be returned.
The travel document can be returned after 12 hours, but no later than 5 days from the date of departure, if the trip was canceled as a result of an accident or illness.
After the departure of the train, the travel document can only be returned to the ticket office of the station from where the departure was made. In this case, electronic cancellation is not carried out.
Return of railway tickets - how much money do you lose?
The ticket price consists of a reserved seat (a seat in the carriage) and the use of the services of Russian Railways (travel). Their ratio may vary depending on the train: branded or not.
Upon return, a fee equal to 192 rubles 70 kopecks or 10 euros for trains traveling to far abroad countries is withheld.
Commission is non-refundable payment system. Otherwise, the amount of the refund depends on the time of cancellation of the travel document.
For domestic trains:
- In case of refusal for 8 hours or more, 75-90% is returned.
- 2-8 hours before departure - fare and ½ reserved seat.
- A couple of hours before departure and 12 hours after - the fare without a reserved seat.
For trains departing to the Baltic and CIS countries:
- For a day or more, the cost of travel and reserved seat is refunded.
- For the period from 6 hours to 1 day before departure, the fare and 50% of the reserved seat are refunded.
- For the time from 1 to 6 hours before departure - the fare.
For trains going to non-CIS countries:
- Not later than 6 hours before departure, the fare and reserved seat are refunded.
- Tickets cannot be refunded less than 6 hours before. The exception is the presence of valid reasons (provision of sick leave).
The fare and reserved seat are indicated in the coupon or travel form in separate digital values.
When will the money for returned tickets be refunded?
If the ticket was purchased for cash, then the money is issued at the box office at the time of application. In case of payment by credit card, the funds are returned within a period of 1 week to a month. In practice, the transfer of money is possible even earlier than the deadline.
If the travel document is returned after the departure of the train, then the funds paid are credited to the settlement account for the claim within 60 days. The refunded money is credited to the electronic wallet within 10 to 60 days. If payment was made gift certificate, then a certificate of the same denomination is issued minus the costs incurred by the transport company.
Important: Money is returned only in the way that payment was made. For example, if tickets were paid for with a card, then a refund is possible only on it.
Ticket refund is a forced measure associated with the cancellation of a trip on certain reasons. Cancellation is carried out both via the Internet and through the ticket office. The amount and terms of return depend on the conditions of purchase and the date of return of the travel document.
Not so long ago, the Russian railway introduced a new convenient option for its customers, namely, the ability to purchase tickets remotely, through virtual Internet portals. Now, in order to book a seat on a train, you do not need to go to the railway station and stand in a long queue, but simply go to the desired website and fill out a simple electronic form.
But what if you change your mind about going on the road and you no longer need tickets? How to return them to the Russian Railways ticket office and do I need to personally go to the station for this? Is there a cancellation fee? You will find answers to all these questions in this article.
How to cancel a Russian Railways ticket?
If we are talking about the paper version of the ticket, then it is possible to refuse it and return the ticket back only at the box office where you purchased it. In addition to the travel document itself, present your passport or ID card to the cashier.
Cancellation of the RZD ticket reservation can be made at any time, but before the departure of the passenger train. However, the amount of money that will be returned to you is proportional to the period before the appointed time it happened:
- For 8 hours or more - 100% of the price;
- For 2-8 hours - 50% of the reserved seat and 100% of the price of the seat;
- For 2 hours or less - only the amount of the receipt.
If you want to receive the full price of the ticket when you return it, do not delay the start of the procedure.
Cancellation of Russian Railways e-ticket - refund
When canceling a passenger reservation made via the Internet, the procedure for your actions depends on whether you managed to exchange your virtual ticket for a real one or not. If you have time, then do with the receipts the same way as with ordinary paper counterparts - go to the checkout and give them to the dispatcher. In this case, you will receive your funds in your hands almost immediately.
In the case when all the manipulations on the order were made only on the Internet, then visit your personal account on the site and fill out the cancellation and refund form. Read on to find out how to do it right.
How to cancel a railway ticket purchased via the Internet?
To cancel electronic train receipts, you need to visit the site where you booked them. If you did not have time to exchange an electronic ticket for its paper equivalent at the terminal or at the box office, then you only need to properly cancel the reservation on the virtual resource itself. To do this, go to the Russian Railways website, log in by entering your data, and then follow the following instructions:
- Go to the "My Orders" section.
