Unfortunately, errors in Skype happen quite often. Moreover, you can meet with problems even at the stage of starting the program. Sometimes a white screen is displayed instead of the authorization form. At the same time, Skype itself does not glitch, but the reboot does not help.
White screen instead of login form
In Skype, the white screen at startup is not associated with the program itself or with computer failures. It is caused by corrupted configuration data. Internet Explorer. The fact is that this browser is used to load the authorization form. And if there was some kind of problem with it, then the entrance to account becomes impossible.
In such a situation, there are two easy ways out: deleting temporary Internet Explorer files and returning Explorer settings to their original values. One of these methods will definitely eliminate the white screen at the login stage. But before proceeding with the steps below, you need to close Skype.
Option 1: Deleting temporary Internet Explorer files
First you need to delete all temporary files in Internet Explorer:
Most likely, after that, the white screen in Skype will disappear, and an authorization form will appear instead. If it's not, then it will help. full reset Internet settings explorer.
Option 2: Reset Internet Explorer Options
Again, you need to open the properties of Internet Explorer. But this time, in the menu, go to the “Advanced” section. The right item is there. Set your personal data cleanup and click Reset. At the end, it is recommended to restart the computer.
Then open Skype and wait for it to load. Instead of a white screen, a form will appear where you need to enter data from your profile. This completes the solution to the problem.
One of the problems that Skype users may encounter is a white screen on startup. Worst of all, the user cannot even try to log into their account. Let's find out what caused this phenomenon, and what are the ways to fix this problem.
Loss of connection when starting the program
One of the reasons why a white screen could appear when starting Skype is that the Internet connection was interrupted while the Skype program was loading. But there can already be a lot of reasons for the break itself: from problems on the provider’s side to modem problems, or short circuits in local networks.
Accordingly, the solution is either to find out the reasons from the provider, or to repair the breakdown on the spot.
IE malfunctions
As you know, Skype uses the Internet Explorer browser as an engine. Namely, the problems of this browser can cause a white window to appear when entering the program. In order to fix this, first of all, you need to try resetting IE.
Close Skype and launch IE. Go to the settings section by clicking on the gear located in the upper right corner of the browser. In the list that appears, select "Internet Options".
In the window that opens, go to the "Advanced" tab. Click on the "Reset" button.
Then, another window opens, in which you should check the box against the item "Delete Personal settings". We do this, and click on the "Reset" button.
After that, you can start Skype and check its performance.
If these steps did not help, close Skype and IE. By pressing the Win + R key combinations on the keyboard, we call the "Run" window.
Enter the following commands in sequence into this window:
- regsvr32 Ole32.dll
- regsvr32 Inseng.dll
- regsvr32 Oleaut32.dll
- regsvr32 Mssip32.dll
- regsvr32 Urlmon.dll.
After entering each individual command from the presented list, click on the “OK” button.
The fact is that the white screen problem occurs when one of these IE files, for some reason, is not registered in the system Windows registry. This is how registration is done.
But, in this case, you can do it differently - reinstall Internet Explorer.
If none of the above manipulations with the browser gave results, and the screen in Skype is still white, then you can temporarily disable the connection between Skype and Internet Explorer. At the same time, Skype will not be available main page, and some other small functions, but, on the other hand, it will be possible to log into your account without any problems, make calls, and correspond, getting rid of the white screen.
In order to disconnect Skype from IE, remove the Skype shortcut on the desktop. Next, using Explorer, go to C:\Program Files\Skype\Phone, click on the file Skype.exe right click mouse and select "Create Shortcut".
After creating the shortcut, return to the Desktop, right-click on the shortcut, and select "Properties".
In the "Shortcut" tab of the window that opens, look for the "Object" field. We add to the expression that is already in the field the value "/legacylogin" without quotes. Click on the "OK" button.
Now, when you click on this shortcut, a version of Skype that is not associated with the Internet Explorer browser will be launched.
Reinstall Skype with factory reset
An all-in-one troubleshooting tool for Skype is to reinstall the application with a factory reset. Of course, this does not guarantee a 100% solution to the problem, but, nevertheless, it is a way out for solving the problem with many types of malfunctions, including when a white screen occurs when starting Skype.
First of all, we completely stop Skype by “killing” the process using the Windows Task Manager.
