Many Internet users use Skype for work. But very often you can encounter situations when Skype does not start or a white field pops up. Many people attribute this to the Skype “bug”. Our article will tell you how to get out of this situation.
First way
If this action does not help, then move on to the second method.
Second way
With this action you will be able to log into Skype. But this is a temporary solution - only for authorization.
Third way
- Exit the program completely (read how to do this above).
- Open " My computer», drive C, « Program Files", folder Skype and go to the folder " Phone».
- Click on Skype and then right click mice: Send to - Desktop (create shortcut). A second shortcut will be created on the desktop.
- Click on the created shortcut, and then right-click on " Properties" In the window that appears, in the line “ C:\Program Files\Skype\Phone\Skype.exe", enter the following command separated by a space /legacylogin. After that, click on the button below “ Apply».
- Now you can log into Skype by launching the program through the newly created shortcut. Skype will launch in the old window (version of Skype), and no settings will be required Internet Explorer.
If the above methods did not help, then download the Skype program from the official website of the program and install it again.
Skype is a popular instant messenger, company-owned Microsoft, which provides voice, video and text message with other Skype users and telephone subscribers. Today we will look at a problem where, when launching Skype, the user sees white screen.
How to fix a white screen when launching Skype
The problem can be caused by various factors, including a malfunctioning version of Skype on the computer, virus activity, a conflict with other software on the computer and, oddly enough, the Internet Explorer browser. But first things first.
Method 1: Restore Internet Explorer to Factory Settings
This will probably seem strange to you, but Skype uses resources to operate Internet browser Explorer. If this browser does not function correctly on the computer, the user sees a white screen instead of the program.
Method 2: Run Internet Explorer Health Check
If the first method did not bring any results, the function of checking the system for damaged files can help you. system files. If problems with Internet Explorer are found, the system will fix them.
Scanning the system may take quite a while long time, so be prepared for the computer to run for several hours. When the file scan is completed and Windows has fixed all the problems found, all you have to do is restart your computer and check that Skype is working.
Method 3: Reinstall Skype
You shouldn’t rule out the possibility that Skype is not working correctly. In this case, reinstalling it may help you.
- First of all, you will need to remove Skype from your computer. We draw your attention to the fact that in this case it is recommended to completely remove the program from the computer, and this feature can be provided by a program that will first perform normal deletion program, and then additionally scan the system for the presence of remaining files and keys in the registry, which may subsequently lead to the fact that the problem with the operation of Skype will not be resolved.
- When the removal is complete, be sure to restart your computer. This is necessary for the system to finally accept the changes made.
- Download latest version Skype using the link at the end of the article and install it on your computer.
After these steps, try running the program and checking its functionality.
Method 4: System Restore
Windows OS provides special function, which allows you to return the computer to the moment when it worked correctly. If Skype worked some time ago, then this step may help you solve the problem.
Please note that system recovery may take quite a long time. If the selected restore point was created a long time ago, then the procedure may take several hours.
Method 5: Create a new Skype login shortcut
If you launch Skype from a desktop shortcut, you can try creating a new shortcut.
- First, close Skype. To do this, right-click on the program icon in the tray and in the displayed context menu select item "Sign out of Skype".
- Right-click on any free area of the desktop and go to “Create” – “Shortcut”.
- A window will appear on the screen in which you will need to specify the location of the executive file of the program to be launched. Click on the button "Review".
- An explorer will open in which you will need to find the program's executive file, which is usually located at:
C:\Program Files\Skype\Phone
Select the program executable file with a mouse click and click on the button "OK".
- Click the button "Next".
Unfortunately, errors in Skype are common. Moreover, you can encounter problems even at the stage of launching the program. Sometimes a white screen is displayed instead of the login form. At the same time, Skype itself does not glitch, but rebooting does not help.
White screen instead of login form
IN Skype white The startup screen is not related to the program itself or to computer failures. It is caused by corrupted Internet Explorer configuration data. The fact is that this browser is used to load the authorization form. And if there is some problem with it, then logging into your account becomes impossible.