- Find your order and select the "Cancel" option next to it.
- Fill in all the fields in the form that appears - 14 digits of the electronic receipt, your number mobile phone and your data bank card with which you made the payment.
- Click the Submit button.
Now you just have to wait for the transfer of money to your plastic. This procedure may take a certain period of time.
It is written about how to cancel the Russian Railways electronic ticket and return the money.
Penalty for refusing to book a Russian Railways ticket
There is no penalty for refusing to book Russian Railways, but you still have to pay a certain percentage of the penalty. Its size depends on how many hours are left before the train leaves the station. So, if before the departure of the composition of the internal Russian route, it remains:
- More than 8 hours - you will pay only a commission in the amount of 162 rubles, and you will receive 100% of the cost of the reservation;
- If 2-8 hours - 50% of the reserved seat price plus the full cost of the receipt;
- Less than 2 hours - only the price of a passenger seat.
In the event that we are talking about fast trains running within the country, then if you refuse in two or less hours, the money paid will not be returned to you at all.
By the way, how to exchange an electronic ticket for a train purchased on the Russian Railways website is described.
Ticket Cancellation Application
In order to cancel booked tickets in paper form, the client does not have to write a claim for a refund, since this procedure is much simpler:
- Personally go to the Russian Railways box office where the receipts were purchased;
- Provide the cashier with tickets, as well as your passport;
- Get your money back, taking into account the deduction of the Russian Railways fee in the amount of 162 rubles and interest for the penalty (depending on how many hours before the poisoning of the train you returned the receipt).
In the same case, if you intend to return electronic type passenger receipts, then here the procedure for your actions depends on whether you managed to get a paper counterpart in a special terminal or at the box office or not. If yes, then follow the instructions above exactly. If not, then visit the site where you applied and fill out a simple application for a refund of your funds.
It makes sense to write a statement if you have any problems in the return of funds.
Even experienced travelers can have problems that will have to cancel their trip. And in such a situation, the question arises of how to return an electronic ticket to Russian Railways. There are several return options. And that is exactly what this review is about.
How to return a ticket
There are several options for returning an electronic ticket purchased on the Russian Railways website. First, you can do this operation through the Internet. Secondly, operators at the box office at the station can provide appropriate assistance.
Each method has advantages and disadvantages. How to return an electronic ticket of Russian Railways? The operation is most convenient in that situation, if you learned about the cancellation of the trip in advance. Then the process of issuing a ticket will not take much time. However, you can return the travel document even if the trip was canceled at the last moment. But in this situation, you will have to contact the cashier.
We return via the Internet
How to return an electronic ticket of Russian Railways? You can use the Internet. This option is simple and convenient. But there are some limitations. It is necessary to take into account not only the method of registration, but also the moment of departure of the train from the main station.
How to return an electronic ticket of Russian Railways? There are several subtleties in this situation. They will depend on whether the control coupon was registered at the station or only electronic processing was carried out. In other words, in order to return a ticket via the Internet, you must take into account whether you were issued a travel document at the box office or not.
If electronic registration has already been made, you can cancel the order. But only no later than one hour before the train departs.
What, e If registration via the Internet has not been made? Then the return of the ticket is possible at any time before the departure of the train. Therefore, do not worry.
If you have already received a paper version of the ticket, then you cannot return it via the Internet.
In the situation with international travel documents, the conditions are slightly different. If registration has not been made, it is allowed to cancel the order no later than 6 hours before the departure of the train. Otherwise, one more condition arises: the ticket can be returned no later than one hour before the train departs.
It should be noted that the time of departure of the train from the initial station is meant, and not the time of landing at intermediate stops. Subtleties of this nature play a very important role, and they must be taken into account if you need to return an electronic ticket for Russian Railways.
If a travel document form was received at the box office or at the terminal, it will no longer be possible to return the ticket using the Internet. The procedure cannot be carried out even if the cancellation period has expired. In such situations, you will have to turn to the ticket office at the station for help.
What must be done to return the ticket?
To check the e-ticket and cancel the order via the Internet, you will need to perform a few simple manipulations.
