Recently I encountered an unusual problem for me when launching Skype. The computer is running the Windows XP operating system, which has long since become a thing of the past and is not officially supported. Yes, but a certain percentage of users are still on it! :) At launching skype but, as usual, a window appears for entering your login and password, and then, after entering this data, nothing happens at all. Just a white window with the only option to return to the previous screen to try to log in again! The problem turned out to be not so easy to fix, and after I managed to launch Skype, I decided to write this article where I will share ways to solve it.
The first thing that came to my mind when I encountered a similar problem was some kind of temporary problem with the Internet. I rebooted the router, reconnected to the Internet, the problem was not solved. Next, I tried the right solution, which saves me from most problems (and this applies to all programs) - reinstalling Skype. After reinstallation, to my surprise, Skype did not work.
And no matter what I tried, I had to try different options solutions from the Internet and none of them helped. After long dances with a tambourine, I finally conquered the problem.
The whole point is that Skype has once again been updated and for some reason this update has completely blocked the ability to normally log in to your Skype account. While I was looking possible reasons appearance of such a problem and ways to solve it, I realized that, as a rule, this happens due to incorrect settings of the standard browser in Windows - Internet Explorer or due to the Internet connection.
The only thing that helped me in this situation was installing one of the old Skype versions A. The latest version at that time was 7.30, and I found and installed one of the 6 versions (I don’t remember exactly). After installation old version, Skype suddenly started working! Well, as soon as I logged into Skype, I immediately forbade it from updating. In principle, everything is clear, it’s a very old operating system (Windows XP) and it already has problems with many programs, some of which don’t start at all, and some of which I work with various kinds of jambs.
However, reinstalling Skype to an older version is a last resort and it is better to try other options first.
A similar problem occurs in other operating rooms. Windows systems released after Windows XP.
Method number 1. Easy reinstallation of Skype
First of all, if you encounter the problem of a white window when starting Skype, try simply reinstalling Skype. To do this, you first need to remove the existing version of Skype from your computer, and then download the most new version and install it.
The correct order is:
Uninstall installed on at the moment Skype version and restart your computer;
Go to the official website of the Skype program:
By clicking the download button, download the Skype installation file to your computer.
Install Skype again from the said file and restart your computer.
After that, try starting Skype and logging into your account. Often, a simple reinstallation can solve problems with Skype.
Method number 2. Reset Internet Explorer browser settings.
Sometimes Skype shows a white window after entering your username and password due to incorrect settings standard Internet browser Explorer, because it is from there that it takes some connection settings.
This solution is very simple:
As a result, the settings of the Internet Explorer browser with which Skype is connected will be completely reset. Restart your computer and try logging into your Skype account again.
Method No. 3. Change the shortcut settings for launching Skype
Often the problem with launching Skype is associated with some problems in the operation of the Internet Explorer browser, as described above in method No. 2. This browser may certain reasons JavaScript does not work or does not work correctly, and without it further is impossible launching Skype. There is an option to try to get around this by adding a special command to the shortcut through which you launch Skype.
So, you need to do the following:
Now try launching Skype.
Method number 4. Installing an old version of Skype
This is exactly the method that helped me deal with the problem on Windows XP. You need to download one of the older versions of Skype, for example one of the 6s, and install it instead of the new one that is available now. On the official website Skype programs Unfortunately, there is no archive of Skype versions, i.e. you can only download the latest one from there, but these old versions can be found on other sites on the Internet.
So that you don’t have to surf the Internet looking for an old version of Skype, if you want to try this method of solving the problem and God forbid you also grab a virus from some website, I uploaded it to cloud drive several versions of Skype that you can safely download.
Often, Skype users encounter a problem when logging into the program: white screen. In addition to this, I can’t even log into my account. Let's try to figure out why this happens and what to do about it.
Why might a white screen appear on startup?
There are several reasons that influence this problem:
- The connection was lost while the program was starting. There may be no Internet connection if the modem is broken or there is a short circuit in local network, difficulties arose in the work of the provider. You can solve the problem by finding out the cause of the problem or repairing the components that are responsible for the connection.
- There are problems with the Internet Explorer browser. After all, it is this that Skype uses as its “engine”. There are several ways to fix the error.
How to configure Internet Explorer to fix this problem
There are three ways to help you configure your browser to correct operation messenger.
1. Delete temporary files.
- launch Internet Explorer;
- click on the gear icon;
- select the “Internet Options” line;
- open the “General” tab and click the “Delete” button;
- uncheck “Save data from favorite websites” and click “Delete”;
- restart Skype.