In this situation, there are two simple solutions: deleting temporary Internet Explorer files and returning Explorer settings to their initial values. One of these methods will definitely eliminate the white screen at the login stage. But before proceeding with the steps described below, you need to close Skype.
Option 1: Delete Internet Explorer temporary files
First, you should erase all temporary files in Internet Explorer:
Most likely, after this the white screen in Skype will disappear, and an authorization form will appear instead. If this is not the case, this will help full reset Internet settings Explorer.
Option 2: Reset Internet Explorer settings
Again you need to open Internet Explorer properties. But this time in the menu, go to the “Advanced” section. The required item is there. Set the personal data to be cleared and click Reset. Finally, it is recommended to restart your computer.
Then open Skype and wait for it to load. Instead of a white screen, a form will appear where you need to enter your profile data. This completes the solution to the problem.
One of the problems that users may encounter Skype programs, is a white screen on startup. The worst part is that the user cannot even try to log into their account. Let's find out what causes this phenomenon and what ways to correct this problem exist.
One of the reasons why a white screen might appear when launching Skype is that the Internet connection is interrupted while Skype is loading. But there can be a lot of reasons for the break itself: from problems on the provider’s side to modem problems, or short circuits in local networks.
Accordingly, the solution is either to find out the reasons from the provider, or to repair the breakdown on site.
IE faults
As you know, Skype uses the Internet Explorer browser as its engine. Namely, problems with this browser can cause a white window to appear when entering the program. In order to fix this, first of all you need to try resetting IE settings.
Close Skype and launch IE. Go to the settings section by clicking on the gear located in the upper right corner of the browser. In the list that appears, select “Internet Options”.
In the window that opens, go to the “Advanced” tab. Click on the “Reset” button.
Then another window opens, in which you should check the box next to “Delete personal settings" We do this and click on the “Reset” button.
After this, you can launch Skype and check its functionality.
If these steps do not help, close Skype and IE. By pressing the Win+R key combination on the keyboard, we call up the “Run” window.
We sequentially enter the following commands into this window:
- regsvr32 Ole32.dll
- regsvr32Inseng.dll
- regsvr32 Oleaut32.dll
- regsvr32 Mssip32.dll
- regsvr32 Urlmon.dll.
After entering each individual command from the list presented, click on the “OK” button.
The fact is that the white screen problem occurs when one of these IE files, for some reason, is not registered in system registry Windows. This is how registration is carried out.
But, in this case, you can do it differently - reinstall Internet Explorer.
If none of the above manipulations with the browser produce results, and the screen in Skype is still white, then you can temporarily disable the connection between Skype and Internet Explorer. However, it will not be available on Skype home page, and some other minor functions, but, on the other hand, you can easily log into your account, make calls, and conduct correspondence, getting rid of the white screen.
In order to disconnect Skype from IE, remove the Skype shortcut on the desktop. Next, using Explorer, go to the address C:\Program Files\Skype\Phone, right-click on the Skype.exe file, and select “Create shortcut”.
After creating the shortcut, return to the Desktop, right-click on the shortcut, and select “Properties”.
In the “Shortcut” tab of the window that opens, look for the “Object” field. We add the value “/legacylogin” without quotes to the expression that is already in the field. Click on the “OK” button.
Now, when you click on this shortcut, a version of Skype that is not associated with the Internet Explorer browser will be launched.
Reinstalling Skype with factory reset
A universal way to fix problems with Skype is to reinstall the application and reset the settings. Of course, this does not guarantee 100% elimination of the problem, but, nevertheless, it is a way out for solving the problem with many types of malfunctions, including when a white screen occurs when launching Skype.
Let's launch the program. If the launch was successful and there is no white screen, then close the application again and move the main.db file from the renamed folder to the newly formed Skype directory. Therefore, we will return the correspondence. Otherwise, we simply delete the new Skype folder and return the old folder to its previous name. We continue to look for the reason for the white screen elsewhere.