You need to log in to the main Russian Railways website using your username and password.
Near the route description, you can see the link “Request status”. After clicking on it, another return link will open. By clicking on it, you can complete the procedure for issuing an electronic ticket for Russian Railways.
How to cancel an order through the checkout
How to return a ticket not via the Internet? In such a situation, you should contact the operator at the station. It is necessary to take into account that not all cash desks provide such services. Full list places where you can make the procedure for canceling an order is also located on the main website of the Russian Railways company.
You should be aware that the return of an electronic ticket is possible even if you missed the train. In this situation, the regulation sets a clear deadline. A ticket can be returned if no more than 12 hours have passed since the departure of the train from the starting station.
If there is a good reason, the period will increase to 5 days. The return is made by filing a claim according to the established pattern. The claim must include passport details, ticket number and the account to which the funds should be transferred. You should also describe the reason for being late, attaching a copy of a document that confirms that it is reasonable.
If the electronic registration has already been made, and there is less than an hour left before the departure of the train, in order to make a refund operation, you will also have to file a claim. The review process can take up to a month. In case of a positive outcome, the refund will be carried out from 7 to 30 days.
Ticket redemption is available to any passenger from the list specified in a specific order. To do this, you must present a document that confirms your identity.
If registration was not completed, or only electronic registration was performed, it is enough for the cash desk operator to show the control coupon in printed form. You can also call his number. If paper tickets have already been received, then they will have to be shown to the cashier. Refunds will be made to the card with which the purchase was made.
Ticket refund abroad
If you need to return a ticket while on the territory of a foreign state, you must contact the ticket office of the station of the country in which you are located. The operator will need to give a ticket printed in the Russian Federation and a passport. After that, the cashier will issue a document stating that the ticket has been returned.
Then, within 6 months, starting from the moment the train was sent, you must visit the Russian Railways ticket office with an order cancellation document issued in another country. You also need to take your passport with you.
Refunds
Above, an answer was provided to the question of how to return an electronic ticket of Russian Railways for a train. You should also discuss the amount that will be returned to the card in case of cancellation of the order. The rules in this situation are simple.
In the event of a ticket return, a fee is charged, the amount of which is approximately 190 rubles. This amount will be paid for each person specified in the order.
The rest of the money will be refunded depending on when the order was cancelled.
If at least 8 hours remain before boarding at your station, the entire ticket price will be refunded.
If less than 8 but more than 2 hours remain before departure from your station, an amount equal to the full cost of the ticket and half the price of the reserved seat will be returned to the card.
If less than 2 hours are left before boarding, only the ticket price will be refunded without the price for the reserved seat.
The term for the transfer of funds
If the payment was made by bank card, the funds will arrive after the confirmation of the cancellation of the order. The timing in this situation will largely depend on the partner bank of the company. Russian Railways rules indicate that a refund can be made within 30 days.
In the event that the purchase of a travel document was made with electronic money, a refund can be made within 60 days. What if cash was paid? In this case, the money can be received at the time of ticket return.
What else do you need to know?
Unfortunately, the exchange of electronic tickets is not provided even if you contact the ticket office. You will still have to cancel the old order and purchase new tickets in full compliance with the rules that were described above. Therefore, no benefit can be obtained.
It should also be borne in mind that in some situations, Russian Railways establishes special rules for some directions. In addition, much will depend on the class of the car. The exclusion list can be found on the company's main website.
Ticket issued with errors
If errors were made when issuing a ticket, it is not worth returning it to the box office. In order for a passenger to be put on a train, the document must not contain more than one blot in the last name and one incorrect number in the passport number.
They cannot correct typos at the box office. Only a conductor on a special terminal can do this. For this service, you will need to pay about 200 rubles. After that, a new ticket will be issued.
V additional information(place of birth and date) any errors may be made if the age rate does not depend on this.
Conclusion
How to check an e-ticket and return it? This issue begins to worry passengers only at the moment when the service is really in demand. And this approach is often accompanied by a loss of both money and time. To avoid problems in the future, you should familiarize yourself with the cancellation policy in advance. We hope that this review helped you understand the issue of how to return an electronic railway ticket.