2. Reset your browser settings.
This needs to be done even if Internet Explorer is not your primary browser. If it is not on your device, install the latest version and then reset the settings. This is done as follows:
- close all programs;
- launch your browser;
- press the "Alt" button;
- in the menu, select “Tools”, then “Internet Options”;
- in the window that opens, go to the “Advanced” tab and click on “Reset”;
- At the end of the process, restart Internet Explorer, and then Skype itself.
3. We open the browser access to the JavaScript library.
- download register_js.bat program;
- click right click mouse over the file and select “Run as administrator”;
- messages will be displayed on the screen indicating that DLLRegisterServer was completed successfully;
- restart your PC.
If the work done with Internet Explorer did not help, then try taking other measures.
Reinstalling the application and other solutions
An alternative option to troubleshoot the program is to reinstall it, resetting all settings. This does not give a 100% guarantee that the problem will be solved, but you can try.
Stop Skype using Task Manager in Windows. Next, type “Win + R” on the keyboard, after which the “Run” window will open, where you need to enter the command “%APPDATA%\” and click “OK”. In the list that appears, find the “Skype” folder and delete it. If there is important correspondence in the program, rename the folder. Now install the messenger again and launch it.
If the white screen does not appear again, close the program and move the “main.db” file from the folder that you renamed to the newly created Skype directory. By taking this step, you will get your correspondence back. If you don't need it, delete the new folder and rename the old one as it was before.
Before taking drastic measures to fix the problem, check whether the latest version Skype, Internet Explorer and Windows, this may be the problem.
As you can see, the secret of the appearance of a white screen can be hidden anywhere, and in order to eliminate the breakdown, you need to find out exactly the reason for its formation.
Unfortunately, errors in Skype are common. Moreover, you can encounter problems even at the stage of launching the program. Sometimes a white screen is displayed instead of the login form. At the same time, Skype itself does not glitch, but rebooting does not help.
White screen instead of login form
IN Skype white The startup screen is not related to the program itself or to computer failures. It is caused by corrupted Internet Explorer configuration data. The fact is that this browser is used to load the authorization form. And if there is some problem with it, then logging into your account becomes impossible.
In this situation, there are two simple solutions: deleting temporary Internet Explorer files and returning Explorer settings to their initial values. One of these methods will definitely eliminate the white screen at the login stage. But before proceeding with the steps described below, you need to close Skype.
Option 1: Delete Internet Explorer temporary files
First, you should erase all temporary files in Internet Explorer:
Most likely, after this the white screen in Skype will disappear, and an authorization form will appear instead. If this is not the case, this will help full reset Internet settings Explorer.
Option 2: Reset Internet Explorer settings
Again you need to open Internet Explorer properties. But this time in the menu, go to the “Advanced” section. The required item is there. Set the personal data to be cleared and click Reset. Finally, it is recommended to restart your computer.
Then open Skype and wait for it to load. Instead of a white screen, a form will appear where you need to enter your profile data. This completes the solution to the problem.
“When launching Skype, there is no login and password entry field”
This kind of bullshit arises unexpectedly, as always. It worked, Skype worked, and then bam(!) and empty window at startup. You don’t need to enter a login or password, and even if it started automatically without asking for data, the window is still empty.
So there is no need to panic. For those who are worried about their contact list or messages on Skype, I can reassure you that they will not disappear (unless you try very hard).
What is the reason? As it turned out, the stable operation of the new Skype versions(since 5.5) depends on Internet Explorer (IE) and Windows Scripting Engine. Authorization in Skype requires access to JavaScript and execution of ActiveX. On some systems with certain IE settings, these tasks do not perform properly, causing Skype login issues.
What can be done in this situation? I will describe several possible options.
Here's what worked for me personally:
- Exit Skype (right-click Skype in the tray > Exit). Make sure that the skype.exe process is completely terminated in Windows Task Manager. If necessary, close the process if it is still active
- Open the folder C:\Program Files\ or C:\Program Files (x86)\ (if you have a 64-bit system)
- Find the Skype folder and the Phone folder in it
- Right click on Skype.exe and select Send to Desktop (create a Skype shortcut on your desktop)
- Now, right-click on the shortcut you just created, go to Properties and select the Shortcut tab
- The Target field will be "C:\Program Files\Skype\Phone\Skype.exe" (or (x86) if you have 64 bit Windows)
- Click in this field. After the quotes on the right side, put a space and write /legacylogin
- Now the text in the Target field will be “C:\Program Files\Skype\Phone\Skype.exe” /legacylogin
- Click OK to save the settings. Launch Skype using this shortcut
The /legacylogin key should launch Skype through the old login window, which does not require IE components.