Open the "Run" window. We do this by pressing the Win + R key combination on the keyboard. In the window that opens, enter the command "% APPDATA% \", and click on the button with the inscription "OK".
We are looking for the Skype folder. If it is not critical for the user to save chat correspondence and some other data, then simply delete this folder. Otherwise, we rename it as we wish.
Uninstall Skype in the usual way, through the Windows Uninstall and Change Programs service.
After that, we perform the standard Skype installation procedure.
We start the program. If the launch was successful, and there is no white screen, then close the application again and move the main.db file from the renamed folder to the newly formed Skype directory. Thus, we will return the correspondence. Otherwise, we simply delete the new Skype folder, and return the old folder to its previous name. We continue to look for the cause of the white screen elsewhere.
As you can see, the causes of a white screen in Skype can be completely different. But, if this is not a banal disconnection during connection, then with a high probability it can be assumed that the root cause of the problem should be sought in the functionality Internet browser explorer.
I recently encountered an unusual problem for me when starting Skype. The computer is running the long-gone and officially unsupported Windows XP operating system. Yes, but a certain percentage of users are still sitting on it! :) When you start Skype, as usual, a window appears for entering a login and password, and then, after entering these data, nothing happens at all. Just a white window with the ability to only return to the previous erkna to retry logging in! The problem turned out to be not so easy to fix, and after Skype still managed to start, I decided to write this article, where I will share ways to solve it.
The first thing that came to my mind when I encountered a similar problem was some kind of temporary problem with the Internet. I rebooted the router, reconnected to the Internet, the problem was not solved. Then I tried the right solution, which saves from most problems (and this applies to all programs) - reinstalling Skype. After reinstalling, to my surprise, Skype did not work.
And what I just did not try, I had to try different variants solutions from internet and none of them helped. In the course of long dances with a tambourine, he still won the problem.
The whole point turns out to be that Skype has been updated once again and this update for some reason completely blocked the ability to log in normally to your Skype account. While I was searching possible reasons the appearance of such a problem and ways to solve it, I realized that, as a rule, this happens due to incorrect settings of the standard browser in Windows - Internet Explorer, or because of the Internet connection.
The only thing that helped me in this situation was installing one of the old skype versions a. The latest version at that time was 7.30, and I found and installed one of the 6 versions (I don’t remember exactly). After installation old version, skype suddenly earned! Well, as soon as I entered Skype, I immediately forbade it to be updated. In principle, everything is clear, a very old operating system (Windows XP) and it already has problems with many programs, some do not start at all, and some work with various jambs.
However, reinstalling Skype to an older version is a last resort and it's best to try other options first.
A similar problem occurs in other operating rooms as well. Windows systems released after Windows XP.
Method number 1. Simple reinstallation of Skype
First of all, if you encounter a white window problem when starting Skype, try simply reinstalling Skype. To do this, you must first remove the existing version of Skype from your computer, and then download the most new version and install it.
The correct order is:
- Remove installed on this moment Skype version and restart your computer;
- Go to the official website of the Skype program:
By clicking the download button, download the Skype installation file to your computer.
- Install Skype again from the said file and restart your computer.
After that, try launching Skype and logging into your account. Often, a simple reinstallation can fix issues with Skype.
Method number 2. Reset Internet Explorer browser settings.
Sometimes Skype shows a white window after entering the username and password due to incorrect settings of the standard Internet Explorer browser, because it takes some connection settings from it.
This solution is very simple:
As a result, the settings of the Internet Explorer browser with which Skype is associated will be completely reset. Restart your computer and try to sign in to your skype account again.
Method number 3. Changing shortcut options to launch Skype
Often the problem with launching Skype is associated with some problems in the Internet Explorer browser, which is already indicated by the above described method No. 2. This browser may certain reasons JavaScript does not work or does not work correctly, and without it, it is just impossible to continue launching Skype. There is an option to try to get around this by adding a special command to the shortcut through which you launch Skype.
So, you need to do the following:
Now try launching Skype.
Method number 4. Installing an older version of Skype
This is exactly the way that helped me deal with the problem on Windows XP. You need to download one of the old versions of Skype, for example, one of the 6th ones and install it instead of the new one that is available now. On the official website of the Skype program, unfortunately, there is no archive of Skype versions, that is, only the latest version can be downloaded from there, but these old versions can be found on other sites on the Internet.