As you can see, the reasons for the white screen on Skype can be completely different. But, if this is not a banal disconnection during a connection, then with a high probability we can assume that the root cause of the problem should be sought in the functionality of the Internet Explorer browser.
Recently I encountered an unusual problem for me when launching Skype. The computer is running the Windows XP operating system, which has long since become a thing of the past and is not officially supported. Yes, but a certain percentage of users are still on it! :) When you start Skype, as usual, a window appears for entering your login and password, and then, after entering this data, nothing happens at all. Just a white window with the only option to return to the previous screen to try to log in again! The problem turned out to be not so easy to fix, and after I managed to launch Skype, I decided to write this article where I will share ways to solve it.
The first thing that came to my mind when I encountered a similar problem was some kind of temporary problem with the Internet. I rebooted the router, reconnected to the Internet, the problem was not solved. Next, I tried the right solution, which saves me from most problems (and this applies to all programs) - reinstalling Skype. After reinstallation, to my surprise, Skype did not work.
And no matter what I tried, I had to try different options solutions from the Internet and none of them helped. After long dances with a tambourine, I finally conquered the problem.
The whole point is that Skype has once again been updated and for some reason this update has completely blocked the ability to normally log in to your Skype account. While I was looking possible reasons appearance of such a problem and ways to solve it, I realized that, as a rule, this happens due to incorrect settings of the standard browser in Windows - Internet Explorer or due to the Internet connection.
The only thing that helped me in this situation was installing one of the old Skype versions A. The latest version at that time was 7.30, and I found and installed one of the 6 versions (I don’t remember exactly). After installation old version, Skype suddenly started working! Well, as soon as I logged into Skype, I immediately forbade it from updating. In principle, everything is clear, it’s a very old operating system (Windows XP) and it already has problems with many programs, some of which don’t start at all, and some of which I work with various kinds of jambs.
However, reinstalling Skype to an older version is a last resort and it is better to try other options first.
A similar problem occurs in other operating rooms. Windows systems released after Windows XP.
Method number 1. Easy reinstallation of Skype
First of all, if you encounter the problem of a white window when starting Skype, try simply reinstalling Skype. To do this, you first need to remove the existing version of Skype from your computer, and then download the most new version and install it.
The correct order is:
Uninstall installed on at the moment Skype version and restart your computer;
Go to the official website of the Skype program:
By clicking the download button, download the Skype installation file to your computer.
Install Skype again from the said file and restart your computer.
After that, try starting Skype and logging into your account. Often, a simple reinstallation can solve problems with Skype.
Method number 2. Reset Internet Explorer browser settings.
Sometimes Skype shows a white window after entering your username and password due to incorrect settings the standard Internet Explorer browser, because it is from there that it takes some connection settings.
This solution is very simple:
As a result, the settings of the Internet Explorer browser with which Skype is connected will be completely reset. Restart your computer and try logging into your Skype account again.
Method No. 3. Change the shortcut settings for launching Skype
Often the problem with launching Skype is associated with some problems in the operation of the Internet Explorer browser, as described above in method No. 2. This browser may certain reasons JavaScript does not work or does not work correctly, and without it further is impossible launching Skype. There is an option to try to get around this by adding a special command to the shortcut through which you launch Skype.
So, you need to do the following:
Now try launching Skype.
Method number 4. Installing an old version of Skype
This is exactly the method that helped me deal with the problem on Windows XP. You need to download one of the older versions of Skype, for example one of the 6s, and install it instead of the new one that is available now. On the official website of the Skype program, unfortunately, there is no archive of Skype versions, i.e. from there you can only download the latest one, but these old versions can be found on other sites on the Internet.
So that you don’t have to surf the Internet looking for an old version of Skype, if you want to try this method of solving the problem and God forbid you also grab a virus from some website, I uploaded it to cloud drive several versions of Skype that you can safely download.