As for the global error correction, here are the possible options:
1 - The problem is solved by running an earlier version of Skype - from 5.3. and earlier (logical from the above);
2 - Delete Skype, then START -> RUN (enter the command) regsvr32 jscript.dll and press OK. A window will appear where we click again OK. Then go back to the START menu -> RUN and enter the following command: regsvr32 vbscript.dll and press OK. After that, install Skype.
3 — Re-registering libraries for Windows 7 64x:
a) Click START
.
b) In the search field, enter "command line"
.
c) In the list of results, right-click on the item « Command line»
and select a team "Run as administrator"
«.
d) Type the following command and press ENTER.
cd\
cd windows\SysWOW64
regsvr32 vbscript.dll
regsvr32 jscript.dll
regsvr32 jscript9.dll
Restart the system.
4 - You can try updating IE to the latest version from using Windows Update or remove IE and install it again. You can also try resetting IE settings to factory defaults. Or, on the contrary, roll back, for example from version 9 to version 8.
5 - It may be necessary to combine these methods to achieve results.
In general, good luck in bringing Skype back to normal.
Recently I encountered an unusual problem for me when launching Skype. The computer is running the Windows XP operating system, which has long since become a thing of the past and is not officially supported. Yes, but a certain percentage of users are still on it! :) When you start Skype, as usual, a window appears for entering your login and password, and then, after entering this data, nothing happens at all. Just a white window with the only option to return to the previous screen to try to log in again! The problem turned out to be not so easy to fix, and after I managed to launch Skype, I decided to write this article where I will share ways to solve it.
The first thing that came to my mind when I encountered a similar problem was some kind of temporary problem with the Internet. I rebooted the router, reconnected to the Internet, the problem was not solved. Next, I tried the right solution, which saves me from most problems (and this applies to all programs) - reinstalling Skype. After reinstallation, to my surprise, Skype did not work.
And no matter what I tried, I had to try different solutions from the Internet and none of them helped. After long dances with a tambourine, I finally conquered the problem.
The whole point is that Skype has once again been updated and for some reason this update has completely blocked the ability to normally log in to your Skype account. While I was looking for possible reasons for this problem and ways to solve it, I realized that, as a rule, this happens due to incorrect settings of the standard browser in Windows - Internet Explorer, or because of the Internet connection.
The only thing that helped me in this situation was installing one of the older versions of Skype. The latest version at that time was 7.30, and I found and installed one of the 6 versions (I don’t remember exactly). After installing the old version, Skype suddenly started working! Well, as soon as I logged into Skype, I immediately forbade it from updating. In principle, everything is clear, it’s a very old operating system (Windows XP) and it already has problems with many programs, some of which don’t start at all, and some of which I work with various kinds of jambs.
However, reinstalling Skype to an older version is a last resort and it is better to try other options first.
A similar problem occurs on other operating systems Windows released after Windows XP.
Method number 1. Easy reinstallation of Skype
First of all, if you encounter the problem of a white window when starting Skype, try simply reinstalling Skype. To do this, you first need to remove the existing version of Skype from your computer, and then download the newest version from the Internet and install it.
The correct order is:
- Uninstall the currently installed version of Skype and restart your computer;
- Go to the official website of the Skype program:
By clicking the download button, download the Skype installation file to your computer.
- Install Skype again from the said file and restart your computer.
After that, try launching Skype and logging into your account. Often, a simple reinstallation can solve problems with Skype.
Method number 2. Reset Internet Explorer browser settings.
Sometimes Skype shows a white window after entering your login and password due to incorrect settings of the standard Internet Explorer browser, because it takes some connection settings from it.
This solution is very simple:
As a result, the settings of the Internet Explorer browser with which Skype is connected will be completely reset. Restart your computer and try logging into your Skype account again.
Method No. 3. Change the shortcut settings for launching Skype
Often the problem with launching Skype is associated with some problems in the operation of the Internet Explorer browser, as described above in method No. 2. For certain reasons, JavaScript may not work or function incorrectly in this browser, and without it, further launching of Skype is impossible. There is an option to try to get around this by adding a special command to the shortcut through which you launch Skype.
So, you need to do the following:
Now try launching Skype.
Method number 4. Installing an old version of Skype
This is exactly the method that helped me deal with the problem on Windows XP. You need to download one of the older versions of Skype, for example one of the 6s, and install it instead of the new one that is available now. On the official website of the Skype program, unfortunately, there is no archive of Skype versions, i.e. from there you can only download the latest one, but these old versions can be found on other sites on the Internet.
So that you don’t have to surf the Internet looking for an old version of Skype, if you want to try this method of solving the problem and God forbid you also grab a virus from some website, I have uploaded several versions of Skype to a cloud drive that you can safely download.