So that you don’t surf the Internet in search of an old version of Skype, if you want to try this method of solving the problem and, God forbid, grab a virus from some site, I uploaded it to cloud drive several versions of skype that you can safely download.
One of the malfunctions possible when using the messenger skype white screen on startup, without any errors or entries. Moreover, there is no even an authorization form. In other words, the problem does not occur after entering the login, but when trying to start. The only thing the user can see is the menu bar. How to solve such a problem? But many use the messenger, building a business, making presentations, etc.
Causes and their elimination
There may be several factors that cause such problems. Among them, an incorrectly functioning version of the application on a PC, the presence of viruses, a conflict with another software on a PC, and even the Internet Explorer browser. To fix the problem, you can resort to several methods.
Restoring Internet Explorer Manufacturer Settings
It may seem strange that for its function, in order to meet the requirements of users, Skype uses the reserves of the IE browser. When it does not work correctly on the desktop, the user sees a white screen instead of the application. FIG 1
Therefore, you can try to reset the IE settings. For this purpose, you need:
- close all additional IE tabs as well Windows Explorer, while leaving the main browser tab;
- in the upper right corner, click on the gear icon and go to the "Internet Options" section (in some PCs, "Browser Options"); FIG 2
- in the window that opens, select the "Advanced" command and press the "Reset" key; FIG 3
- confirm again in the pop-up window last action"Reset". FIG 4
Checking the correct operation of IE
If this method does not bring positive results, you can run a system health check. If damage is found system files She will eliminate them. To carry out this procedure, you must:
- run the option with privileged rights (in the case of Windows 10, right-click on the "Start" button and select " Command line(administrator)", in a younger version open search string and enter the CMD query, right-click on the result and select "Run as administrator"); FIGS. 5 and 6
- when a terminal window is displayed on the screen, you need to run a system file check using the sfc /scannow command.
The process of scanning the system is quite long in time, so the desktop needs to work up to several hours. At the end of the verification process, when Windows eliminates all damage, it remains to restart the PC and check that Skype is working correctly.
Reinstalling the messenger
A possible reason that a blank screen appears when you start running the application is that it is not functioning correctly. In such a situation, you can restart it. To do this, do:
- stopping the application by resorting to the Windows Task Manager; FIG 7
- opening the "Run" window by pressing the Win + R button combination on the keyboard;
- enter the command "%APPDATA%\" in the field that opens and click on the "OK" option. FIG 8
Next, find the Skype folder. If it is not categorically important for you to save chat dialogs and other data, simply delete it. Otherwise, just rename the folder. FIG 9 Remove an application using the uninstall and change service Windows programs. Then we perform the standard algorithm of actions for installing the application. FIG 10
So let's start the application. In case of a successful launch, close the program and transfer the main.db file from the renamed folder to the newly created Skype directory. In other words, we will restore the correspondence.
If the launch fails, we delete the new Skype folder, while the old one returns its former name. And we continue to look for the cause of the problem. FIG 11
System Restore
In the operating room Windows system the developers have provided an option designed to help return the PC to the starting point when it was correct. For this you need to do:
- entrance to the "Control Panel";
- moving to the "Recovery" department; FIG 12
- selection, in the window that appears, the command "Start System Restore"; FIG 13
- selection of the point, among the highlighted available rollback points, when the messenger functioned correctly.
Create a new shortcut
- close the program by clicking in the tray on the RMB shortcut;
- in the context menu, select the "Exit Skype" command; FIG 14
- click in free space RMB screen and go to the "Create" command, then "Shortcut"; FIG 15
- in the window that appears, specify the location of the executable file of the downloaded application, for which tap on the "Browse" option; FIG 16
- in the explorer that opens, find this file at the link C:\Program Files\Skype\Phone;
- select the file with a mouse click, and click on "OK"; FIG 17
- click on "Next"; FIG 18
- Complete the process by clicking on "Finish". FIG 19
Now try to enter the application using the new shortcut.
Applying the LoginCleanup File
This method allows you to delete all user files from the PC using LoginCleanup file. For this you need to do:
- downloading this file;
- unzipping the archive and launching the attached document (File).
This file will automatically close the program and clean it up, after which it will also automatically start it. You will only have to check the application for damage.
Other ways to fix the problem
Sometimes the reason is that when you try to start the messenger, the screen is like White list, these are unregistered Internet Explorer files in the Windows registry.