Recently, most travelers buy tickets and book their accommodation via the Internet. It is very convenient and practical - you do not need to stand at the box office, spend time and money on moving around the city. But sometimes it happens that the ticket purchased online is no longer needed - the trip has to be canceled or rescheduled. How to return a plane ticket purchased via the Internet?
In most cases, a ticket purchased via the Internet is rented in the same way as a regular one. But only if you bought it without the “Non Ref” mark (non refundable - irrevocable). Most often, tickets with this mark are sold on low-cost airlines or are among the cheapest even in economy class. If it says Non Ref, then your money will not be returned..
If you have a full ticket, then a refund is possible. Conditions for different airlines may differ - look for them on the official websites of carriers. But everyone has one principle - the sooner you apply for a refund, the easier the process will be.
Note: Usually, the more expensive the ticket, the easier it is to return. That is, in 95% of cases you will not have any problems with the return of business class. Penalties for this procedure may either be absent altogether, or be several times less than when returning a low-cost airline.
Tickets purchased under a promotion, sale or special fares are non-refundable. But you will most likely be allowed to exchange it for another flight. Some carriers generally accept returns on the day of sale. If you are late, then only transferring the flight to another date. Therefore, carefully study the conditions before purchasing.
When is the best time to return a ticket?
The sooner you decide to return your e-ticket, the better.
- Renting it for a day or more, you can count on a refund of 100% of the cost (only the commission is not refundable). Some carriers may charge customers for this procedure and withhold various fees from them.
- By handing over the ticket in less than 24 hours, you will receive 75% of the cost minus all of the above.
- If you change your mind about flying on the last day, try to apply four hours before check-in starts. In this case, the funds will be returned to you according to the second paragraph of this list. If you are late, the fines will increase.
Note: if you have purchased a full-fledged ticket and missed your flight (or the security service did not let you in), then you can return it after the plane has taken off. Often, paying a fine and rescheduling a flight to a new date is more profitable than returning a ticket and buying a new one.
Who will return the money?
We found out whether it is possible to return tickets, now we will tell you about the return procedure itself. You must apply for a refund to the place where you purchased the ticket (travel agency, ticket office, carrier). The statement states:
- flight number;
- ticket number;
- booking number;
- departure date;
- departure time.
This information is indicated in email, which comes with the purchase of a ticket. Do not make mistakes when filling out, because if something is wrong, then you will have to write a second application, and the first one will be canceled (accordingly, it will be considered that you ordered a return later).
Return procedure
- Since you bought a ticket via the Internet, you do not need to go to the ticket office to return it. Everything is done on the website of the airline (or travel agency). You will need to fill out an application on the portal in the appropriate section and attach a passport photo to it (exactly the one for which the ticket was bought). In some cases, scans are sent by e-mail.
- You can also always personally contact the representatives of the airline or travel agency with a request to return or reschedule the date of the flight. Do not worry or be shy - this is a standard procedure, it does not take much time. Hundreds of passengers take tickets every day.
- If you purchased a ticket through a travel agency, then the refund will be made first to their account, and only then to yours. An application for a refund can only be submitted by the person who purchased the ticket, or anyone else who has a notarized power of attorney from the “owner”.
How long does it take for the money to be returned?
This question is quite complicated - it all depends on when you decided to return the Aeroflot tickets purchased via the Internet, on the application deadline and on the payment method. Money can be returned in the following ways:
- Cash.
- To an electronic wallet.
- To a checking account.
- To a bank card.
In order to return funds to your account or card as soon as possible, you must specify:
- Identification code.
- Full name of the bank and current account of the client.
- Bank identification code and correspondent account.
If the purchase was paid through an electronic wallet, then provide:
- Surname, name and patronymic of the recipient (exactly the one for whom the ticket was purchased).
- Wallet number.
- Type of system (Yandex money, WebMoney, LiqPay, RBK Money and etc.).
Note: immediately after applying for a refund, you lose your seats and they will be redeemed by other participants in the system. You can't change your mind and withdraw your application. Usually this procedure takes from 10 to 90 days.
Can I change the departure date?
It all depends on the carrier and the cost of the ticket. In most cases, you can change the date by paying a small fine. No exchange fee is charged for business class or annual fare tickets.
That's all you need to know about how to return an e-ticket purchased online. We wish you pleasant flights!