Perform system file registration
First you need to close the application and the browser. Further, the algorithm of actions is as follows:
- press the Win + R key combination on the keyboard to open the Run window;
- sequentially drive into the window the text "regsvr32….." each time, instead of ellipsis, add: ... Ole32.dll; …Inseng.dll; …Oleaut32.dll; …Mssip32.dll;…Urlmon.dll;
- After each entry, press the OK button. FIG 20
Reinstalling IE
If, after all the procedures carried out, you still cannot enter the application, you do not even have the opportunity to enter a password and login, how to react in this case?
You can temporarily disable Skype and Internet Explorer. It is important to understand that in this case, the application will not be able to give access to the main page, as well as to some other small options. However, logging into your account, making calls, correspondence is possible.
In order to disconnect Skype from Internet Explorer, you need to:
- remove the application shortcut on the desktop;
- resorting to the help of the explorer, go to the link C:\Program Files\Skype\Phone;
- right-click on the Skype.exe document and select "Create Shortcut"; FIG 21
One of the problems that Skype users may encounter is a white screen on startup. Worst of all, the user cannot even try to log into their account. Let's find out what caused this phenomenon, and what are the ways to fix this problem.
One of the reasons why a white screen could appear when starting Skype is that the Internet connection was interrupted while the Skype program was loading. But there can already be a lot of reasons for the break itself: from problems on the provider’s side to modem problems, or short circuits in local networks.
Accordingly, the solution is either to find out the reasons from the provider, or to repair the breakdown on the spot.
IE malfunctions
As you know, Skype uses the Internet Explorer browser as an engine. Namely, the problems of this browser can cause a white window to appear when entering the program. In order to fix this, first of all, you need to try resetting IE.
Close Skype and launch IE. Go to the settings section by clicking on the gear located in the upper right corner of the browser. In the list that appears, select "Internet Options".
In the window that opens, go to the "Advanced" tab. Click on the "Reset" button.
Then, another window opens in which you should check the box next to the "Delete personal settings" item. We do this, and click on the "Reset" button.
After that, you can start Skype and check its performance.
If these steps did not help, close Skype and IE. By pressing the Win + R key combinations on the keyboard, we call the "Run" window.
Enter the following commands in sequence into this window:
- regsvr32 Ole32.dll
- regsvr32 Inseng.dll
- regsvr32 Oleaut32.dll
- regsvr32 Mssip32.dll
- regsvr32 Urlmon.dll.
After entering each individual command from the presented list, click on the “OK” button.
The fact is that the white screen problem occurs when one of these IE files, for some reason, is not registered in system registry Windows. This is how registration is done.
But, in this case, you can do it differently - reinstall Internet Explorer.
If none of the above manipulations with the browser gave results, and the screen in Skype is still white, then you can temporarily disable the connection between Skype and Internet Explorer. At the same time, the main page and some other minor functions will not be available in Skype, but, on the other hand, it will be possible to log into your account without any problems, make calls, and chat, getting rid of the white screen.
In order to disconnect Skype from IE, remove the Skype shortcut on the desktop. Next, using Explorer, go to C:\Program Files\Skype\Phone, right-click on the Skype.exe file, and select "Create Shortcut".
After creating the shortcut, return to the Desktop, right-click on the shortcut, and select "Properties".
In the "Shortcut" tab of the window that opens, look for the "Object" field. We add to the expression that is already in the field the value "/legacylogin" without quotes. Click on the "OK" button.
Now, when you click on this shortcut, a version of Skype that is not associated with the Internet Explorer browser will be launched.
Reinstall Skype with factory reset
The universal way to fix problems in the Skype program is to reinstall the application with a factory reset. Of course, this does not guarantee a 100% solution to the problem, but, nevertheless, it is a way out for solving the problem with many types of malfunctions, including when a white screen occurs when starting Skype.
We start the program. If the launch was successful, and there is no white screen, then close the application again and move the main.db file from the renamed folder to the newly formed Skype directory. Thus, we will return the correspondence. Otherwise, we simply delete the new Skype folder, and return the old folder to its previous name. We continue to look for the cause of the white screen elsewhere.
As you can see, the causes of a white screen in Skype can be completely different. But, if this is not a banal disconnection during connection, then it is highly likely that the root cause of the problem should be sought in the functionality of the Internet Explorer browser.
